Keffer Volkswagen

Keffer Volkswagen in Huntersville From the moment that me Keffer Volkswagen in Huntersville From the moment that me and my family drove into the lot at the dealership there was nothing but a pleasant experien Keffer Volkswagen in Huntersville From the moment that me and my family drove into the lot at the dealership there was nothing but a pleasant experience from that point on. Jeremy greeted us even before we got out of our car which was super amazing. he then had Steve help us with the rest of our purchase. Steven was the most absolute kind and professional car salesman I have ever met. His warm demeanor and willingness to work with us and went above and beyond trying to help us get the best deal possible. With the assistance of Jeremy we were able to walk away completely happy and satisfied. We had been to places already that really didn't give a cent about us but here it felt like friends trying to help friends. Steven and Jeremy are the best I am 100% satisfied and still smiling at the experience. If you want to buy a car or are thinking about buying a car you really need to stop here first and truly see what I am talking about. Thank you Steve and Jeremy!!!!!! Lila C More

this is the second time buying from Keffer and I will return again . Brian was professtional, answer my questions and put me at ease. I love VW Beetles and now I have the one I dreamed about. return again . Brian was professtional, answer my questions and put me at ease. I love VW Beetles and now I have the one I dreamed about. More

Mr. Miller, (General Manager) I have to say that, Mr. Miller, (General Manager) I have to say that, although I love my Volkswagen CC, my buying experience with Keffer was the absolute worst I have ev Mr. Miller, (General Manager) I have to say that, although I love my Volkswagen CC, my buying experience with Keffer was the absolute worst I have ever had. Seeing the new "Simple" Keffer Volkswagen commercials is absolutely infuriating. See the copy of the email I sent to my sales person on APRIL 22, 2013. Any additional information or updated indicated: ______________ Hi Kristen, I haven’t filled out the survey yet, mainly because of the service issue. Here is an update: I made an appointment with the service department because of: Creaky suspension Hard shifting transmission Bad iPhone connection – no address book, (address book is empty) No iPhone/Bluetooth Streaming Audio Here’s where we are after my service with Chris Melton: 30k service – Thanks! New bushings – no more creaking – awesome Hard Shifting Transmission – still there. Chris says that it is just the way this transmission works. Some times the shift is very hard. Very. I may look for a second opinion on this one. Just feels wrong. Of course it didn’t shift that hard when Chris was in the car. Update: I had my car serviced at another shop. The hard shifting transmission was repair at no cost. Bad iPhone connection – no address book. Still no address book. I can see some names and numbers if I manually scroll through them. Car just tells me "Address book is empty." No iPhone/Bluetooth Streaming Audio – still no streaming audio. Chris said he was looking in to possible upgrades. I haven’t heard. Update: Before he left his position, the last thing Chris said on our test drive was "Don’t worry, we’ll make this right." - then he left and no one else has given me any information. 2nd Update: The new service manager called and said it be $800 - $1000 to upgrade the Bluetooth to make it work the way it was promised when the car was sold to me. Kristen, I can understand it the transmission really is that rough, sort of. But the Bluetooth thing, that would have been a deal breaker for this purchase. If you can remember, I talked about having a rental car for about 3 weeks and even that Ford Fiesta had Bluetooth streaming audio and iPhone connection. That was when I made my decision to get the new car. I spend 2 hours a day in my car and the Bluetooth makes it so easy. As you may remember, we didn’t close on the deal until after 7pm so the iPhone/Bluetooth issues had to wait until I made an appointment with service. I would not have purchased the car if I had know then that Bluetooth wouldn’t work. This issue alone has made what would otherwise be a fun car purchase in to feeling like I was intentionally mis-lead. Mr. Miller, I have literally called 13 times in the past 3 months leaving a message for any manager. Mealie (sp) usually says "They are not here." or "They are in a meeting, but give me your name and number and they will call you back." I have never gotten a call back. Thank you, jbizzell More

Darryl Radford aas a very friendly person felt like I have known him for years he really worked hard to get me into a 2013 Volkswagon Passat. have known him for years he really worked hard to get me into a 2013 Volkswagon Passat. More

Lonnie Hanna was very helpful and polite. With all the choices now a days you need to provide excellent customer service to get an edge. Lonnie was upfront and competitive, delivered our paperwork to us choices now a days you need to provide excellent customer service to get an edge. Lonnie was upfront and competitive, delivered our paperwork to us and had the vehicle ready to go when we picked it up. I am very satisfied and would highly recommend Lonnie and Keffer Volkswagen. More

Rick Holland is an excellent sales person. As difficult as a car buying experience is, he helped make it less painful. He was patient with us when we didn't have all our paperwork. He told and showed us as a car buying experience is, he helped make it less painful. He was patient with us when we didn't have all our paperwork. He told and showed us all the details about the car. He got the plug that was missing in a timely manner. He was available when we had issues in the beginning about some electrical problems. Thanks Rick! Todd and Charlotte Westmoreland More

This place is a joke.... First they tell my wife that only the back windows didn't pass inspection. This was also indicated on the report (Rear Windows) we set up an appointment with the window tinting only the back windows didn't pass inspection. This was also indicated on the report (Rear Windows) we set up an appointment with the window tinting company they recommended, which oh by the way, knew we were there for inspection tinting, they did the back windows which is what the dealership said we needed. We go to get it reinspected and now all of a sudden the front windows are reading 31.6% and they would not pass us. I have no issue that it may need to be redone, but I do take issue in the fact they gave my wife wrong information the first time, When she called to clarify ( I standing next to her on speaker phone) they confirmed that incorrect information. the window tinting people didn't bother to check anythign even though they knew we were there for inspection tinting. and then they refused to pass us causing me to pay another $70 on top of the $240 already spent. BTW, the tint on the car came that way from the dealership in AZ, I only mention this because I did not put this dark tint on myself so all of this was a surprise. This place sucks!! More

Great experience! This is my first car just used for college commuting. Barry was very patient and went any length to ensure that I had good understanding of each aspect of the car. He is a great sales college commuting. Barry was very patient and went any length to ensure that I had good understanding of each aspect of the car. He is a great sales consultant and a great asset to Keffer! Thanks again for the great customer service! More

Worst dealer experience ever!! I would strongly recommend you find another VW dealer if you need service or repairs. No communication at all from Larry. After complaining to Justin and promised recommend you find another VW dealer if you need service or repairs. No communication at all from Larry. After complaining to Justin and promised communication on the progress of my repairs still no communication. I had to spend a tremendous amount of time calling the dealership and leaving messages and never getting a return call. Was promised dates for repairs to be complete which were not met nor was that communicated until I showed up at the dealership to pick up my car only to find out it still was not ready. PLEASE, PLEASE go anywhere else but here!!!!!!!!!! More

Steve was amazing- We went in to just look and Steve saw our need . We have 2 6ft 7in sons, he steered us to the Passat, which has ample leg room. He put no pressure on us to buy, took us for a test drive t our need . We have 2 6ft 7in sons, he steered us to the Passat, which has ample leg room. He put no pressure on us to buy, took us for a test drive to see what we thought. We left and went to test drive the SUV we thought we wanted. The whole time we compared back to the Passat and to the great service that Steve provided. Later that day we went back and bought the car!! Thanks Steve and Keffer VW you were amazing! We love our new Passat and the MPG are incredible:) Keffer VW rocks! More