Keffer Volkswagen

Worst dealer experience ever!! I would strongly recommend you find another VW dealer if you need service or repairs. No communication at all from Larry. After complaining to Justin and promised recommend you find another VW dealer if you need service or repairs. No communication at all from Larry. After complaining to Justin and promised communication on the progress of my repairs still no communication. I had to spend a tremendous amount of time calling the dealership and leaving messages and never getting a return call. Was promised dates for repairs to be complete which were not met nor was that communicated until I showed up at the dealership to pick up my car only to find out it still was not ready. PLEASE, PLEASE go anywhere else but here!!!!!!!!!! More

Steve was amazing- We went in to just look and Steve saw our need . We have 2 6ft 7in sons, he steered us to the Passat, which has ample leg room. He put no pressure on us to buy, took us for a test drive t our need . We have 2 6ft 7in sons, he steered us to the Passat, which has ample leg room. He put no pressure on us to buy, took us for a test drive to see what we thought. We left and went to test drive the SUV we thought we wanted. The whole time we compared back to the Passat and to the great service that Steve provided. Later that day we went back and bought the car!! Thanks Steve and Keffer VW you were amazing! We love our new Passat and the MPG are incredible:) Keffer VW rocks! More

Rick Holland (salesman)..was very professional and my experience was pleasant. He stayed with me most of the day, anserwing my questions, and showing me the selection of cars that I would be interested experience was pleasant. He stayed with me most of the day, anserwing my questions, and showing me the selection of cars that I would be interested in. He worked hard to get me the best price on my trade-in and was able to get me the best loan that was available. I am very happy with my selection, which is a 2013 Passat. More

Excellent service, went out of their way to assure we enjoyed the buying experience. Salesman was extremely friendly and helpful. The facility itself was very clean and offered a large inventory. enjoyed the buying experience. Salesman was extremely friendly and helpful. The facility itself was very clean and offered a large inventory. More

Awesome customer service! Great price and friendly service! This dealership went above and beyond to make leasing a new jetta easy and stress free! They treat their customers like family! service! This dealership went above and beyond to make leasing a new jetta easy and stress free! They treat their customers like family! More

Keffer VW is #1. Brought my car in for a 20K service, and I was due for a computer update. Brian Wiles and Seth Webb arranged for me to have transportation (which is a year newer). They were nice enough and I was due for a computer update. Brian Wiles and Seth Webb arranged for me to have transportation (which is a year newer). They were nice enough to let me know that I could update to a newer year model with a similar monthly investment. Sam was very knowledgeable and made me feel comfortable as well. When I arrived to pick my car up today Sam had it washed and pulled up to the door, ready to go. These guys are on it!!!! Thank you Brian, Sam, and Seth. AH More

It was a great experience. Everyone was very helpful, professional, and friendly. I did not feel pushed or rushed. I would recommend to anyone. I was able to drive off the lot in a new car and feel good professional, and friendly. I did not feel pushed or rushed. I would recommend to anyone. I was able to drive off the lot in a new car and feel good about the price. More

went to keffer vw today to pick up my new golf, my sales person was not pushy and really made me feel like I was a valued customer, the manager steven miller was great to deal with, he went out of his way t person was not pushy and really made me feel like I was a valued customer, the manager steven miller was great to deal with, he went out of his way to make sure we were 100 percent happy. More

