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Keffer Mazda

Huntersville, NC

4.8
2,183 Reviews
Keffer Mazda services the Huntersville, Mooresville, Concord, Cornelius, Troutman, Lincolnton, Newton, Hickory, and the greater Charlotte area with all of its automotive needs. We pride ourselves on giving you a pleasurable transparent transaction and making sure you leave with a smile every time you visit us! We are here to give you "The Experience You Deserve, and The Price You'll Love"!
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13307 Statesville Road.

Huntersville, NC

28078

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Showing 2,183 reviews

April 28, 2021

It was a great experience. I went in expecting to find a great used vehicle and found one. I also had a great experience with Sabrina. Down to earth and conversational. Answered all my questions and wasn’t More

by T Leffel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabrina Diiorio, Eric Smith
April 27, 2021

They didn't fully disclose the value of the customer's car for trade in so customers will lose lots of money. They should help customer for fair trade in. More

by Fiat
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Golden, Jason Golden, John Catalano
Apr 27, 2021 -

Keffer Mazda responded

Mr. Lee. I'm sorry you feel your trade value was not disclosed. You guys decided at the last minute to put the trade into the deal and we gave you $8800 (Which you agreed to) and paid off $8575.15. That was both explained to you guys as well as disclosed on 4 different digital documents that you signed. When I called you just a few minutes ago I spoke to Mrs. Lee with you in the background and ask what the issue was, because based off of the bad review and the 0 Survey you gave the salesperson that you invited to Bible Study with you it seemed as if we had done something wrong so I wanted to get to the bottom of the problem. Mrs. Lee explained that the problem was you guys called back 2-3 days later wanting to just get your trade back. Unfortunately the only way to do that once a contract is executed, the car is serviced and made ready for sale, and our check to pay the car off is already in process, is to sell it back to you. Mrs. Lee then stated that Matt never called her back to tell her that however she said in the same sentence that he told her she would have to buy the car back. When I began to speak with her once again with you in the background she hung up on me so I could not even continue to create a solution. Matt, being new to the business always leans on someone else for the answer before relaying information to the customer so he has record in his personal phone of him receiving that call and then returning the call to relay the information which he said you all got upset over. Once again I am sorry you guys do not feel things were done the right way but I can assure you that since I came to the store a little over a month ago I take a ton of pride in holding my team accountable to doing things the right way everyday with integrity. In fact this is the first bad survey or review from a customer that actually purchased this month. Don't get me wrong, we are not perfect and would never claim to be but we in no way took advantage of you guys on the price or the trade value. It seems this is more of a case of you guys changing your mind days later and us not being able to accommodate which upset you. I wish it were different but unfortunately it seems this is where we end the relationship.

April 26, 2021

Our salesman was great! He was very exact in describing all the features and went above and beyond in showing us how features work. We made our decision to purchase the car and asked that all paperwork be More

by cameier1946
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Online KefferAuto
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nik Garcia
Apr 28, 2021 -

Keffer Mazda responded

Thank you for your feedback and for your business. I apologize that our finance guy was tied up. We are working to add another teammate to hopefully take care of that in the future.

April 24, 2021

Alona Valladares is the perfect salesperson. She's personable, extremely knowledgeable, not pushy, and asks the right questions to help you find the right car. We came in to test drive a CX-5 just so More

by JamieL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alona Valladares
April 24, 2021

Jonathan was great! Super helpful and very patient with all my questions. Definitely would recommend going to him for help with finding a car! Fantastic customer service! More

by CalebR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Curtis
April 23, 2021

David Boehm was amazing to work with. If you ever have the chance to go to Keffer Mazda, ask for David He was the very BEST More

by DAVIDB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Brannon, Brandon Zollars
April 23, 2021

They worked with us to get a fair price on exactly what I was looking for. We ended up buying two cars instead of one. More

by Joelooper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonny Nnaekpe, Robert Nicolson
April 22, 2021

Matt was very professional and listened to what I wanted in a new car. He was very accommodating to let me test drive and look under the hood, and answered all my questions to my satisfaction. More

by gary.damico
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Willingham
April 22, 2021

Had a brief, yet satisfying experience when purchasing my used 2018 Honda Pilot at Keffer Mazda! I never felt pressured during the experience, in fact I felt valued. One of the best interactions I've ever h More

by B Padgett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Smith, Joey Jordan
April 22, 2021

Jaliel and Robert are wonderful and easy to work with to get what I wanted. My previous visit a few weeks prior was not very good. But my daughter came to get a new car and had me work with Jaliel and tha More

by ecdao1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaleil Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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