Keffer Mazda - Service Center

Consistently Great Service Chris Brannon and the other employees at Keffer Mazda have always explained problems well and offered options, along with pros and cons of those optio Chris Brannon and the other employees at Keffer Mazda have always explained problems well and offered options, along with pros and cons of those options. He has been very good in describing any issues and in giving alternatives for small fixes to problems, and everyone has been very professional in explaining ideas with no expectation of me understanding cars as well as they do. They are a great group that don't create any intimidation, and I would imagine that other customers who, like me, are not particularly car-savvy and occasionally dread the interactions we've had elsewhere also appreciate the relaxed environment that they create. More

Excellent Service I brought the car in because the dash warning lights came on and stayed on. The appointment was able to be made the very same morning, and service to I brought the car in because the dash warning lights came on and stayed on. The appointment was able to be made the very same morning, and service took less than 45 minutes, as promised by Chris Brannon. Mr. Brannon is very professional and courteous, with a warm understanding of the inconveniences of a car in need of service, and of the stress sometimes associated with a service call. In this current economy with a lot of businesses not caring about the customer, he's sets a high standard for customer satisfaction and courtesy. He's a pleasure. And the technicians were also very considerate and took measures to protect the interior. They were a great team. More

Great service, great advice, great vehicle Even though we are from NY, we bought our vehicle at Keffer Mazda. (long story) However, we fully plan to buy there again for our next Mazda and we tr Even though we are from NY, we bought our vehicle at Keffer Mazda. (long story) However, we fully plan to buy there again for our next Mazda and we try to have all of our service done here on our way up and down the east coast. Service has always been good good good! Jay and Chris are superstars in our book. More

Wonderful Service Department When we purchased our 2016 Mazda CX-5 last year it was a great experience. Since then we have been extremely pleased by the professionalism and awesom When we purchased our 2016 Mazda CX-5 last year it was a great experience. Since then we have been extremely pleased by the professionalism and awesome customer service provided by their service department. We're so happy that we feel appreciated beyond the car purchase. More

Great Experience I took my CX-5 in for its 10,000 mile service. The staff was extremely friendly. They completed the service, took care of a recall, and washed and vac I took my CX-5 in for its 10,000 mile service. The staff was extremely friendly. They completed the service, took care of a recall, and washed and vacuumed my car. I was done in less than an hour. Very impressed! More

Great! I am very pleased with the service work on my Mazda Miata. Chris Brannon, my service advisor, was fantastic this year just like he was last year. I've I am very pleased with the service work on my Mazda Miata. Chris Brannon, my service advisor, was fantastic this year just like he was last year. I've already recommended Keffer Mazda to other people, and I will continue to do so. I'll be back, and can't wait to see your new building! Hey I worked at a Honda dealership in Wisconsin 15 years ago. Don't disregard this review because I did. What does that matter? More

Great dependable service!!!!! Brought my Miata in for normal service and to have a diagnostic on the smart key system that was not working properly. The advisor Chris Brannon and t Brought my Miata in for normal service and to have a diagnostic on the smart key system that was not working properly. The advisor Chris Brannon and the technician determined that the key fobs were the problem and not the module and all I would have to do is replace the key fobs and everything would be working like it should. They were confident in their diagnostic that my problem was found the first time. Recommend Keffer Mazda to anyone ...... great job guys!! More

I want to commend the Service Dept of Keffer Mazda. I am particularly commending the work and friendliness of Mr. Chris Brannon. He knows me by name and is very good at clarifying what is to be done at I am particularly commending the work and friendliness of Mr. Chris Brannon. He knows me by name and is very good at clarifying what is to be done at each maintenance visit. I negotiated a 2 year maintenance deal with the sales dept when I purchased my CX 5. He has honored that and made my visits relaxed. Most car buyers know that what is negotiated at the sale may not actually come to pass when service is obtained. However, Mr. Brannon has made the experience a reality and a pleasure. I also am very happy with my Mazda. More

first visit with a ten year year old mazda 6 just moved to N.C. from NYS. Received a letter from Mazda reminding me to get the defective Tahata air bags replaced, at no charge. Quickly scheduled just moved to N.C. from NYS. Received a letter from Mazda reminding me to get the defective Tahata air bags replaced, at no charge. Quickly scheduled an appointment. Arrived on time and the car was immediately taken into the shop. Was told that the replacement should take no more than 75 minutes for both air bags. Job was done in 45 minutes. Chris at the front desk was polite, personable., and helpful. Best experience in a dealership since the early 70's. Yes the last century. More

Inspection I called this morning and they were able to fit me in for my car inspection this afternoon. They got me in and out quickly and it was a great experien I called this morning and they were able to fit me in for my car inspection this afternoon. They got me in and out quickly and it was a great experience. More