Keffer Volkswagen

Amazing experience Rick and Cheryl were extremely friendly, informative, patient and helpful. Our family felt we made the right choice from the moment we walked into the Rick and Cheryl were extremely friendly, informative, patient and helpful. Our family felt we made the right choice from the moment we walked into the showroom. Rick was quick to listen and learn exactly what we needed and guided us through multiple options and offers that were affordable and the right fit for our family. Would recommend to anyone purchasing a new or used car. I'm very thankful for the courtesy and honesty displayed at our time at Keffer VW. More

Ford F-150 Found a Ford F-150 online for sale at Keffer Volkswagen. Carol responded promptly and had Darryl respond by email. When I went to the dealership a c Found a Ford F-150 online for sale at Keffer Volkswagen. Carol responded promptly and had Darryl respond by email. When I went to the dealership a couple of days later and asked for Darryl, I found that he was off that day. Mark stepped in and helped me with the purchase. Very smooth purchase and happy with my new (used) F-150. Got a full tank of gas with my purchase, just like every other dealer in the world would do for a customer. (New or Used) More

Horrible experience! I needed a key to be programmed for my Volkswagon Toureg. I called, ordered the key without a problem. The problem occurred the next day. They called I needed a key to be programmed for my Volkswagon Toureg. I called, ordered the key without a problem. The problem occurred the next day. They called at 10:30am to tell me the had arrived. I had prepaid for the key and asked them howe much the labor would be to program it. The quoted $55. I called triple a and had my car towed to the dealership. As soon as they tow truck left, I called the dealership to let them know that my car was on its way, my name and what the problem was. They said fine, they will be waiting for it and that if they are not busy, it would take about 45-1hr. I said fine. The car arrived at the dealership around 12:30pm on Friday. My husband came home early from work so that I could go pick up my car and its a good thing that I called before we left. I called at 5pm and the spoke to Sean. He said :oh, the key is here?" I said" yes--you guys called me early this am to tell me that"....apparently, the parts department did not communicate with service department and the service department did not bother to follow-up to see what was needed in the car towed over even though I had called and cleared everything with them. After I expressed my anger and frustration, he said they would work on it. At that moment, it was 5pm and they close at 6pm. I waited until 5:55pm and called. I spoke with one lady and she said they were working on it. After I hung up, Sean called back right away and said they could not get the key programmed and had to call vw in the am on Monday. I am sure that it was time to go home and they just did not want to do it that day and made that up. In any case..once they called on Monday to tell me that the key was programmed, I went to pick it up. I got there and was directed to Sean. He immediately put paperwork in front of me and told me to sign on the line. I signed..he quoted $115 and took my debit card and went to charge it. I started looking at the paperwork at realized that the paperwork her gave me was for another car and for another customer of South Asian descent. He had taken one look at me and assumed I was that other customer!! Once he came back , I told him that that was not me. He did not seem sorry or apologize at all. He then proceeded to tell me , ..ok--I will just charge you the $115--it will save you a few dollars anyway. I said ok, and then realized that I had already paid for the key so the total should be between 55-60. I asked him about he $115 and he said it was for labor and programming the key. I told him that I was quoted $55 dollars and I was not paying $115. He did then finally refund me and handed me the key. No apologies, no anything! When I got to my car, the key was not working. I then had to go back in and tell him and he said, oh --I gave you the wrong key. Again, no apologies,etc. I finally got my car and I will NEVER go back there. It is the height of rudeness, sloppy work, racism, and general incompetence. My sympathy to those who deal with this center. More

Mark Marre Pilot Sale Buying from Keffer Volkswagen was a pleasant experience. Mark was very helpful and informative. Mark displayed a positive attitude throughout the sa Buying from Keffer Volkswagen was a pleasant experience. Mark was very helpful and informative. Mark displayed a positive attitude throughout the sale and was willing to work and get us a fair deal. More

What a great experience, never had such a easy time at a car dealer, all the staff where friendly and spoke to us on arrival, i will be going back for my next purchase here. car dealer, all the staff where friendly and spoke to us on arrival, i will be going back for my next purchase here. More

Brian Wiles was awesome. We communiated over texts, emails, and conversations prior to my visit. I told him what I wanted, and it was done. emails, and conversations prior to my visit. I told him what I wanted, and it was done. More

Brian Wiles met me on a cold and rainy day and went above and beyond to help me find the right Passat. Despite the weather, he showed me many different models until I decided on the one I went with. Betwee and beyond to help me find the right Passat. Despite the weather, he showed me many different models until I decided on the one I went with. Between himself and Sean, the F&I guy, they both made my experience second to none. I was very impressed with the entire VW experience but most of all the professionalism of the staff. At no point did I feel uncomfortable or pressured. Brian and Sean worked together to secure me the right financing deal and they even got my rate lower than what I had walked in with from another bank. I'd recommend them to anyone. More

My experience with the staff at Keffer Volkswagon in Huntersville,N.C.was a memorable one indeed.Their prompt and courteous senior sales representative,Mr.Darryl Radford led us through each step in acqu Huntersville,N.C.was a memorable one indeed.Their prompt and courteous senior sales representative,Mr.Darryl Radford led us through each step in acquiring our car with his professionalism and attention to detail.He made us feel like we were family and overwhelmingly gained our confidence and trust.If there truly was a scale from which to rate Keffer Volkswagon's proficiency,it would blow the other dealers right out of the water!I would strongly advise anyone who is considering the purchase of a quality new or used vehicle,to visit these wonderful folks in their spacious showroom and take the time to talk to them for the best deals in the entire area.I know first hand that you will agree that no one,anywhere can match their prices. More

This is the second car I bought from Rick, great easy place to do business. I would buy again from them. Rick Holland is great. place to do business. I would buy again from them. Rick Holland is great. More

12/31/13: Rick Holland was my sales representative. There was no high pressure salesmanship. They asked point blank what I wanted. Fortunately I had done quite a bit of research. My only issue was my negativ was no high pressure salesmanship. They asked point blank what I wanted. Fortunately I had done quite a bit of research. My only issue was my negative equity on my trade in, which I didn't think I received as much as I should have but the discounts helped off set that somewhat. The team was very professional and the experience was excellent. I would highly recommend Rick Holland. I am a professional individual with an MBA and my discussions with Rick we're straight forward. Sean is the finance manager and didn't try to pull any credit games. He actually beat the rates I was expecting I would have to pay which netted me more savings, but I used that bit of extra money and purchases the extended warranty because of the miles I plan on putting on my Jetta. More