Keffer Mazda - Service Center

Keepin' It Running I have an 11-year-old Mazda vehicle which is the vehicle my teenage children drive. I've brought it to Keffer twice for various repairs. On both occas I have an 11-year-old Mazda vehicle which is the vehicle my teenage children drive. I've brought it to Keffer twice for various repairs. On both occasions I was treated very well. Chris kept me apprised of timeline and extent of repairs so no surprises. They walked me out to the vehicle to show me some of the issues. I'll definitely be back in future. More

Always Pleasant Experience I worked with Nicholas today and he is was professional and very kind. I purchased my car new there and this was my second service visit and each inte I worked with Nicholas today and he is was professional and very kind. I purchased my car new there and this was my second service visit and each interaction I have had with this dealership has been pleasant. The staff are always friendly and treat you with respect. More

Went in for an oil change and tire rotation. Even though I arrived much earlier than my scheduled appointment, the staff were courteous and accommodating. I remembered Nicholas from my previous v Even though I arrived much earlier than my scheduled appointment, the staff were courteous and accommodating. I remembered Nicholas from my previous visit (recall and state inspection). While soft spoken, he is nice and will readily address any concerns. More

Quick and easy I came in because my tire light was on. They checked my tire pressure and fixed the problem free of charge! The wait was minimal and service was fri I came in because my tire light was on. They checked my tire pressure and fixed the problem free of charge! The wait was minimal and service was friendly. More

Great Service friendly positive staff We have bought two cars from Mazda and we always get great service and get treated with respect and and are very nice to us every time we are there an We have bought two cars from Mazda and we always get great service and get treated with respect and and are very nice to us every time we are there and meet whatever needs we have . Chris is a great man to work with so nice excellent and knows what he is doing More

great service chris does a outstandind job,I'm very impressed with his Knowledge Ilike to go there to the dealership he treats me always right.very nice chris does a outstandind job,I'm very impressed with his Knowledge Ilike to go there to the dealership he treats me always right.very nice More

Best buying experience EVER! So where shall I start... I guess I will start at the beginning. The previous year I signed a contract to another vehicle so I could begin to impro So where shall I start... I guess I will start at the beginning. The previous year I signed a contract to another vehicle so I could begin to improve my credit and finally have a reliable vehicle. I thought I understood exactly how much I would lose and that I would be able to refinance or buy something else within a year with no issues. Well that ended up being the farthest from truth. When I started to look into refinancing is when I realized the money pit I got myself into. First, I found out that a majority of what I was paying each month was only being applied to the interest. (Fyi-interest rate was 26.99%). Second, I paid way more than what the car was worth. Third, they got me with those add ons. Add ons that they said were required for them to make up for using the lender those chose for me. I won't ever say don't use American Credit Acceptance located in Spartanburg, SC but know what you are getting yourself into. It is almost impossible to make your monthly payment. The website is always down, they have two numbers to call and don't be surprised if they never answer. Even after being on hold for two hours. And when you can finally pay there will always be a $7.95 fee, even if you do autopayments. I never set this up because I would never trust them with my bank info. Oh, you can't use your Visa card either. I'm serious. Yeah, they are definitely not on the consumers side. Anyways, let's get to the good part of the review. Last May, after realizing I had almost $9,000 in negative equity and that refinancing was out of the question. I secured my own loan through my local credit union. I even typed up the requirements needed to make it possible to get a new vehicle with my car as a trade in, even with the negative equity being part of the equation. After looking for a few weeks someone told me to contact Kenny Robinson at Keffer Mazda in Huntersville. I made a call and sent him the info I typed up. He called me back saying they may be able to do something for me. Yeah, not the first time I have heard this line. I was skeptical and I was already accepting the terrible situation I got myself into. Saying I was already a hot mess when I met up with Kenny is an understatement. Ha! Now for the best part, after showing me two vehicles that could work we started the process of gathering and sending in paperwork to my bank. On May 12th, 2016 I became the owner of a 2016 Mazda 3 sedan. I never had to deal with my old car or lender ever again. I would highly recommend the team at Keffer Mazda in Huntersville any day. Make sure you ask for Kenny Robinson. He is someone that you can trust when it comes to purchasing a new or used vehicle, but I would suggest getting a new mazda. Their warranty and service team are amazing. Thank you Kenny and team! You have created a lifelong customer in me. I will never hesitate to direct people to your dealership. More

Very positive experience as usual! My experience at Keffer Mazda today turned what could have been a bad day into a good one. Started my morning commute with a tire that looked that it My experience at Keffer Mazda today turned what could have been a bad day into a good one. Started my morning commute with a tire that looked that it wasn't going to make it, but was pleased to see many available appointment slots on the Keffer website. My car & I were both very well taken care of during the service time. Chris was extremely professional & courteous, I appreciated his patience in explaining the process of the service. More

Excellent service at Mazda, as usual I took my Mazda 3 in for a routine oil change / additional service. They were able to schedule me in quickly and were extremely helpful and welcoming. I took my Mazda 3 in for a routine oil change / additional service. They were able to schedule me in quickly and were extremely helpful and welcoming. The man doing the service on my car, Nick, did an excellent job and explained what was being done to the car as well as recommendations. He got the job done very efficiently and was incredibly polite and kind, even offering refreshments. My car is currently in top condition thanks to Nick. I love my car and I'm so glad that my dealership cares about their customers. More

Wonderful Service Department Experience When my sons Mazda 3 sounded like it needed some routine maintenance (brake job) I insisted he bring it back to Keffer where he bought it. I arranged When my sons Mazda 3 sounded like it needed some routine maintenance (brake job) I insisted he bring it back to Keffer where he bought it. I arranged for him to drop it off and pick up a loaner car. From the first person that answered the phone I felt very confident that everything would go smoothly, and it did. Our service writer Chris Brannon wasted no time calling me with recommended service work based on a safety check and the current mileage on the car. I was very impressed with his professionalism. We had a few things taken care of and will be bringing it back in the future for all of our scheduled maintenance. I am very happy with the quality and reasonable price of all of the work performed. I myself am a 30 year car dealership employee 600 miles away. I only hope my customers feel as confident in my dealership as Keffer has made me and my son feel about where he has his car serviced. Yes, it was a routine repair, but they did everything the right way! Even washed the car, no charge! Thank you Chris Brannon and Thank You Keffer Mazda Ps. Our purchase experience was also great. More