Keffer Mazda

From the first time we walked up to the door Deric made us feel more than welcome. We were there just to browse and check out many vehicles that day that we had found around the area. What impressed us wa us feel more than welcome. We were there just to browse and check out many vehicles that day that we had found around the area. What impressed us was the fact that Deric never once pressured us in any way. He was there for us to ask questions and if he didn't know something he made sure he found out. Polite and treated us with respect. Deric is an asset to the team there for sure. The dealership itself gave us a great deal on a car and even though we are experiencing some issues with the vehicle the dealership experience is more than worth it. Thank you Deric and Keffer Mitsubishi! More

I called Sandy Dobbs this morning and spoke to her about coming in to buy a car. She was very helpful on the phone and gave me an appt time for the same day. When I arrived Sandy was still with a previous coming in to buy a car. She was very helpful on the phone and gave me an appt time for the same day. When I arrived Sandy was still with a previous customer and told me she was running a little behind and did I want to be taken care of by another person so i wouldn't have to wait. I told her no that I would wait for her to be finished with the customer she was with. And boy am I glad I did! She was very helpful and established a great rapport with me right away. I felt very comfortable with her. I felt she was honest and forthcoming about all aspects of the deal. She kept working with me until she got the deal where I wanted it. I will h ave to say that it has been the easiest car buying experience I have ever had and I have bought many cars. I also would like to thank David, the Finance Manager for understanding my "bottom line" and working with me to reach that goal. All and all it was a wonderful experience to buy a car at Keffer Mitsubishi today. More

Especially in today’s economy, the process of making and executing a large purchase can be particularly daunting, let alone stressful even before we introduce the car dealership workflow. Fortunately we fo executing a large purchase can be particularly daunting, let alone stressful even before we introduce the car dealership workflow. Fortunately we found that Jose Palacios, Internet Sales Associate of Keffer Select, provided us the distance to arrive at the correct decision while still delivering a great service. If you are looking for a salesman that will not pressure you during the sales process, be sure to ask for him by name. More

I purchased my second car here and both experiences were pleasant. My sales person was Chakia and she did not make me feel pressured. Chakia was patient, knowledgeable, and able to answer all of my ques pleasant. My sales person was Chakia and she did not make me feel pressured. Chakia was patient, knowledgeable, and able to answer all of my questions. I purchased a Lexus and I was very happy with the service. I also like the customer service in the service department. The manager Heather is good at her job and assures the customer is happy. More

Deric was a very friendly & effective salesman. He answered my questions & was very patient. He didn't employ high pressure sales tactics. I enjoyed his service. answered my questions & was very patient. He didn't employ high pressure sales tactics. I enjoyed his service. More

We set out to purchase with make, model and terms decided. Only intended to look at Keffer..no prices were listed on internet. They had no 2011 Outlanders on the lot...and we intended to purchase t decided. Only intended to look at Keffer..no prices were listed on internet. They had no 2011 Outlanders on the lot...and we intended to purchase that day. Keffer made us a great deal on a 2012 Outlander with the terms we wanted! More

The whole overall experience was very nice the people were very honest and friendly,they made sure I got the best deal for my money and I have no problem recommending this dealership to anyone. were very honest and friendly,they made sure I got the best deal for my money and I have no problem recommending this dealership to anyone. More

A very pleasant experience purchasing a Galant SE. Will was knowledgable, not a high pressure sales person and listened to what we wanted in a vehicle. was knowledgable, not a high pressure sales person and listened to what we wanted in a vehicle. More

I BOUGHT MY CAR BACK IN JULY 2011 A USED VOLVO SUV. I CALLED THE SALES PERSON BACK TO LET HIM KNOW THERE WERE A NUMBER OF THINGS WRONG WITH THE CAR. THEY WERE SUP POSE TO PICK THE CAR BACK UP TO CHECK IT CALLED THE SALES PERSON BACK TO LET HIM KNOW THERE WERE A NUMBER OF THINGS WRONG WITH THE CAR. THEY WERE SUP POSE TO PICK THE CAR BACK UP TO CHECK IT. I WAITED SEVERAL DAYS FOR THEM TO PICK THE CAR UP. I ENDED UP TAKING THE CAR BACK TO THE DEALER IN NC. I FILLED OUT THE FORM AND LEFT ALL THE THINGS I FOUND WITH THE CAR AT THE TIME. THE LIGHTS CAME ON ON THE PANEL AND THE COMPUTER WAS NOT WORKING CORRECTLY. THE ODOMETER IS NOT REGISTERING THE CORRECT MILEAGE. I HAVE BEEN PROMISED MATS FOR THE CAR OVER THREE MONTHS AGO STILL DON'T HAVE THE MATS. IT TOOK THREE MONTHS FOR THE PAPER WORK TO BE SENT TO DMV IN VA. IT TOOK SEVERAL PHONE CALLS AND I FINALLY HAD TO CALL THE SALES MANAGER BEFORE THE PAPER WORK WAS SENT. THE EXTENDED WARRANTY INFORMATION IS STILL A SECRET BECAUSE I STILL CAN'T GET THE INFORMATION. WHEN YOU SEND AN E-MAIL TO THE GENERAL MANAGER OR SALES MANAGER YOU NEVER GET A RESPONSE BACK. I WAS TOLD THEY DON'T GET THE E-MAILS THEY GO TO THE INTERNET MANAGER. THIS DEALER SUCKS WHEN IT COMES TO CUSTOMER SERVICE OR RETURNING PHONE CALLS. I HAVE A CAR THAT I DON'T DRIVE BECAUSE THE MILES ARE OUTRAGEOUS IF I TAKE A 15 MINUTE DRIVE TO THE MALL. I'M GOING TO FILE A COMPLAINT WITH THE CONSUMER PROTECTION AGENCY AND THE BETTER BUSINESS BUREAU. I AM TRYING TO TRADE THE CAR IN BUT THE MILEAGE IS A ROAD BLOCK. More

I have a great experience buying from this dealer, I actually bought 2 cars from them after they gave me good trade-in value for my 2 cars, Sandy Dobbs was my sales person , she was great and very frien actually bought 2 cars from them after they gave me good trade-in value for my 2 cars, Sandy Dobbs was my sales person , she was great and very friendly, David in finance was also great and got all the paperwork done efficiently.I understand it took them a little bit longer for my paperwork coz it was for 2 cars, thanks so much for them and I'll definitly refer all my friends to them especially they have great offers like 0% financing for 60 months and all these rebates..... More