I think it would be easiest if I simply re-post my still unanswered email, as it was sent to the Client Relations Manager at Keffer Volkswagen on 10/11/2012, so that the readers here can fully appreciate an unanswered email, as it was sent to the Client Relations Manager at Keffer Volkswagen on 10/11/2012, so that the readers here can fully appreciate and understand my score above. Dear (Client Relations Manager Keffer Volkswagen - Name Withheld) I have resisted replying to this email in hopes that I could properly temper my reply. Sadly, I can no longer hold my tongue about my shopping experience with Keffer Volkswagen. You will have to forgive me if this comes across as harsh and personally directed at you. It is not. It is simply the culmination of more than thirty days of frustration (and counting) with regards to my vehicle purchase. First let me address your points from your original email. (Client Relations Manager - Keffer VW): I see that you just purchased a CC from us and I wanted to make sure things are going GREAT! (Me): Things are most certainly not great. They are far from it. THIRTY days after the original test drive (9/11) and TWENTY-SEVEN days (9/15) after the actual purchase of the vehicle, I have FINALLY taken possession of the automobile from the dealership. The car STILL is not complete at this point. Car mats, which were present on the test drive, were missing from the final car. The second key, which is required if a car is a CPO (this CC is a CPO), has to be ordered. The mats have been mostly worked out via a revised "We Owe" form as the dealership failed to either find the original mats (missing) or take from stock CC Mats, Monster or otherwise, to replace (none on hand, had to be ordered). (Client Relations Manager - Keffer VW): I wanted to make sure that your entire car buying experience with (Salesmen - Names Withheld) was phenomenal and that you were COMPLETELY satisfied with everything. (Me): I am completely unhappy with the entire buying experience. Any positives have been completely eroded by the delays and complete lack of ownership by the dealership in the process. Further, communication, post-sale on the status of my vehicle had to be initiated by me at every step of the process. No one, and I mean no one seemed to know or care about the status of the car. I still fail to understand why it takes TWENTY-SEVEN DAYS to acquire and install: Tint, Navigation System, R-Line/Upgraded Pedals, and the R-Line trim kit. I further fail to understand why not a single soul could provide a timeline, a tracking number(s), or even a semblance of organized effort and progress towards finishing the vehicle. I could not get a straight answer about the Navigation System (a simple question - make and model of the unit is or will be what - I find an off-brand, non-OEM Navigation System installed at pickup) prior to installation. That question was NEVER answered by anyone. The icing on the cake: Today (10/11/2012) I picked up the car and had been informed it was ready. As I crank the car to leave, I discover the gas tank has been run dry (15 miles to empty). I was able to have (Salesmen - Names Withheld) ride to the BP station at the end of the street. To which, he informs me when pumping the gas, that there is a $25 limit on the fuel. On the CC, which requires Premium, that generous donation of $25 worth of fuel failed to put the gas needle to the half-tank mark. (Client Relations Manager - Keffer VW): Are you loving the car?? (Me): Any enthusiasm I had for the car was killed LONG before I took physical possession of the car. The process, or more to the point, total lack of a formal process, post-sale, has so detracted from the car that I find myself entertaining the possibility of unloading this vehicle at the next earliest opportunity. (Client Relations Manager - Keffer VW): I would love to hear that your experience here was perfect, but if there is anything you are concerned about please bring that to my attention too! (Me): My biggest concern at this point is my revised perception of Keffer VW. Through this experience, I have taken away the following views: 1.) Post-sale, Keffer VW has ZERO interest in maintaining or retaining the customer that purchased the vehicle. 2.) The Parts Department appears to do anything but order parts and provide accurate timelines for parts that may have been ordered. It also appears that more time is spent on VW enthusiast websites than with actual customers that actually order parts. 3.) Personal responsibility and customer care are concepts that are completely absent and are likely not to improve in the short-term. 4.) The abject lack of consistent and accurate communication speaks volumes to the fact that sales, service, and parts are highly siloed and do not work well together. I can not, in good faith, recommend Keffer Volkswagen to anyone for any reason. No apology can correct the consistently apathetic attitude and approach I endured during the past THIRTY DAYS (and counting). I would ask that you remove my name and contact information from any mailing, email, or contact list. Any further communication on this matter either needs to directly address the lack of a second car key/car mats and be address by someone with the last name of Keffer. I have no further interest in dealing with anyone otherwise. I thank you for your time and platform for which I could share my feelings on this process. A thoroughly dissatisfied customer, (Me - Name Withheld) More

I bought a car there last month and there were some problems that took them a three times to fix. The carfax they showed me was incorrect. They told me that since I was buying the car at a good price problems that took them a three times to fix. The carfax they showed me was incorrect. They told me that since I was buying the car at a good price they will repair the tires but now they are dry roted and have about half tred. They told me they wont give me new tires bc it passes inspection but I'm going to have to but tires in like 6 months. When I called up there the phones were off and I live like 45 mins away. I wouldn't buy another car from here. More