Keffer Volkswagen

GREAT CAR LOT I just want to say I had a GREAT experience at Keffer VW today!!!! Bryan Smith was phenomenal!!!! We were put into the car we wanted with fast and ef I just want to say I had a GREAT experience at Keffer VW today!!!! Bryan Smith was phenomenal!!!! We were put into the car we wanted with fast and efficient service! I felt at home there and not uncomfortable at any point. By far the BEST customer service I have had out of any dealership! Daniel also helped us and he was awesome, easy to talk to, answered all our questions on the spot. They showed us everything we needed to know about the vehicle before we drove off the lot! We will definitely be lifetime customers here! If you are looking for a vehicle this is the BEST place to go! I could not recommend a better place! More

Excellent sales representative Dominic Mann is a fantastic sales representative. He was fair and reasonable throughout the negotiation process and was extremely responsive and cust Dominic Mann is a fantastic sales representative. He was fair and reasonable throughout the negotiation process and was extremely responsive and customer oriented. We negotiated all terms before I went to the dealership. Upon arrival, everything was exactly as we had agreed including terms, pricing, and product. Dominic is a true asset for Keffer and I would recommend him to any of my friends in the market for a Volkswagen. More

Eric Cooper My husband and I had a great experience at Keffer VW. Eric Cooper, our salesman, made the process of purchasing a new car very easy. He was very kn My husband and I had a great experience at Keffer VW. Eric Cooper, our salesman, made the process of purchasing a new car very easy. He was very knowledgeable about all the VW models which helped us choose the right one for us. We highly recommend Keffer VW. More

Sean Richardson/Brian Wiles Keffer VW is top rate in sales and service. We purchased two VW's from Keffer in 2013 because of Brian Wiles. We looked at multiple VW dealers acros Keffer VW is top rate in sales and service. We purchased two VW's from Keffer in 2013 because of Brian Wiles. We looked at multiple VW dealers across NC and found Brian to be truly outstanding. However. over the past 3 years we have been equally impressed with the service we have received with our two cars. The interaction have consistently been through Sean Richardson who is always pleasant, answers questions or gets answers to questions he does not know and strives to make everything exactly right. Sean and Brian are a great team and exactly why we will purchase our next vehicles from Keffer VW! More

Eric Cooper My husband and I had the pleasure of working with Eric Cooper in the purchase of our VW Passant. Eric was very knowledgeable and he provided great cus My husband and I had the pleasure of working with Eric Cooper in the purchase of our VW Passant. Eric was very knowledgeable and he provided great customer service. Since my purchase Eric has followed up with me to make sure I know he can be contacted at any time if questions arise, that's great customer service !! More

Satisfied customer I purchased a new VW GTI today at Keffer Volkswagen and could not be happier. I was able to purchase the car at a very good price. And, the sales pers I purchased a new VW GTI today at Keffer Volkswagen and could not be happier. I was able to purchase the car at a very good price. And, the sales person, Joe Matanovic, was just great --- easy to work with, knowledgeable, and thorough. The whole experience, from walking in the door, to leaving with a new car, was really quite pleasant. I’d recommend this dealer to anyone interested in checking out what Volkswagen has to offer. More

Very knowledgeable Worked with Sami at keffer, I needed some parts. Very knowledgeable guy, pointed me in the right direction and even had the parts department have my s Worked with Sami at keffer, I needed some parts. Very knowledgeable guy, pointed me in the right direction and even had the parts department have my stuff ready for when I got there. A++ More

Great and quick service I would definitely recommend keffer Volkswagen to everyone they are down to earth people. Go talk to joe Matanovic he will go above and beyond for you I would definitely recommend keffer Volkswagen to everyone they are down to earth people. Go talk to joe Matanovic he will go above and beyond for you! More

Great service - fun too ... (and that is never bad) We were looking for a good pre-owned Passat - and we found it - at Keffer. But we also found a great sales person - with a great sense of humor - and We were looking for a good pre-owned Passat - and we found it - at Keffer. But we also found a great sales person - with a great sense of humor - and a very service minded attitude at the same time. We love our car - and we are very happy to be "Keffer Volkswagen customers". Also in the future. Jette and Robert Rasmussen More

No loyalty to loyal customers Very disappointed in the lackadaisical attitude demonstrated by most employees here. Justin the Service Manager shows no empathy or compassion for th Very disappointed in the lackadaisical attitude demonstrated by most employees here. Justin the Service Manager shows no empathy or compassion for the lackluster performance of his service team. Always adds additional charges (i.e document storage fees) non existent problems to overcharge you for and then not stand behind the work his team does. Sean one of the service reps has a very nasty attitude which comes across as condensing and at times teeters chauvinist. And they display no loyalty to their loyal customers. I was told by Justin one of the repairs quoted which was performed by another Volkswagen dealer was not done correct and although warranted by Volkswagen I was urged to take it back to the dealer he just told me did not do the work correctly, he did not go above and beyond by simply picking up the phone and contacting the sister Volkswagen dealer to discuss the issue he discover that was not done correctly. Steve Miller although personable allowed Justin to take the lead and still was not able to offer a comparable resolution but joking offered to apply the customer referrals I was not offered for one referral and the other I have been waiting over a month towards the astronomical quote I was given. Funny thing the quote I received from Keffer was quoted almost 200 higher than Hendrick for the same repair. BBB and my attorney have been notified but I would hope no other customer had to go thru anything similar More