Keffer Mazda

Customer Service Top Notch Customer service was top notch from the initial test drive, through financing, to receiving the vehicle. All questions were answered promptly with all Customer service was top notch from the initial test drive, through financing, to receiving the vehicle. All questions were answered promptly with all staff genuinely involved in the process. Thank you so much for a great car buying experience overall!! More

Stressfree My salesperson Carolyn Buchner was fabulous! Very knowledgeable about all the workings of the engine, and the bells and whistles! In my 30+ years of My salesperson Carolyn Buchner was fabulous! Very knowledgeable about all the workings of the engine, and the bells and whistles! In my 30+ years of car buying she made it a pleasure. It was quick and easy with very little time sitting at the table. I had a few questions a couple days after buying the new 2016 CX-5 Grand Touring SUV (Sweet Utility Vehicle) and she was right on it - answered and a "how to" show and tell and I was on my way! More

Today it was the first time i felt relaxed at a dealership Great experience easy and fast process very honest management and stuff Sean and Gabriel exceeded my expectations Sales man knew all about the car and Great experience easy and fast process very honest management and stuff Sean and Gabriel exceeded my expectations Sales man knew all about the car and Gabriel got me the best deal More

5 STAR Dealer, exceptional customer service Keffer Mazda (Huntersville) exceeded my expectations. Having had two terrible experiences at other dealerships for pervious bought cars my husband an Keffer Mazda (Huntersville) exceeded my expectations. Having had two terrible experiences at other dealerships for pervious bought cars my husband and I researched dealers for over a month before choosing three highly rated dealers. We knew the make and model of the car we wanted but if you've ever had a unsavory experience you know the service while shopping is a very important part of the process, at least it is for me. We visited two of the three on our list and walked away with a test drive and little else. We had plans to visit the third the following weekend. During the week my husband had been visiting various websites and came across the car we wanted listed at Keffer Mazda for a very reasonable price. Keffer wasn't one of the three dealers we chose but we decided to schedule an appointment for the following weekend anyway. The following day he was alerted that the car price had been lowered, he called Keffer and rescheduled an appointment for that night. Our appointment was set for 7:30 that evening. I was apprehensive for a few reasons, one- they close at 8 pm and I didn't want to drag the process out over two days, two- it was the middle of the work week and after a ten hour day the last thing I wanted was to haggle w a salesperson, three- looking for reviews on Keffer they had several excellent and some just mediocre but overall they didn't have a ton of either. Again, after a month of researching dealers most had 100-300+ reviews and I think I read maybe 30 on Keffer. Deciding the deal on the car was too good to pass up over few reviews we kept our appointment and I can't tell you how happy I am that we did. We arrived at 7 and we're immediately approached by a gentleman named Dominic. We told him why we were there and that we had made an appointment. He immediately walked us to the car of interest and let us have a look. We took our time looking over the vehicle and never felt pressure to proceed or rushed. We went for a test drive, spoke with another gentlemen named Gabriel who originally took our appointment. We discussed our trade and he immediately took it back to the garage for a value assessment. We were taken into an office asked if we would like a beverage and the process began. There wasn't a lot of haggling as the car was priced very competitively. Another gentleman Llyod, came in to discuss the value of our trade and to talk numbers. The whole process went very quickly but they took the time to answer all of our questions or concerns fully. We never felt pressured or rushed, it was clear from the time we walked on the lot that our happiness was the priority. By the time the paperwork was signed and keys were exchanged it was 9:30pm. I apologized multiple times for keeping them late and was assured each and every time that it was no bother at all. We drove away that night w a new car and smiles on our faces. I will be using Keffer Mazda for any car needs I have in the future. The following Saturday I brought my dearest friend in to look at a car as well. Just as I expected the process was again friendly, professional and consistent. Llyod, Dominic, Marcus, Gabe, and JJ it was a real pleasure guys. Thank you for your outstanding service! More

Great Experience This was the easiest and best experience I have ever had buying a car. Sales man took the time to make sure I got exactly what I wanted then took th This was the easiest and best experience I have ever had buying a car. Sales man took the time to make sure I got exactly what I wanted then took the time to make sure all my questions were answered. More

Friendy Dealership My overall experience at the dealership was excellent. I was a little disappointed in the clean up detailing of the vehicle. Still I would recommend My overall experience at the dealership was excellent. I was a little disappointed in the clean up detailing of the vehicle. Still I would recommend that you give this dealership a look when you are shopping for a vehicle. More

Great Dealership Everyone went out of their way to say hello to us during our visit. Kenny spent a long time with us even though we said we were "just looking" and wou Everyone went out of their way to say hello to us during our visit. Kenny spent a long time with us even though we said we were "just looking" and wouldn't be ready for 6 months to a year. We took a test drive and loved the car. We got a great deal. We were able to get out of our lease early and save a lot on our monthly payments while getting a really nice, loaded new car. Kenny drove our new vehicle from their other location for immediately delivery for us. We heartily recommend Kenny & this dealership. More

Amazing Car Buying Experience Being in the car business, I have heard all the stories about buying a car. I had never considered a Mazda, however after doing my researched I went Being in the car business, I have heard all the stories about buying a car. I had never considered a Mazda, however after doing my researched I went to Keffer for a test drive last week. I was met by Gabe who had me spend time with Mary. Let me tell you one thing, Mary knows her cars! She was a true joy to work with. Mary asked me all the questions and then took me out for a drive. I could not wait to get back to the dealership to secure my car. I waited a few days to locate just the car that I wanted. This past Saturday was my day. I was able to pick up my brand new Mazda6 and I love it. I was in and out in about an hour, no stress or worry at all. Mary has already scheduled me for my 4 month service call. Thank you Mary, Gabe and Keffer Mazda. I will be back. Highly recommend this dealership. More

Best car buying experience ever During the car buying experience at Keffer Mazda, from test drive to the actual purchase, I never felt any pressure or over the top constant emails or During the car buying experience at Keffer Mazda, from test drive to the actual purchase, I never felt any pressure or over the top constant emails or phones that sometimes comes with other dealerships. And that was very comforting. Even the time at point of sale was non-stressful. More

Exceptional, personal service I was relocating to the area from another country and didn't have anyone to help me return my rental car when I leased my new Mazda. JJ took personal I was relocating to the area from another country and didn't have anyone to help me return my rental car when I leased my new Mazda. JJ took personal time on a Saturday morning to help me. Could not ask for more. More