Keffer Mazda

Great car buying experience I have purchased many vehicles over the years and with any doubt the overall experience at Keffer Mazda was excellent. John Jenkins "JJ" was the cons I have purchased many vehicles over the years and with any doubt the overall experience at Keffer Mazda was excellent. John Jenkins "JJ" was the consumate professional. He was very patient, understanding and asked the right questions to determine our needs. His goal was to help us find the vehicle we wanted. JJ was very friendly and courteous and was not pushy and allowed us the time and space to ensure that we were satisfied. We found the vehicle we wanted and the price was great and we received a fair price for our trade. This was truly a great car buying experience and would highly recommend Keffer Mazda. More

Very good experience Kenny was a very knowledgeable salesman. He provided valuable information in a friendly manner, without the usual car salesman pushiness. All partie Kenny was a very knowledgeable salesman. He provided valuable information in a friendly manner, without the usual car salesman pushiness. All parties were friendly and helpful. More

Friendliest sales and finance personnel Purchasing a vehicle from this dealership was as painless as any I've ever experienced. Very friendly, helpful people, from sales to finance. Howeve Purchasing a vehicle from this dealership was as painless as any I've ever experienced. Very friendly, helpful people, from sales to finance. However, it did take 3 trips to their service dept. and 5 weeks to resolve an issue with the vehicle discovered the day after the sale. That was a bit inconvenient and disappointing. More

Donnie,Demarcus,&their team are terrific! Everyone from sales ,test drive ,finance to delivery we're great! Can't say enough about the no pressure buying and extra mile that everyone was willi Everyone from sales ,test drive ,finance to delivery we're great! Can't say enough about the no pressure buying and extra mile that everyone was willing to go. More

Great Customer Service Very good prompt response to any issues during purchase. Purchase took 2 weeks and DeMarcus and Reggie worked well with me. Also had a good experienc Very good prompt response to any issues during purchase. Purchase took 2 weeks and DeMarcus and Reggie worked well with me. Also had a good experience in Finance, she was friendly and thorough. More

Excellent Customer Service The employees with Keffer were honest and attentive. The process of buying my new car was very easy, Kenny went out of his way to help me find the car The employees with Keffer were honest and attentive. The process of buying my new car was very easy, Kenny went out of his way to help me find the car I wanted. I was never pressured to buy a car I didn't want and even when they found out I was using my bank as my lender, they didn't pressure me to finance with them - they were very respectful. Kenny took the time to show me all of the features of my new car and even helped me sync my phone and set up Favorites on my radio. I was very pleased and would recommend using this dealer for your new car purchasing! More

Easy transaction My husband & I went to Keffer Mazda to look into my options as a lease was nearing it's end. We were not thrilled with the experience we had at a dif My husband & I went to Keffer Mazda to look into my options as a lease was nearing it's end. We were not thrilled with the experience we had at a different Mazda dealership for that lease. We really felt like we were treated fairly & honestly by Donnie & the Keffer Mazda team. We originally didn't plan on making a purchase that evening but ended up with a new car! Love my new 2016 CX-5 & Donnie was right about the options I would love! More

Service Department Attempted to Take Advantage of Me I have an issue with a dash light coming on for my Mazda 3. I told the person when I made the appointment that I wanted no further inspection. I was I have an issue with a dash light coming on for my Mazda 3. I told the person when I made the appointment that I wanted no further inspection. I was called and told that they had located an issue with the motor mount which had nothing to do with the reason I brought in the car for service. The invoice indicated that I requested a tire inspection and a brake inspection. NOT TRUE. Since I could not trust them to follow simple instructions and not look for additional things wrong with my car, I decided to take the car elsewhere for service. I went to two other mechanics in town and both CONFIRMED that there was no issue with the motor mount. So, in addition to not following my instructions, they also attempted to sell me something that I did not need. I will never take a car to them again. More

One owners take We had a difficult time with a lemon law issue with a different brand and dealer. We came to Keffer very hesitant about ANY purchase of a new car. T We had a difficult time with a lemon law issue with a different brand and dealer. We came to Keffer very hesitant about ANY purchase of a new car. The team at Keffer was patient with my wife and I as we took several trips to the dealership to test drive and evaluate our options. Ultimately, we decided to go with Keffer Mazda because of the superior product and disposition of the sales staff. We were afforded every opportunity to ask questions and compare their dealership and product with their competition. The dealership is very transparent with everything they do, from the test drive all the way to financing. My rationale for the 4 stars of the quality of work stems from the car detail not being done to our liking. Upon purchase, there was still glue (from the new car wrapping) and water spots from the washing all over the car. We didn't bring it up as we were late for our anniversary dinner reservations but this is a small issue that is completely overshadowed by our otherwise amazing experience. We love our new 2016 Mazda CX-5 and look forward to being loyal Keffer Mazda customers moving forward! More

Great, easy,smooth experience! Had a hard time finding the Mazda3 that my son wanted in Atlanta. Searched the Charlotte area and found one at Keffer. The deal they gave us beat anyt Had a hard time finding the Mazda3 that my son wanted in Atlanta. Searched the Charlotte area and found one at Keffer. The deal they gave us beat anything in Atlanta so we went there! They made it well worth the trouble. #sonishappy!! More