Keffer Mazda - Service Center

Changed from a 1 star to a 5 star review I recently had my vehicle serviced at Keffer Mazda because there were some issues with my car. In short, I received a phone call stating there were go I recently had my vehicle serviced at Keffer Mazda because there were some issues with my car. In short, I received a phone call stating there were going to be 4 repairs to my vehicle which I approved. When I returned to the service department to pick up and pay for my repairs, they had added on repairs which I never approved. The service consultant went over the 9 jobs by quickly flipping the pages until the last page with the grand total. Granted these repairs were probably for the better, I just didn't know about them until I returned home and looked at my statement the next day. So the following day after service I sent a email concerning my problems with the lack of communication in an after service review email I received. The first thing the following morning a man by the name of Chris Brannon emailed and called me concerning my review. I told him I was just upset that they tech who called me hadn't stated that a few of the repairs on my bill were going to occur. I just wanted to inform him that I thought they could have at least told me. He said he understood and that he agreed that the tech should have told me. Like I said before, my car likely needed the repairs so I was okay they were still completed. But he went above and beyond. In the end of our conversation, he offered to buy back the repairs that they had completed on my vehicle which I didn't expect at all. This changed my view of this dealership. Originally, I thought they were out there just trying to scam people with petty repairs so they could make extra profit. Now I see that it was likely just a communication issue and that they do want every customer to leave happy. I appreciate what they did for me today and will likely be returning for future service. More

super nice stuff and nuce environemnt. First time took my car for NC State Vehicle Inspection. Chris Brannon was my service agnet, who was super nice, professional and customer -orientated. First time took my car for NC State Vehicle Inspection. Chris Brannon was my service agnet, who was super nice, professional and customer -orientated. I did have a great experience with Chris and Keffer--very pleased with the service. More

Excellent First Service We purchased a new Mazda6 several months ago and just brought it in for our first scheduled maintenance appointment. The online scheduling process is We purchased a new Mazda6 several months ago and just brought it in for our first scheduled maintenance appointment. The online scheduling process is very easy to manage - it sends automatic text reminders and allows you to change or cancel your appointment time online. The new dealership and service area are very nicely designed and super-efficient for drop-off and pick-up. Chris Brannon was my service rep and he was professional and pleasant. We had a positive experience buying the car at Keffer and we're very pleased with our first service appointment. More

Great dealership They've recently moved into a new location that is very nice, clean, and comfortable. The service department is attentive and focuses on customer ser They've recently moved into a new location that is very nice, clean, and comfortable. The service department is attentive and focuses on customer service first. Chris Brannon is a pleasure to work with. Highly recommended for both sales and service. More

Phenomenal Experience Over the many years I've been to a million service departments. Ups and downs, knowledgeable people to first day employees. I recently relocated to Hu Over the many years I've been to a million service departments. Ups and downs, knowledgeable people to first day employees. I recently relocated to Huntersville and needed to service my car. I called my new local Mazda service department and spoke with Chris, a service advisor. He seemed both knowledgeable and pleasant. He set up my next service appointment at the day and time I requested. I brought my car in for its general service and again spoke to Chris who I had made the appointment with. To my surprise he was even more knowledgeable and respectful than I had first thought over the phone (you know how some advisors can be!). He told me one hour and it was done in 45 minutes. Because of Chris's knowledge and honesty I will only come to Keffer Mazda to get service done. On top of that, again because of a Chris I will be purchasing a new car soon and for sure it will be at Keffer Mazda. Great job Chris! Thanks again! More

You can count on what they tell you! Brought car in for service at appointed time. Chris estimated my wait time and they immediately took the car to service it. They brought it back at th Brought car in for service at appointed time. Chris estimated my wait time and they immediately took the car to service it. They brought it back at the appointed time in a spotless condition. While waiting, I was shown a new car by Yuri who was as courteous as a man can be! More

Service Very courteous; provided value added and made up for service not explained or provided earlier. Mose enjoyable visit; staff went above and beyond to h Very courteous; provided value added and made up for service not explained or provided earlier. Mose enjoyable visit; staff went above and beyond to help me synch phone to auto as well. More

Consistently Great Service Chris Brannon and the other employees at Keffer Mazda have always explained problems well and offered options, along with pros and cons of those optio Chris Brannon and the other employees at Keffer Mazda have always explained problems well and offered options, along with pros and cons of those options. He has been very good in describing any issues and in giving alternatives for small fixes to problems, and everyone has been very professional in explaining ideas with no expectation of me understanding cars as well as they do. They are a great group that don't create any intimidation, and I would imagine that other customers who, like me, are not particularly car-savvy and occasionally dread the interactions we've had elsewhere also appreciate the relaxed environment that they create. More

Excellent Service I brought the car in because the dash warning lights came on and stayed on. The appointment was able to be made the very same morning, and service to I brought the car in because the dash warning lights came on and stayed on. The appointment was able to be made the very same morning, and service took less than 45 minutes, as promised by Chris Brannon. Mr. Brannon is very professional and courteous, with a warm understanding of the inconveniences of a car in need of service, and of the stress sometimes associated with a service call. In this current economy with a lot of businesses not caring about the customer, he's sets a high standard for customer satisfaction and courtesy. He's a pleasure. And the technicians were also very considerate and took measures to protect the interior. They were a great team. More

Great service, great advice, great vehicle Even though we are from NY, we bought our vehicle at Keffer Mazda. (long story) However, we fully plan to buy there again for our next Mazda and we tr Even though we are from NY, we bought our vehicle at Keffer Mazda. (long story) However, we fully plan to buy there again for our next Mazda and we try to have all of our service done here on our way up and down the east coast. Service has always been good good good! Jay and Chris are superstars in our book. More