Keffer Mazda - Service Center

Great service I've been here a couple of times and have always enjoyed such great service from Chris Brannon. They even cleaned my car while it was being fixed--tha I've been here a couple of times and have always enjoyed such great service from Chris Brannon. They even cleaned my car while it was being fixed--thank you!! More

Making Sure Everything's Right I've brought my Montero to this dealership since the day I bought it. Even though it does not sell Mitsubishis anymore, they still service my vehicle I've brought my Montero to this dealership since the day I bought it. Even though it does not sell Mitsubishis anymore, they still service my vehicle and do a great job with it. After the latest service, I had an issue and Chris took it back and made sure it was 100% correct before giving it back to me. I also like that they now wash my car after every service. I will keep bringing my SUV here. More

Great Service I went to Keffer Mazda today to have service done. Service depart did good work and they went above and beyond what I expected them to do for me toda I went to Keffer Mazda today to have service done. Service depart did good work and they went above and beyond what I expected them to do for me today. I would recommend they to anyone that needs work done on there car. I would also recommend Keffer Mazda to anybody looking for a new car. More

simple oil change Bought a Mazda3 from this dealership last spring, no problems. Brought in for a second oil-change at 10,000 miles and was surprised it was still free Bought a Mazda3 from this dealership last spring, no problems. Brought in for a second oil-change at 10,000 miles and was surprised it was still free, as well as a complete cleaning of the vehicle. Nice surprise, bit longer than hoped, but what would be expected time wise. More

Best customer service I have found ANYWHERE I took my Mazda 3 in for a minor service today, and was totally impressed by the service team, especially my Service Consultant, Chris Brannon. Chris I took my Mazda 3 in for a minor service today, and was totally impressed by the service team, especially my Service Consultant, Chris Brannon. Chris and his team were friendly, extremely helpful, and patient in listening to me describe the car's problem. They fixed it quickly and completely. I was even more impressed, though, when it was time to settle up and I discovered that I had left my wallet at home. I never do this! Because I live across town from the dealership, Chris declined my offer to go home and get my wallet. Instead, he graciously waived the charge. Needless to say, even though the charge was small, I was embarrassed by my own carelessness. However, Chris was cool about it and made it clear that he was there to help. It's amazing that Keffer gives its people such leeway to take care of their customers--even when the customer goofs up the way I did! You can be sure my car will never be serviced by anyone else. (And I'm going back to pay for that repair!) More

Turnaround I didn't have the most pleasant experience with a gentleman at the Service Desk on Wednesday November 18. Apparently, the service area is closed for n I didn't have the most pleasant experience with a gentleman at the Service Desk on Wednesday November 18. Apparently, the service area is closed for new car service at 5 even though the the shop is open until 6. The news was not delivered well with the solution being for me to call the shop ahead of time. Though I understood what this gentleman was going for in terms of arriving to a solution, his delivery was not apologetic or caring. I drove 50 minutes to come to the shop and though I arrived at 5:10- I thought he did not appreciate my effort in trying to establish a good relationship as a customer. I decided to come back on Saturday and give the location a second chance. I spoke with the general manager Chris Wilkie about the experience and he gave a great response, I felt heard and actually became excited about some of the new expansion projects Keffer Mazda is undergoing. I also let him know Chris Brannon was a great example of how to offer customer service. I remember him from the last visit I had over a year ago. He is consistent in his service and honest yet personable in his communication. As a person who doesn't know much about cars, I need a great professional relationship established at the beginning to be a loyal, trusting customer. Kudos for turning a negative into a very positive experience. More

Excellent customer service Had my Mazda CX-5 vehicle serviced there a couple of weeks ago. Service rep Christopher Brannon was very attentive to details. Love the SUV and the se Had my Mazda CX-5 vehicle serviced there a couple of weeks ago. Service rep Christopher Brannon was very attentive to details. Love the SUV and the service. Keep up the good work. More

mount and balance tire I would like to thank Jay Zimberg for servicing my CX-5 and getting me back on the road. I had just recently bought my vehicle from Keffer Mazda and i I would like to thank Jay Zimberg for servicing my CX-5 and getting me back on the road. I had just recently bought my vehicle from Keffer Mazda and it is good to know that that they are still there for me after the purchasing process. Thank you very much. More

Above and beyond The attention and professionalism I experienced from the service staff here was incomparable! After having my CX-9 "serviced" and then damaged by ano The attention and professionalism I experienced from the service staff here was incomparable! After having my CX-9 "serviced" and then damaged by another local shop, Keffer Mazda took over and has done an amazing job of helping repair everything. Jay Zimberg is my hero. He not only has made sure my car is taken care of, but he also has advocated for me in my ongoing dispute with the previous mechanics who damaged my car. He has taken a great amount of his time explaining things, answering my numerous question (fielding multiple phone calls from me in a days time!) and listening to my concerns. His staff also took the time to show me everything that was going on and helped me understand where the problems were and what could be done about them. Chris was very friendly and helpful while he showed me my car. All the staff I interacted with made me feel very comfortable and were extremely nice. My situation was a complicated one involving multiple parties and Jay and his staff have been unbelievably patient and have really helped make things easier for me to handle. I highly recommend Keffer Mazda for service! They truly go above and beyond! More

Airbag recall Chris and Jay in Service at Keffer Mazda are easy to work with and very accommodating. Chuck gave me a ride and was professional and courteous. Gre Chris and Jay in Service at Keffer Mazda are easy to work with and very accommodating. Chuck gave me a ride and was professional and courteous. Great team in Keffer Mazda Service, everyone is always nice. More