Keffer Mazda

Great customer service Everyone was very helpful and a pleasure to work with. I would definitely recommend the dealership as well as our salesman Rodney Roseboro. Again, i Everyone was very helpful and a pleasure to work with. I would definitely recommend the dealership as well as our salesman Rodney Roseboro. Again, it was a pleasure. More

Wonderful Buying Experience My wife and I were in the market for a new car, so after reading the reviews on Mazda, we decided to go to Keffer Mazda. We were first interested in t My wife and I were in the market for a new car, so after reading the reviews on Mazda, we decided to go to Keffer Mazda. We were first interested in the CX-5 and we stopped in late on a Saturday. Our salesperson Rodney, was just great. I literally gbreak out in a rash when I have to shop fir a car, and the biggest reason for this is the pushy sales personnel. We asked a few questions of Rodney, and he quickly and efficiently got us the info we needed. I thought the Mazda 6 might be a better fit for us and we asked Rodney about it. Again, without being pushy or trying to upsell us, he got us all the info we needed. The following Saturday we made our final decision and drove out with a beautiful Mazda 6. Through the whole process Rodney handled everything professionally and courteously. We couldn't have asked for a more enjoyable experience and I never once broke out in a rash. Kudos to Rodney and the rest of the team at Keffer Mazda!!! More

Turnaround I didn't have the most pleasant experience with a gentleman at the Service Desk on Wednesday November 18. Apparently, the service area is closed for n I didn't have the most pleasant experience with a gentleman at the Service Desk on Wednesday November 18. Apparently, the service area is closed for new car service at 5 even though the the shop is open until 6. The news was not delivered well with the solution being for me to call the shop ahead of time. Though I understood what this gentleman was going for in terms of arriving to a solution, his delivery was not apologetic or caring. I drove 50 minutes to come to the shop and though I arrived at 5:10- I thought he did not appreciate my effort in trying to establish a good relationship as a customer. I decided to come back on Saturday and give the location a second chance. I spoke with the general manager Chris Wilkie about the experience and he gave a great response, I felt heard and actually became excited about some of the new expansion projects Keffer Mazda is undergoing. I also let him know Chris Brannon was a great example of how to offer customer service. I remember him from the last visit I had over a year ago. He is consistent in his service and honest yet personable in his communication. As a person who doesn't know much about cars, I need a great professional relationship established at the beginning to be a loyal, trusting customer. Kudos for turning a negative into a very positive experience. More

Excellent experience We had a wonderful buying experience. From the salesman's knowledge of the car to the honest price negotiation it was by far the best car buying expe We had a wonderful buying experience. From the salesman's knowledge of the car to the honest price negotiation it was by far the best car buying experience we have ever had. No games, gimmicks or pressure. We were treated with courtesy and kindness and leased a CX-9. Would not hesitate to recommend them! More

Great Experience I searched for weeks online for a "new" used car before setting up test drives at a couple dealerships. I ended up purchasing a 2015 Infiniti QX60 fr I searched for weeks online for a "new" used car before setting up test drives at a couple dealerships. I ended up purchasing a 2015 Infiniti QX60 from Keffer Mazda and could not have been more happy with the experience. Compared to the other car dealerships I visited, Keffer provided a friendly, no-pressure atmosphere that went above and beyond my expectations. Carolyn is the best and most friendly sales consultant I've ever worked with. She went over the vehicle features in a timely no-rush fashion and made the car buying process incredibly easy. The finance director Taiwon was also was very helpful and made every step seem effortless. Great experience overall. Would definitely go back again for another vehicle purchase. More

Quick friendly and to the point There was no pressure to buy, let me look around test drive without any pressure to buy. The pace was clean coffee was good to, note they went out the There was no pressure to buy, let me look around test drive without any pressure to buy. The pace was clean coffee was good to, note they went out there way to make sure I got what I wanted and the price I wanted to spend. More

Excellent service. What a fantastic experience Not a long wait to be approved and no salesmen lines. Up front, honest, and to the point. Best car buying experience ever. What a fantastic experience Not a long wait to be approved and no salesmen lines. Up front, honest, and to the point. Best car buying experience ever. More

Great group up there The team did a great job helping me get into the vehicle I was looking at....unlike an unnamed place off of Indy. Blvd. that lost my business due to The team did a great job helping me get into the vehicle I was looking at....unlike an unnamed place off of Indy. Blvd. that lost my business due to being unprofessional. Thanks for all of the help and I look forward to possibly buying my next vehicle from you soon. More

Made us feel very comfortable The salesman was not pushy. He made us feel very comfortable and made the process very easy. He explained everything to us. I have never had this k The salesman was not pushy. He made us feel very comfortable and made the process very easy. He explained everything to us. I have never had this kind of experience at a car dealership before! More

New lease We stopped in to find out options regarding our lease ending soon, and walked out with a new lease. Yuri and the manager were informative and patient. We stopped in to find out options regarding our lease ending soon, and walked out with a new lease. Yuri and the manager were informative and patient. They definitely give a sales pitch, but also listen to what you need and listened. Overall, good experience. More