Keffer Mazda

Yuri is the best! After a horrible experience at another local dealer, Yuri and the team at Keffer really went over an above to get me into the car I wanted for a great After a horrible experience at another local dealer, Yuri and the team at Keffer really went over an above to get me into the car I wanted for a great price. There was no pressure, everything was up front. When it came down to the paperwork phase, the financial officer turned his screen to show me where all the costs were tied up. None of this writing a number on a sheet of paper and scurrying away to "talk to the manager." They made sure I was happy with the deal, the car, and the experience. I wish I had gone there first - it would have made for a much less stressful week. More

Super easy process! Great overall buying experience! I knew exactly what I wanted and they got the exact car the next day. Negotiated a competitive price on the car I wan Great overall buying experience! I knew exactly what I wanted and they got the exact car the next day. Negotiated a competitive price on the car I wanted. I was given a fair price for my trade in. Got approved for the .09% interest rate which was great; They also worked with me on the price of accessories I needed. Props to Chad (sales) for making the sales process painless, thanks to Zac (sales manager) for getting the exact car I wanted in a timely fashion; And a big thanks to Donnell in service who stayed late to help me affix my car rack on the roof. Cheers! More

Seamless Deal! I recently had a horrible experience with a dealership and drove over to Keffer Mazda to look at an SUV I saw online . I was greeted right away by Rod I recently had a horrible experience with a dealership and drove over to Keffer Mazda to look at an SUV I saw online . I was greeted right away by Rodney whom took interest in what I was looking for in a car. We test drove the car, he understood my hesitancy in proceeding because of my recent bad experience . They took a deposit and held the car for me as I waited for a refund from previous dealer. The overall process was pleasure able and seamless!!! More

The Keffer Experience Every aspect of my dealing with Keffer Mazda thus far has been smooth and professional. So far I dealt with three employees, and the experience has go Every aspect of my dealing with Keffer Mazda thus far has been smooth and professional. So far I dealt with three employees, and the experience has gone well. More

Very friendly and helpful I came to the dealership off a suggestion from my dad, looking for my first car to buy from a dealer. When I got there, I was promptly greeted by Mary I came to the dealership off a suggestion from my dad, looking for my first car to buy from a dealer. When I got there, I was promptly greeted by Mary. She let me into the car, a 2012 Kia Forte, and showed me all the features. We went for a test drive and she told me what she knew about the car (a lot). I also learned that it was a very fair price. We went back inside so I could fill out the paperwork. Once I had the basics filled out, she handed me over to an equally friendly JJ. He helped me through the finances, being polite and understanding, while also explaining anything I didn't understand. They have great people and great service. I would definitely recommend them. More

Dissatisfied customer suv did not have top engine cover when offered for sale. Did ship dirty one, had 4 mats in rear, 3 fit, 1 for another vehicle. Would not make it good suv did not have top engine cover when offered for sale. Did ship dirty one, had 4 mats in rear, 3 fit, 1 for another vehicle. Would not make it good due to used vehicle, I had to order a whole set to get the one I needed. Beware make sure you have the right mats before purchase. Also did not send bolts to install top engine cover More

Both good and bad points First, the good. My salesperson Yuri Carvalho was extremely nice and informative. He was very detailed in showing me the car and always responded to First, the good. My salesperson Yuri Carvalho was extremely nice and informative. He was very detailed in showing me the car and always responded to emails very quickly. He was also helpful in the price negotiation. My entire interaction with Yuri was positive. I now own a Mazda3 and so far I really like it. After the car was finally given to me, John Jenkins was the one to walk me through all the features and got everything set up with the Bluetooth and my phone sync. I was very pleased with the delivery and hand off and my interaction with John. Now the bad. The car, with the specifics I wanted, was not on the lot. In negotiations I was told they could secure the vehicle and have it to me in 24-48 hours. That night I signed the purchase agreement and was given the detailed information on the car, including the VIN number. The following day they tried to get me to take a different car with more mileage. I refused. Then they said they could get a newer car, but it would take longer. I could get no clear explanation why they suddenly didn't want to give me the car they promised. I had secured financing prior to visiting dealerships. While I was there they convinced me to let them run my credit (only once or twice max) but only with somewhere that they may could get me a better interest rate. I had 8 hits on my credit. Not to all reports, but several places hit all 3 reports. They admitted to running it through 4 places. I was later told that they didn't have lenders who could beat the rate. They WHY run it? Three days after my original signing, when my bank still hadn't received the buyers agreement, I found out that they still had not secured the vehicle. It took four days and multiple emails and phone calls to get the vehicle I was promised. This was far from a pleasant or relaxed experience. It is doubtful I would purchase again from this dealership. My future dealings with the service department will make the final decision. More

Pleasant experience Top notch car purchase experience. Worked the pricing out through text and emails. At the dealership everything was just as promised with no suprises! Top notch car purchase experience. Worked the pricing out through text and emails. At the dealership everything was just as promised with no suprises! Thanks to Shawn, Kenneth and Tony. More

Recall work Chris Brannon helped me out and had me in and out in less than an hour. They explained what was going to happen and if you were there longer than expe Chris Brannon helped me out and had me in and out in less than an hour. They explained what was going to happen and if you were there longer than expected they gave you reasons why they were behind and explained in detail. More

Great Experience Everyone at this dealership has been so nice and helpful. From the car buying process to getting our vehicle serviced, we have been impressed with eve Everyone at this dealership has been so nice and helpful. From the car buying process to getting our vehicle serviced, we have been impressed with every visit. We would recommend everyone one to come here! More