Keffer Mazda

Very Satisfied In today’s market, it is hard to gage a good dealership from an average dealership. Anyone can smile and offer you a coffee, that is not the difficult In today’s market, it is hard to gage a good dealership from an average dealership. Anyone can smile and offer you a coffee, that is not the difficult part. The difficult part is setting the customer at ease and listening to them and their requests. The people at Keffer genuinely listen and offer the best solution they have, all the while explaining the advantages of their products without bashing the competitors. We dealt with three different people at Keffer and they all were outstanding. A big thanks to the entire Keffer team! More

Good folks I've bought two new cars from Keffer and the experience has been pleasant both times. Deals have been fair, and the personnel are friendly and respon I've bought two new cars from Keffer and the experience has been pleasant both times. Deals have been fair, and the personnel are friendly and responsive to work with. Definitely would recommend, partially because of the dealership and partially because of the excellent Mazda cars. Things should be even better when they move into their new and bigger facility in a few months. More

Very Happy Very happy and satisfied with the service I received from Chris. He went above and beyond with customer service, politeness and respect. He helped sof Very happy and satisfied with the service I received from Chris. He went above and beyond with customer service, politeness and respect. He helped soften the blow of an expensive repair. More

Vehicle repair First time using the service department. The problem with my car was repaired. The attitude and communication with employees was excellent. I am very First time using the service department. The problem with my car was repaired. The attitude and communication with employees was excellent. I am very satisfied. More

Easy experience As a first time car buyer this was the most painless and comforting experience I think I could've had. They were polite and did everything they could As a first time car buyer this was the most painless and comforting experience I think I could've had. They were polite and did everything they could to get my payment where I wanted it. More

Daughters first car We were looking for several months for a Mazda 3 black on black hatch for our teenage daughter. We had visited Keffer several times and my wife and I We were looking for several months for a Mazda 3 black on black hatch for our teenage daughter. We had visited Keffer several times and my wife and I returned to look at a used Hyundai Elantra that was on their lot. When walking on to the lot we noticed a new arrival - black on black 2012 Mazda 3 hatch. We drove it, loved it and decided to do a deal. While we did not get to the exact price we were hoping in the end it felt fair. But here is where Keffer really came through. The was our daughters fist car and we wanted to surprise her. Carolyn and Zac were all in to help. So they willingly pulled the feature car out of the dealership, puller her car in and out en went beyond by tapping into a neighboring dealer for a big red bow to put in it. We arranged a time with them and showed up with our daughter to look at the Elantra. It was cold that day so Carolyn suggested we go inside to get the key and take care of the license, etc. when we entered the dealer, there it was....her car she had always wanted. My wife asked " when did this come in?" And Carolyn responded that it had just come I. And sold already. Of course my daughter was completely bummed but not surprised, Then Zac came out and introduced himself and confirmed that indeed it was sold, then asked my daughters name of which then he looked at the paperwork and said, " wait, this is your car" and handed her the keys. She was dumb founded and so excited, so we want to extend a social thanks to Keffer and especially Carolyn and Zac for making this a special day for our daughter. Making special moments like this for a business like yours can create strong bonds between customers and your business. We've told this story to many and all are amazed that the dealer went through this effort, working in Customer Experience Design professionally, it is about how we do our business that creates long standing relAtionships over time where in the future your customer will only think about you when it comes to purchasing another vehicle. We want to sincerely thank you! Kurt and Liz Jansen And Elise of course More

Excellent sales experience Excellent sales. All my questions were answered. There was no pressure, no switching to a car just because it was on the lot. Everything was explai Excellent sales. All my questions were answered. There was no pressure, no switching to a car just because it was on the lot. Everything was explained in the buying process, all the fees, taxes and so on. Basically, very painless. More

wonderful service , fast on time and done right, thanks great employe. Chris has done all to satisfy my needs, professional and a great communicator, thanks for your help, i will tell my friends to see yo great employe. Chris has done all to satisfy my needs, professional and a great communicator, thanks for your help, i will tell my friends to see you for any mazda services they need More

First Time Car Buyer Expecting More of a Hassle First time car buyer who did their research and came in and knew what I was looking for. Mary Tweedle was ready and waiting to answer all of my questi First time car buyer who did their research and came in and knew what I was looking for. Mary Tweedle was ready and waiting to answer all of my questions. She talked to me and made sure I didn't feel like they were trying to shove the car down my throat. Let me look at my own pace, test drive as long and as far as I wanted. When it was time to discuss price they didn't try and push any special adds or dealer garbage on me. They were firm and transparent on the price and were willing to work with me until we could find a price that worked for everyone. Zac and Jay were excellent at both helping me find a price I could afford and slowly going through the paperwork so I could read everything and ensure I was getting what they said I was getting (I was). This was a great first car buying experience and I would recommend Keffer to anyone interested in buying a new or used Mazda. More

Straight Forward Straight forward, did everything they said they would. Easy and open to work with seemed fair and honest. Everyone actually cared about satisfying the Straight forward, did everything they said they would. Easy and open to work with seemed fair and honest. Everyone actually cared about satisfying the customer. More