Keffer Mazda

Excrutiating Experience, Good Ending Let me start by saying that this is the sixth car we've purchased with Keffer Automotive Group. They have always done right by us. We started out look Let me start by saying that this is the sixth car we've purchased with Keffer Automotive Group. They have always done right by us. We started out looking at a truck at Keffer Mazda. We had the pleasure of working with an awesome salesman, Chad Cowans who was very courteous, knowledgeable, and all around great to work with. We liked the truck, but were waiting to see another truck later at a different Keffer dealership. We had other errands to run before we were going to make it back to the other Keffer dealership to see the other truck. To save us time and hassle, Chad offered to go pick this truck up in Matthews and bring it back to Huntersville to make it more convenient for us to take a test drive. I thought that was awesome! I would have never thought of that. Once we made it back, we took the test drive and LOVED the truck. This was definitely the one! The other dealership was calling and hounding Chad that they had a buyer and that they were coming to pick up the truck. They were told that we were purchasing the truck. Sorry, first come, first serve....right? Dealership politics meant we couldn't buy the truck then and there because technically it was owned by Keffer Hyundai in Matthews. Chad and Elite Trice (Sales Manager) worked out a verbal agreement with Keffer Hyundai to return the truck (they sent a driver to retrieve it) and make a dealer trade the next day so we could purchase the truck. We were assured that since we left a deposit on the truck that it was ours. No problem, right??? WRONG! Chad had the unfortunate task of calling us the next morning to let us know that Keffer Hyundai had sold the truck out from under us. WHAT??? Have they NO INTEGRITY whatsoever? We immediately returned to Keffer Mazda where Chad and Elite were BEYOND apologetic for the dirty work of their sister store. This is by far the worst thing that has ever happened to us while buying a car. As bad as it was, Chad and Elite went above and beyond to make it right. They worked us the best possible deal on a different truck. It's still a great truck, not our original choice, but still great AND we got a great deal in the end. I am huge on customer service, and this experience showed me the good and the bad. The bad on the part of Keffer Hyundai. What they did was not only dirty but just plain BAD business! They are the kind of people that give car salesmen a bad name. Needless to say, I will never do business of any kind with Keffer Hyundai in Matthews. Now the good...Chad stuck with us through the whole process (two LONG days in the dealership), even losing opportunities with other customers to see us through until the end. Elite was able to work us the best deal possible, which in the end we were happy with (not elated, but happy). Both guys went above and beyond when it came to customer service, always with a smile and a nice hand shake. I would recommend Keffer Mazda to any of my friends and family. Working with Chad and Elite was truly a pleasure. Last but not least, Randy in finance was awesome too! More

Perfect Buying Experience! You quote I give kind of deal, very satisfied with my Mazda6 i Touring purchase. Yuri was really friendly throughout the process. It was no trouble wh You quote I give kind of deal, very satisfied with my Mazda6 i Touring purchase. Yuri was really friendly throughout the process. It was no trouble what so ever. Would recommend 100% More

Used vehicle purchase Rodney Roseboro, our salesman was a pleasure to work with. Communication during negotiations was always prompt and courteous. There was much haggling, Rodney Roseboro, our salesman was a pleasure to work with. Communication during negotiations was always prompt and courteous. There was much haggling, since the car was priced at dealer retail, yet hadn't moved for many weeks. A manager got involved, and he could win an Oscar for his performance of outrage at our 1st offer. He made statements in support of his price that were transparently illogical to this well-informed customer. However, in the end, both dealer and customer happy. The title/finance guy was extremely efficient with the paperwork. Through the entire paper-pushing process, he gave us an amazing pitch to award the dealership a "5-star rating". A well-rehearsed performance to behold. He promised a full gas tank and a well-detailed car which weren't delivered, . The car had about 1/4 tank at delivery, but we were too weary of the "push-pull" of this exhausting process to nitpick about that. The car was indeed, very clean, but not detailed. The rear passenger storage compartments were full of loose dirt. Both conditions we could live with, had they not been promised. But for those three let-downs beginning with the manager, 5-stars would be awarded. Alas, 4 is the best we can justify. Don't hesitate to work with Rodney; He's a nice guy and a very hard worker. Just do your homework and be prepared to defend your offer to "the manager". More

