Keffer Volkswagen

Very happy with our purchase!! We went to several dealerships since we had no idea what we wanted. Keffer VW was the only one that didn't try to pressure us into a quick purchase, l We went to several dealerships since we had no idea what we wanted. Keffer VW was the only one that didn't try to pressure us into a quick purchase, listened to us, and gave us exactly what we wanted. We are now lifetime customers. More

Horrible Sales Person I was trying to get informaiton about a car that I found in their inventory online. I received a call from Karie Brock. Very nice at first. She was su I was trying to get informaiton about a car that I found in their inventory online. I received a call from Karie Brock. Very nice at first. She was supposed to email me some figures for a lease that she was trying to sell to me eventhough I was looking to purchase. She sent an email without the info yesterday evening. Today I received another email from someone else asking if she got the info to me and I responded that she had not sent it. I immediately received a phone call from her wanting to provide the info. When she gave me lease prices that were totally off the wall I let her know I would not consider a lease to which she responded "you must be confused." I said I am not confused about not paying those amounts on a lease. She asked if I wanted to purchase and I responded only if the pricing is right for me to do so. She then stated again "you must be confused." and the she hung up. I called and spoke with Josh, Sales Manager to let him know what had happened. He offered to let me speak with another sales person but I told him I would not be doing business there under any circumstance due to her rudeness. Their slogan is, as she told time and again and in her email "It's the dealer that makes the difference!" This is tru. It is just not in this dealership. More

Easy sale Sales team takes care of you and doesn't waste time. Good quick turn around at a fair price. Haven't had experience with the service department yet. Sales team takes care of you and doesn't waste time. Good quick turn around at a fair price. Haven't had experience with the service department yet. Parts dept is a little shakey, they were redoing that area at the time of my sale so I'll chalk it up to that. Dealership as a whole highly recommended. More

Keffer Service Dept is the worst I took my Jetta to Keffer VW Huntersville because the indicator on the dash panel showed a light out. Sure enough, the running light on the drivers si I took my Jetta to Keffer VW Huntersville because the indicator on the dash panel showed a light out. Sure enough, the running light on the drivers side was burned out. Service took my car into the back and had me sit in the waiting room. I the estimate was $30. About 30 min later the Service Tech came in and said it wasn't the light that was burned out. They had put it in the other side and it worked fine. Now they wanted $104 to do a diagnostic. I told them to put the bulb back in. I couldn't afford to have the diagnostic and another charge to fix what ever they found. When I got home I noticed the light on the passenger side was out and the drivers side was now working. I took my car to O'Reilly Auto Parts on Gilead. They looked at the light ...got a bulb from the back....replaced it in their parking lot and charged me $14. This is not the first time Keffer Service has tried to scam me. I will never return and have vowed to let everyone I know what a bunch of con artists they are. More

Great Experience I highly recommend Keefer VW.. I had the best experience with the entire staff. Want to give Kudos to Karie Brock my sales representative !!! She was I highly recommend Keefer VW.. I had the best experience with the entire staff. Want to give Kudos to Karie Brock my sales representative !!! She was awesome, I had a challenging situation and she was outstanding, very patient and made me feel like a valued customer. Paul More

Great Car Shopping Experience! Thanks Keffer VW & Darryl Our salesperson, "Darryl Radford" was amazing! If you are looking for a positive car buying experience, I highly recommend Keffer VW and Darryl. Loved Our salesperson, "Darryl Radford" was amazing! If you are looking for a positive car buying experience, I highly recommend Keffer VW and Darryl. Loved the fact that he listened and met my needs without the any pressure. Everyone at Keffer VW that we had to deal with was outstanding, made us feel like a valued customer. Love my Beetle Bug convertible!!! More

Buying a used car Tim was very friendly and helpful! Showed me my beat options for my price range and worked everything out nicely. I Would definitely come back! Tim was very friendly and helpful! Showed me my beat options for my price range and worked everything out nicely. I Would definitely come back! More

excellent experience I just bought a 2014 passat here, Daniel is really good at his business, he helps us pick the right car and try it, and do whatever he could to get us I just bought a 2014 passat here, Daniel is really good at his business, he helps us pick the right car and try it, and do whatever he could to get us a deal. What make this experience even better is he's not like the traditional sales man, he does no hard sale at all. Good job Daniel! More

Excellent Service Our salesperson, "Timbo" was amazing! Very Knowledgeable, friendly and professional. He made it feel like he was actually looking out for us. Buying Our salesperson, "Timbo" was amazing! Very Knowledgeable, friendly and professional. He made it feel like he was actually looking out for us. Buying a car is never easy and can be very stressful. I did not ever feel any pressure and felt comfortable from the beginning of the sale to the end of the sale. If you want a positive experience, I highly recommend Keffer Volkswagen and Timbo. More

2014 VW Jetta TDi I had a wonderful car buying experience Sales Rep. Rick Holland was so eager to tell me all about the 2014 VW Jetta TDi ...“Baby”! I had to slow Rick I had a wonderful car buying experience Sales Rep. Rick Holland was so eager to tell me all about the 2014 VW Jetta TDi ...“Baby”! I had to slow Rick down :-) because I own a 2005 VW Jetta TDi with 300K. I was already sold! I spotted the White 2014 on your web page… The dealership did their own customization Black Wheels on White VW, Dark Tinted Glass & a Roof Rack & the 42 to 52 MPG made this an easy sale. We were out the door in less then 2 hours! " They actually drove the car off the showroom floor for me!!! Awesome! Thanks Rick Holland!!! More