Keffer Mazda

Great Experience I went to Keffer Mazda to see a specific car that I'd seen online (2016 CX-5). I was greeted immediately by our dealer, John Jenkins. He pulled the I went to Keffer Mazda to see a specific car that I'd seen online (2016 CX-5). I was greeted immediately by our dealer, John Jenkins. He pulled the car I was interested in around so that I could see it in person. He was very knowledgable and friendly. I had already looked at the CX-5 at different dealerships so I already knew about some of the features but JJ filled in all of the gaps and told me a lot about the car that some of the other dealers had forgotten to mention. He even encouraged that I go for another test drive, which was great! When it came down to business JJ was not pushy AT ALL and didn't play any games like some dealers are notorious for. After a little bit of talking we came to a price that both of us were happy with! I left knowing that I got a great deal on my car and my experience with John at Keffer Mazda was by far the best car buying experience I've ever had. I would recommend Keffer Mazda and John Jenkins, in particular, to anyone! More

Wonderful experience Everyone at Keffer Mazda was helpful, friendly, and just all around great people to work with. Carolyn Buchner, my sales lady, was extremely helpful Everyone at Keffer Mazda was helpful, friendly, and just all around great people to work with. Carolyn Buchner, my sales lady, was extremely helpful and went out of her way to be sure the features I needed were on the car I chose. I would have to say this was the easiest car purchase I have ever made. More

An over-the-top, enjoyable experience. Fair pricing. Great cars. Friendly sales person (Mary Tweedlie) and Finance Manager (Marcus). Nothing to complain about, at all. Very easy transac Fair pricing. Great cars. Friendly sales person (Mary Tweedlie) and Finance Manager (Marcus). Nothing to complain about, at all. Very easy transaction. Never - from start to finish - did I feel uncomfortable, in dealing with this dealership! More

Purchased a 2011 Jeep Grand Cherokee Excellent relationship formed with Lewis. He was very friendly and very knowledgable. I also enjoyed working with Lowell & Marcus. All three repre Excellent relationship formed with Lewis. He was very friendly and very knowledgable. I also enjoyed working with Lowell & Marcus. All three represent Keffer very well and were easy to work with. The reason I gave 3 stars for Quality of work was because I was disappointed with the Xzilon Evo + product / application or maybe I didn't fully understand what it was that I was purchasing. I was under the impression that a clear coat was applied to the exterior and the interior was also treated in some way for protection. It isn't evident this happened. More

upfront pricing We were looking to buy a Mazda 3 hatchback I touring package and sent emails to many Mazda Dealers asking for a complete "out the door" price. Keffer We were looking to buy a Mazda 3 hatchback I touring package and sent emails to many Mazda Dealers asking for a complete "out the door" price. Keffer was the only Dealership that came through completely on that request. Carolyn Buchner was very nice and patient with all of our questions via email. I wish that all dealerships would take note of how Keffer Mazda deals with customers. We did not have time to play games about pricing and Carolyn was upfront and honest from the very beginning of our correspondence. How refreshing! More

Pleased with our car-buying experience My husband and I bought a used car from Keffer Mazda and were very pleased with the experience. Our salesman, John Jenkins, was patient in listening t My husband and I bought a used car from Keffer Mazda and were very pleased with the experience. Our salesman, John Jenkins, was patient in listening to our automotive needs and helping us find a solution that worked in terms of mileage, payment, and usage. The finance person, Taiwon, was also very helpful and courteous. The service manager took the time to talk to us about the car we were considering and tell us what he had done to the vehicle. It's too early to tell on their long-term customer service ethic, but so far, we are very pleased. More

Quality Service Staff I went in for a 20k service and the description of the work to be completed was thoroughly explained. The work was completed in a very timely manner w I went in for a 20k service and the description of the work to be completed was thoroughly explained. The work was completed in a very timely manner while waiting at the dealership. Chris has again exceeded my expectation with exceptional customer service. I hope the dealership is aware of his qualities and use him as an example for "getting it right". More

Best all-around service anywhere From the moment I walked into Keffer mazda's service center I was greeted by friendly staff who were more than welcoming. Unlike other service center From the moment I walked into Keffer mazda's service center I was greeted by friendly staff who were more than welcoming. Unlike other service centers, Keffer differed in several ways. Chris in no way made me feel rushed, taking both the time and effort to help me thoroughly and completely. I felt very comfortable leaving my car with the people at Mazda. Thank you! More

The best I have had I rarely write reviews and when I purchased my vehicle asked how I could review them without them pushing the review on me. That is how satisfied I wa I rarely write reviews and when I purchased my vehicle asked how I could review them without them pushing the review on me. That is how satisfied I was. This review is because I have had a really great experience with great staff. To me, car buying is relating to your sales person. If I walk in and can't relate to who I am working with I am bound to not trust them. Working with Keffer Mazda of Huntersville has really been great. I had a horrible experience with Lake Norman Dodge, Jeep, Ram and their approach and their "too good for you" attitudes. I had a lease under a Chrysler 200 and wanted a Jeep Cherokee due to being one month out from my lease end date. After my horrible experience I decided to research SUV s more and found Mazda highly rated on their CX-5. After a few friends said they have had a great experience with their Mazda I decided I would test drive. I have always been a Dodge, Jeep, Chrysler girl. Hated my Chevy Malibu. To my surprise the CX-5 drove super nice and I liked the features inside. I wanted the Touring model. Sean Daly the sales man I was working with understood from the moment I walked in I wanted an open and honest relationship. There was no pressure to buy. He answered all my questions with knowledge. I walked in with no intent to buy, just to test drive. During negotiations Sean knew what we wanted and advocated on our behalf. The negotiating process was actual very smooth and they printed out all types of numbers on a sheet to show down payments and monthly payments for the car. I felt that it was less about going back and forth and more of understanding % of the cars value. The general Manager Lowell actually came out to speak with us and then came back at my request one last time. He was informative and really backed up where he stood on pricing and why. To me that was so much more valuable and I felt he was honest during the whole process. To my surprise I ended up with my Mazda CX-5 Touring. No buyers remorse. Sean was even willing to help me out past his work hours and drive me up to the Chrysler dealership to drop off the 200. I appreciated all the excellent service I was given. Most dealerships don't understand the more open and honest a customer feels with you the more positive that customer views you. I have already told my coworkers about it this morning and will advocate for this dealership. I am happy I have someone I can go to and trust. I feel there is no wall when I go there. I can tell you they will be my families go to dealership in years to come. That is how you keep customers and word of mouth is the most important marketing. Thank you to the Keffer Mazda staff of Huntersville! More

Exelence experence Our salesman, DeMarcus Glover,provided us with excellent service from the very first time I spoke with him on the phone, during the sale process,and e Our salesman, DeMarcus Glover,provided us with excellent service from the very first time I spoke with him on the phone, during the sale process,and even after the sale. I was not expecting that level of salesman ownership of the customer even after the sale. When we need another vehicle, we will come back to DeMarcus. More