Keffer Mazda

Pleased with our car-buying experience My husband and I bought a used car from Keffer Mazda and were very pleased with the experience. Our salesman, John Jenkins, was patient in listening t My husband and I bought a used car from Keffer Mazda and were very pleased with the experience. Our salesman, John Jenkins, was patient in listening to our automotive needs and helping us find a solution that worked in terms of mileage, payment, and usage. The finance person, Taiwon, was also very helpful and courteous. The service manager took the time to talk to us about the car we were considering and tell us what he had done to the vehicle. It's too early to tell on their long-term customer service ethic, but so far, we are very pleased. More

upfront pricing We were looking to buy a Mazda 3 hatchback I touring package and sent emails to many Mazda Dealers asking for a complete "out the door" price. Keffer We were looking to buy a Mazda 3 hatchback I touring package and sent emails to many Mazda Dealers asking for a complete "out the door" price. Keffer was the only Dealership that came through completely on that request. Carolyn Buchner was very nice and patient with all of our questions via email. I wish that all dealerships would take note of how Keffer Mazda deals with customers. We did not have time to play games about pricing and Carolyn was upfront and honest from the very beginning of our correspondence. How refreshing! More

Quality Service Staff I went in for a 20k service and the description of the work to be completed was thoroughly explained. The work was completed in a very timely manner w I went in for a 20k service and the description of the work to be completed was thoroughly explained. The work was completed in a very timely manner while waiting at the dealership. Chris has again exceeded my expectation with exceptional customer service. I hope the dealership is aware of his qualities and use him as an example for "getting it right". More

Best all-around service anywhere From the moment I walked into Keffer mazda's service center I was greeted by friendly staff who were more than welcoming. Unlike other service center From the moment I walked into Keffer mazda's service center I was greeted by friendly staff who were more than welcoming. Unlike other service centers, Keffer differed in several ways. Chris in no way made me feel rushed, taking both the time and effort to help me thoroughly and completely. I felt very comfortable leaving my car with the people at Mazda. Thank you! More

The best I have had I rarely write reviews and when I purchased my vehicle asked how I could review them without them pushing the review on me. That is how satisfied I wa I rarely write reviews and when I purchased my vehicle asked how I could review them without them pushing the review on me. That is how satisfied I was. This review is because I have had a really great experience with great staff. To me, car buying is relating to your sales person. If I walk in and can't relate to who I am working with I am bound to not trust them. Working with Keffer Mazda of Huntersville has really been great. I had a horrible experience with Lake Norman Dodge, Jeep, Ram and their approach and their "too good for you" attitudes. I had a lease under a Chrysler 200 and wanted a Jeep Cherokee due to being one month out from my lease end date. After my horrible experience I decided to research SUV s more and found Mazda highly rated on their CX-5. After a few friends said they have had a great experience with their Mazda I decided I would test drive. I have always been a Dodge, Jeep, Chrysler girl. Hated my Chevy Malibu. To my surprise the CX-5 drove super nice and I liked the features inside. I wanted the Touring model. Sean Daly the sales man I was working with understood from the moment I walked in I wanted an open and honest relationship. There was no pressure to buy. He answered all my questions with knowledge. I walked in with no intent to buy, just to test drive. During negotiations Sean knew what we wanted and advocated on our behalf. The negotiating process was actual very smooth and they printed out all types of numbers on a sheet to show down payments and monthly payments for the car. I felt that it was less about going back and forth and more of understanding % of the cars value. The general Manager Lowell actually came out to speak with us and then came back at my request one last time. He was informative and really backed up where he stood on pricing and why. To me that was so much more valuable and I felt he was honest during the whole process. To my surprise I ended up with my Mazda CX-5 Touring. No buyers remorse. Sean was even willing to help me out past his work hours and drive me up to the Chrysler dealership to drop off the 200. I appreciated all the excellent service I was given. Most dealerships don't understand the more open and honest a customer feels with you the more positive that customer views you. I have already told my coworkers about it this morning and will advocate for this dealership. I am happy I have someone I can go to and trust. I feel there is no wall when I go there. I can tell you they will be my families go to dealership in years to come. That is how you keep customers and word of mouth is the most important marketing. Thank you to the Keffer Mazda staff of Huntersville! More

Exelence experence Our salesman, DeMarcus Glover,provided us with excellent service from the very first time I spoke with him on the phone, during the sale process,and e Our salesman, DeMarcus Glover,provided us with excellent service from the very first time I spoke with him on the phone, during the sale process,and even after the sale. I was not expecting that level of salesman ownership of the customer even after the sale. When we need another vehicle, we will come back to DeMarcus. More

Wonderful experience! We came in with our small children to test drive a vehicle. We wanted to see how the room was when their car seats were in the back. JJ our salesman h We came in with our small children to test drive a vehicle. We wanted to see how the room was when their car seats were in the back. JJ our salesman had no issues with us doing this and was so patient even though it was 100 degrees outside! Once we agreed that we liked the car, I was honest and let them know exactly what we could do. They didn't mess around and within 10 minutes came back with exactly what I needed. No dishonesty and no last minute secrets. And BEST of all no haggling! This was by far the easiest vehicle purchase I have ever made, and that's saying something because we had our kids with us the whole time! I would definitely recommend them. More

Excellent experience!! I had a great experience from the moment I walked in and was greeted by Chris the service advisor. Promt, courteous people and a great deal compared t I had a great experience from the moment I walked in and was greeted by Chris the service advisor. Promt, courteous people and a great deal compared to other places I had checked out. I'll definitely bring my vehicle back and also recommend them to my family and friends. More

Great I had a great experience and would refer Keffer Mazda to others. Everyone was very helpful and patient and the car buying process easy and smooth for I had a great experience and would refer Keffer Mazda to others. Everyone was very helpful and patient and the car buying process easy and smooth for me. More

Excellent Experience! The entire car buying process was so easy with Carolyn! We never felt pressured. Carolyn was helpful and friendly. We would definitely recommend Keffe The entire car buying process was so easy with Carolyn! We never felt pressured. Carolyn was helpful and friendly. We would definitely recommend Keffer to anyone! More