Keffer Mazda

Good experience Tyler worked with us to find the car we wanted and Jeremy worked with us to get an acceptable price. All in all, a good experience. Our only complaint Tyler worked with us to find the car we wanted and Jeremy worked with us to get an acceptable price. All in all, a good experience. Our only complaint was that their website said they opened at 8, but that was just for service, nnot for sales. More

Changed from a 1 star to a 5 star review I recently had my vehicle serviced at Keffer Mazda because there were some issues with my car. In short, I received a phone call stating there were go I recently had my vehicle serviced at Keffer Mazda because there were some issues with my car. In short, I received a phone call stating there were going to be 4 repairs to my vehicle which I approved. When I returned to the service department to pick up and pay for my repairs, they had added on repairs which I never approved. The service consultant went over the 9 jobs by quickly flipping the pages until the last page with the grand total. Granted these repairs were probably for the better, I just didn't know about them until I returned home and looked at my statement the next day. So the following day after service I sent a email concerning my problems with the lack of communication in an after service review email I received. The first thing the following morning a man by the name of Chris Brannon emailed and called me concerning my review. I told him I was just upset that they tech who called me hadn't stated that a few of the repairs on my bill were going to occur. I just wanted to inform him that I thought they could have at least told me. He said he understood and that he agreed that the tech should have told me. Like I said before, my car likely needed the repairs so I was okay they were still completed. But he went above and beyond. In the end of our conversation, he offered to buy back the repairs that they had completed on my vehicle which I didn't expect at all. This changed my view of this dealership. Originally, I thought they were out there just trying to scam people with petty repairs so they could make extra profit. Now I see that it was likely just a communication issue and that they do want every customer to leave happy. I appreciate what they did for me today and will likely be returning for future service. More

What a pleasure Found a truck on Auto Trader that I was very interested in and emailed the dealer. Kenneth called and left a message and was very courteous but did no Found a truck on Auto Trader that I was very interested in and emailed the dealer. Kenneth called and left a message and was very courteous but did not pressure me to come out, I showed up and had a chance to look at the truck by myself and found the truck better than advertised. When I walked to the showroom I was met Yuri and introduced to Kenny, Yuri made us feel right at home and quickly had the truck ready for a test drive. After the test drive it was time for the "dreaded" negotiation. To our surprise the "dreaded" negotiation was the BEST car buying experience I have ever had. I was given a very generous trade-in for my vehicle and basically their first offer was what I hoping to eventually get to. Needless to say I signed the deal. When it is time for another car my first stop will be at Keffer! Thanks so much for a easy, no pressure buying experience More

Worth a 100 Mile drive Kenny Robinson made buying our vehicle a great experience. Kenny's professionalism and honesty more than made up for a bad experience from a "differe Kenny Robinson made buying our vehicle a great experience. Kenny's professionalism and honesty more than made up for a bad experience from a "different" dealer. Purchase our New CX-5 through the Costco program and Kenny was awesome. More

Great experience! I had a great experience at Keffer Mazda! They did great making sure that I got great service and a good deal! I would definitely recommend this deale I had a great experience at Keffer Mazda! They did great making sure that I got great service and a good deal! I would definitely recommend this dealer to a friend! Kenny was great! More

Awesome My daughter salesperson was Chadwick Cowans and our experience at the dealership from the moment we walked in was nothing we had ever encountered at a My daughter salesperson was Chadwick Cowans and our experience at the dealership from the moment we walked in was nothing we had ever encountered at a dealership. We were treated like family and immediately felt at ease. As a parent I saw that she was in great hands even with the general manager Elite Trice. There was another person that was helping her too(I believe his name is Kenny), unfortunately, I can't remember his name, he was her initial contact person who introduced us to Chad. Even the initial contact was awesome. What a great team! Keffer Mazda of Huntersville, NC will have us as a customer for life. I will be spreading the word about our experience. Thank you guys and much love. More

Positive experience, warm people who were easy to work with. My husband and I recently went to Keffer Mazda to buy a used Mazda3 for our son. We had a very positive experience at the dealership. The staff stay My husband and I recently went to Keffer Mazda to buy a used Mazda3 for our son. We had a very positive experience at the dealership. The staff stayed late after closing hours to finish our paperwork which allowed us to talk the car home that night. Our salesperson, Kenny Robinson, was warm and easy to work with. We were treated well and felt we got a fair deal on the car. More

Excellent experience, great purchase. We had Yuri Carvalho as our sales consultant. He was excepllent to work with, very patient as we tried multiple cars and SUVs, bit new and use. He and We had Yuri Carvalho as our sales consultant. He was excepllent to work with, very patient as we tried multiple cars and SUVs, bit new and use. He and John Jenkins did a great job of listening to what we liked and didn't like about each model and in the long run, matched us up with the perfect vehicle for us. I couldn't be happier with the service my wife and I received here. More

Classy, professional, patient - best car purchase experience I am a "car guy" and have purchased a number of older collectible automobiles. My experience with Chad and Elite is one of the best I have had bar no I am a "car guy" and have purchased a number of older collectible automobiles. My experience with Chad and Elite is one of the best I have had bar none. Both are true professionals and treated me without the utmost respect throughout the entire purchase experience. My purchase was a long distance transaction as I live in the West. This purchase was a low mile German car twelve years in age. Chad and Elite helped me verify the history of the car and drove it over to the local marque dealership for an inspection and subsequent repair after I purchased the car. They coordinated pickup with my transporter. I was very pleased upon arrival. The physical description of the car was exactly as described - non-smoking interior, no dings or dents, smooth driving, quiet engine. The final price was extremely fair and the purchase price negotiation was a smooth and without drama. They even threw in a 90 day warranty. I have had a number of less than desirable experiences trying to find a particular automobile, but these gentlemen have restored my faith in old fashioned honest dealing rarely seen anymore. This requires conscious effort and patience to deal with the specific issues and concerns that customers have. They did everything they said that they were going to do throughout the process. You can trust these gentlemen. Thank you, Chad and Elite!!! More

Excellent service I was looking for a car that had low miles and was built to last. From the minute we walked in we felt very welcomed and were introduced to Kenny. He I was looking for a car that had low miles and was built to last. From the minute we walked in we felt very welcomed and were introduced to Kenny. He was extremely helpful in the process of test driving and purchasing my Pontiac. He stayed past 5 without rushing us or pushing that we should come back another day. Overall very pleased with him and Keffer Mazda. Thanks again Kenny! More