Keffer Mazda

I had extreme anxiety. I had not bought a car in 20 years. I researched for months. I never impulse buy. The general manager and Chris were fair and worked with me. They are I had not bought a car in 20 years. I researched for months. I never impulse buy. The general manager and Chris were fair and worked with me. They are both likable, not pushy. They made the initial process smooth.Chris showed me how to use the technology. I do have suggestions. When leaving customers, explain where you’re going, what’s happening, what’s the process they can expect. Explain what’s is consuming the customers time. People like and need to be informed. It shows professionalism, respect for the customer and helps decrease anxiety. I was there appx 4 hours. By the time I was signing paperwork I was reconsidering buying the car. Anxiety increases without an outlet. I almost walked out in the last 10 minutes. The warranties- if you want people to buy those, don’t put them in the hot seat. Give them options to consider after purchase option to buy them at discounted rates. People who put 20,000 grand down on a 40,000 car can afford to buy afterwards if you give them the option after they have time to consider it. More

Enjoyed the experience and Dave was spot on. He made sure we were taken care He made sure we were taken care More

I inquired about a used vehicle the dealer had online. The salesman called me and we were able to work out a deal. Since I live in Boone, NC a few hours away they were able to do some work in advance. I a The salesman called me and we were able to work out a deal. Since I live in Boone, NC a few hours away they were able to do some work in advance. I arrived at the dealership and the salesman had the vehicle ready for a test drive and filled with gas. All the staff were friendly and checked on me as I waited for paperwork to be completed. Chris and Tre teamed up together to ensure my experience and transaction went smooth. More

The sales rep Sonny Nnaekpe was professional and knowledgeable about the features and technology of the 2024 CX 5 turbo premium (although he didn’t know that the apple car play now has touch screen knowledgeable about the features and technology of the 2024 CX 5 turbo premium (although he didn’t know that the apple car play now has touch screen functionality). He patiently explained the car details, connected my phone and adding my new vehicle on the Mazda app. The dealership however still loads the vehicles with high margin add-ons like door cup and edging, nitrogen tires, paint and fabric treatments, etc. They also indicate 3 years of free towing in the package which is actually from Mazda. Some people may value all of these but in my view many of these are of questionable utility. Fortunately, there was a vehicle there that I wanted that this package hadn’t been added yet. So I would rate Sonny 5 stars. The dealership is good to work with but because of this old school practice of adding all these extras I rate the dealership 4 stars. More

Sonny was extremely helpful in helping our family upgrade our vehicles. We went in anticipating to turn in my husbands truck for a vehicle, but ended up trading BOTH of our vehicles in for Mazda CX-90. He wa our vehicles. We went in anticipating to turn in my husbands truck for a vehicle, but ended up trading BOTH of our vehicles in for Mazda CX-90. He was patient, provided fair negotiation, and made sure we were leaving the dealership happy. 10/10 would recommend Sonny for your next Mazda experience. More

Good customer service and follow up, very impressed with sales support. Professional service and support. sales support. Professional service and support. More

Sunny is AWESOME. Helped find my son the perfect car. Come see Sunny at Keffer Helped find my son the perfect car. Come see Sunny at Keffer More

We were very disappointed with our experience. We needed an all wheel drive, and were set on the model we wanted to purchase, the inventory available didn’t suit our needs and we felt rushed and p We needed an all wheel drive, and were set on the model we wanted to purchase, the inventory available didn’t suit our needs and we felt rushed and pressured into settling for a vehicle that didn’t feel like the perfect fit. This didn’t feel like a welcoming or transparent process for us, and we decided to visit the South Charlotte Mazda dealership instead. More

Pleasant experience don't have anything bad to say. Felt respected throughout the process. Thank you Dylan. Felt respected throughout the process. Thank you Dylan. More

Thanks to Alonna, Trey and Jonathan. I ended up trading in my car for a lease and they helped ensure a smooth transition. Appreciate the help and patience, I am very happy with my new I ended up trading in my car for a lease and they helped ensure a smooth transition. Appreciate the help and patience, I am very happy with my new CX-5! More