Outstanding Customer Service Experience We have been considering the purchase of a new Miata for several months, and Sales Consultant Mary Tweedlie has been a pleasure to work with. We had t We have been considering the purchase of a new Miata for several months, and Sales Consultant Mary Tweedlie has been a pleasure to work with. We had two other cars so we were in no hurry, and Mary was very patient, knowledgeable and diligent in her follow up. I finally purchased our 2016 Miata from Mary this week, and it was the best new car purchase experience I have ever had. The new Miata is outstanding. More

Donnie Grant Excellent salesman. Very knowledgeable, quick understanding of what I was looking for, no pressure, fast agreement on price and trade in. Overall ve Excellent salesman. Very knowledgeable, quick understanding of what I was looking for, no pressure, fast agreement on price and trade in. Overall very efficient. If your service department is half as good as he is, I'll be very happy. Will look to make referrals to him. Have owned Keffer Volkswagons for over 10 Years. Had a Mazda 30 years ago. With your new dealership decided to go back. Pleased with the CX-3. More

Most dealers know their cars, Kenny knows his buyers. It was my first brand new car & like anyone else, all the research on brands and types surely confused me. Through the process of test driving all the It was my first brand new car & like anyone else, all the research on brands and types surely confused me. Through the process of test driving all the vehicles i was being sold on all the good and useless features the cars came with etc. However, as an experienced driver i was looking for a great drivers experience and not a dashboard full of pointless LED back-lit buttons. Day 1: 30 minutes, Kenny shows me how cool Mazda is and the test drive. Day 2: 15 minutes, I tell them that my financing got through and showed the check via email and got my car home. Day 3: Gave the check, got my duplicate key and wrote this review. My APR was a little high and even after we had a done deal, when i mentioned that part, Kenny was kind enough to make a considerable difference on the total value. No negotiation. I said so about my APR and he gave me a reasonable number immediately. ** no desperate follow ups, No selling me on BS upgrades(everyone knows a pair of floor mats do not equate to an extra $500 ;)). He let me drive, decide and pay. As simple as that.** I am not going to say i recommend kenny because if you are reading this, you should know by now that he's the go-to guy at Keffer Mazda. More

Quick, Comfortable, Fair Stopped in to "test drive" a new mx-5. Was quickly helped, given a tour of the new facility, and appointed to a helpful friendly associate to start t Stopped in to "test drive" a new mx-5. Was quickly helped, given a tour of the new facility, and appointed to a helpful friendly associate to start the process. Came in the next morning and purchased the car! Mary was lovely to deal with and knowledgable. Elite gave us the deal we wanted, or at least thought was fair. We got almost what we wanted for our trade, and got a little more off of the new car price than we asked for. All in all a great experience. More

Phenomenal Experience Over the many years I've been to a million service departments. Ups and downs, knowledgeable people to first day employees. I recently relocated to Hu Over the many years I've been to a million service departments. Ups and downs, knowledgeable people to first day employees. I recently relocated to Huntersville and needed to service my car. I called my new local Mazda service department and spoke with Chris, a service advisor. He seemed both knowledgeable and pleasant. He set up my next service appointment at the day and time I requested. I brought my car in for its general service and again spoke to Chris who I had made the appointment with. To my surprise he was even more knowledgeable and respectful than I had first thought over the phone (you know how some advisors can be!). He told me one hour and it was done in 45 minutes. Because of Chris's knowledge and honesty I will only come to Keffer Mazda to get service done. On top of that, again because of a Chris I will be purchasing a new car soon and for sure it will be at Keffer Mazda. Great job Chris! Thanks again! More

You can count on what they tell you! Brought car in for service at appointed time. Chris estimated my wait time and they immediately took the car to service it. They brought it back at th Brought car in for service at appointed time. Chris estimated my wait time and they immediately took the car to service it. They brought it back at the appointed time in a spotless condition. While waiting, I was shown a new car by Yuri who was as courteous as a man can be! More

Happy a friend referred me to this dealership After 5 months of looking at cars & talking with various sales agents I was very relieved to work with Kenny. I wasn't quite sure what I wanted & he p After 5 months of looking at cars & talking with various sales agents I was very relieved to work with Kenny. I wasn't quite sure what I wanted & he patiently helped me narrow my focus. He took the time to figure out what was important to me & what wasn't. I appreciated Kenny's honesty & willingness to explain various options. Spent a few hours at the dealership & appreciated the advice of Dylan & Carol as well. I had a ton of questions & everyone was extremely polite & helpful. Kenny explained the entire leasing process as well as the features of my new Mazda in a way that made me very confident about my decision. I look forward to passing Kenny's information onto others so they can have as good of a buying experience as I did. Thank you! More