Keffer Mazda

Great Customer Service Very good prompt response to any issues during purchase. Purchase took 2 weeks and DeMarcus and Reggie worked well with me. Also had a good experienc Very good prompt response to any issues during purchase. Purchase took 2 weeks and DeMarcus and Reggie worked well with me. Also had a good experience in Finance, she was friendly and thorough. More

Excellent Customer Service The employees with Keffer were honest and attentive. The process of buying my new car was very easy, Kenny went out of his way to help me find the car The employees with Keffer were honest and attentive. The process of buying my new car was very easy, Kenny went out of his way to help me find the car I wanted. I was never pressured to buy a car I didn't want and even when they found out I was using my bank as my lender, they didn't pressure me to finance with them - they were very respectful. Kenny took the time to show me all of the features of my new car and even helped me sync my phone and set up Favorites on my radio. I was very pleased and would recommend using this dealer for your new car purchasing! More

Easy transaction My husband & I went to Keffer Mazda to look into my options as a lease was nearing it's end. We were not thrilled with the experience we had at a dif My husband & I went to Keffer Mazda to look into my options as a lease was nearing it's end. We were not thrilled with the experience we had at a different Mazda dealership for that lease. We really felt like we were treated fairly & honestly by Donnie & the Keffer Mazda team. We originally didn't plan on making a purchase that evening but ended up with a new car! Love my new 2016 CX-5 & Donnie was right about the options I would love! More

Service Department Attempted to Take Advantage of Me I have an issue with a dash light coming on for my Mazda 3. I told the person when I made the appointment that I wanted no further inspection. I was I have an issue with a dash light coming on for my Mazda 3. I told the person when I made the appointment that I wanted no further inspection. I was called and told that they had located an issue with the motor mount which had nothing to do with the reason I brought in the car for service. The invoice indicated that I requested a tire inspection and a brake inspection. NOT TRUE. Since I could not trust them to follow simple instructions and not look for additional things wrong with my car, I decided to take the car elsewhere for service. I went to two other mechanics in town and both CONFIRMED that there was no issue with the motor mount. So, in addition to not following my instructions, they also attempted to sell me something that I did not need. I will never take a car to them again. More

One owners take We had a difficult time with a lemon law issue with a different brand and dealer. We came to Keffer very hesitant about ANY purchase of a new car. T We had a difficult time with a lemon law issue with a different brand and dealer. We came to Keffer very hesitant about ANY purchase of a new car. The team at Keffer was patient with my wife and I as we took several trips to the dealership to test drive and evaluate our options. Ultimately, we decided to go with Keffer Mazda because of the superior product and disposition of the sales staff. We were afforded every opportunity to ask questions and compare their dealership and product with their competition. The dealership is very transparent with everything they do, from the test drive all the way to financing. My rationale for the 4 stars of the quality of work stems from the car detail not being done to our liking. Upon purchase, there was still glue (from the new car wrapping) and water spots from the washing all over the car. We didn't bring it up as we were late for our anniversary dinner reservations but this is a small issue that is completely overshadowed by our otherwise amazing experience. We love our new 2016 Mazda CX-5 and look forward to being loyal Keffer Mazda customers moving forward! More

Great, easy,smooth experience! Had a hard time finding the Mazda3 that my son wanted in Atlanta. Searched the Charlotte area and found one at Keffer. The deal they gave us beat anyt Had a hard time finding the Mazda3 that my son wanted in Atlanta. Searched the Charlotte area and found one at Keffer. The deal they gave us beat anything in Atlanta so we went there! They made it well worth the trouble. #sonishappy!! More

Great Experience I went to Keffer Mazda to see a specific car that I'd seen online (2016 CX-5). I was greeted immediately by our dealer, John Jenkins. He pulled the I went to Keffer Mazda to see a specific car that I'd seen online (2016 CX-5). I was greeted immediately by our dealer, John Jenkins. He pulled the car I was interested in around so that I could see it in person. He was very knowledgable and friendly. I had already looked at the CX-5 at different dealerships so I already knew about some of the features but JJ filled in all of the gaps and told me a lot about the car that some of the other dealers had forgotten to mention. He even encouraged that I go for another test drive, which was great! When it came down to business JJ was not pushy AT ALL and didn't play any games like some dealers are notorious for. After a little bit of talking we came to a price that both of us were happy with! I left knowing that I got a great deal on my car and my experience with John at Keffer Mazda was by far the best car buying experience I've ever had. I would recommend Keffer Mazda and John Jenkins, in particular, to anyone! More

Wonderful experience Everyone at Keffer Mazda was helpful, friendly, and just all around great people to work with. Carolyn Buchner, my sales lady, was extremely helpful Everyone at Keffer Mazda was helpful, friendly, and just all around great people to work with. Carolyn Buchner, my sales lady, was extremely helpful and went out of her way to be sure the features I needed were on the car I chose. I would have to say this was the easiest car purchase I have ever made. More

An over-the-top, enjoyable experience. Fair pricing. Great cars. Friendly sales person (Mary Tweedlie) and Finance Manager (Marcus). Nothing to complain about, at all. Very easy transac Fair pricing. Great cars. Friendly sales person (Mary Tweedlie) and Finance Manager (Marcus). Nothing to complain about, at all. Very easy transaction. Never - from start to finish - did I feel uncomfortable, in dealing with this dealership! More

Purchased a 2011 Jeep Grand Cherokee Excellent relationship formed with Lewis. He was very friendly and very knowledgable. I also enjoyed working with Lowell & Marcus. All three repre Excellent relationship formed with Lewis. He was very friendly and very knowledgable. I also enjoyed working with Lowell & Marcus. All three represent Keffer very well and were easy to work with. The reason I gave 3 stars for Quality of work was because I was disappointed with the Xzilon Evo + product / application or maybe I didn't fully understand what it was that I was purchasing. I was under the impression that a clear coat was applied to the exterior and the interior was also treated in some way for protection. It isn't evident this happened. More