Keffer Mazda

Bad business, lots of lies Had really bad experience with this dealership. They sold me Xilon protection, and said I can get it done at any dealership, which was not true, and a Had really bad experience with this dealership. They sold me Xilon protection, and said I can get it done at any dealership, which was not true, and after sending me through various dealerships in my town, even lying about appointments set!!! it took over a month of constant calling and frustration to get a refund. They also added Mazda maintenance plan without presenting it as an option, and asured me that it would work at any Mazda dealership. Which was a lie too. Very disappointed, and do not recommend them. Not good business practices. Yuri Carvalho was good sales man, but when problems came up, he did not have any knowledge, and relied on management, who just lied in anything they said More

Excellent to do business with! Our positive experience with the dealership started with our sales representative Scott Jarvis. Scott was extremely knowledgeable of the product and c Our positive experience with the dealership started with our sales representative Scott Jarvis. Scott was extremely knowledgeable of the product and conducted a pressure free sale. We had a couple of follow up items on the dealer preparation and the service department did a wonderful job delivering everything that was promised. This is a dealership I would highly recommend if you are looking for a Mazda and want to buy it from a company who cares about their customers and goes above and beyond. More

Above ALL my expectations My beloved 2008 Honda Accord was totalled in a rear-end collision that was not my fault. I was devastated as well as broke since I had just paid my s My beloved 2008 Honda Accord was totalled in a rear-end collision that was not my fault. I was devastated as well as broke since I had just paid my son's fall college tuition. Keffer had a 2014 Honda Accord with low mileage that I was interested in, but I was dealing with insurance settlements and money issues. Chad Cowans was blessing to me. We live outside Mint Hill in Union county and his dealership is a good 45 minutes on the otherside of town, but he brought the car to our home so we could test drive it and talk about our options. He was patient, kind, but also honest with what he could and could not do. He always promised his best and delivered on it. I am grateful for the expierence because I have never had a great car buying expierence before. Chad Cowans will change your mind about car salesmen. At least he did for me. More

Very good experience Thank you to Paul Fratazzi who helped me buy a used Ford Ranger truck. He was very friendly, professional and knowledgable. The dealership is beautif Thank you to Paul Fratazzi who helped me buy a used Ford Ranger truck. He was very friendly, professional and knowledgable. The dealership is beautiful - very clean and well organized. I would recommend this dealership and Paul to a friend. More

Above What Was Expected. We had narrowed down our choices to two vehicles and decided to work with a dealership that was an authorized dealer through the Costco Auto Buying Pr We had narrowed down our choices to two vehicles and decided to work with a dealership that was an authorized dealer through the Costco Auto Buying Program. Keffer Mazda is three hours away from where we are located but because we already knew we were interested in the Mazda CX-5, we were given the contact information for Chad Cowans. He contacted me shortly after the inquiry came across his desk and his first question was "how can we make this a hassle-free experience for you?" We worked out all the details through phone conversations and email exchanges. We never met Chad in person but based on our exchanges over the phone and email, I felt more comfortable working with him and the folks at Keffer versus or local Mazda dealership. We had a little snag with getting all the paperwork finalized, but Chad was patient and had the car to us on the Saturday of Memorial Day weekend. Very pleased and happy with the service we received. More

Leased a CX 5 Easily the best car experience I've ever had. I've been looking for a Mazda for several months, but always felt like the sales person was sketchy and Easily the best car experience I've ever had. I've been looking for a Mazda for several months, but always felt like the sales person was sketchy and untrustworthy. That was not the case at Keffer. Sara was helpful, intelligent, and so personable. She answered all of my questions and worked hard on my behalf. Bryan worked hard as well on my trade and couldn't have been more helpful. Kenny was so fun and helpful when it came to signing the contract. I can't say enough good things about this place. I'm definitely a customer for life. More

Pleasant and Patient! I am very thankful to have worked with Robert when it came to renewing my Mazda lease. I explained to Robert what I was looking for and he delivered I am very thankful to have worked with Robert when it came to renewing my Mazda lease. I explained to Robert what I was looking for and he delivered exactly what I needed. My husband and I were purchasing a home at the same time and it caused us to delay our car purchase. Robert was very understanding and patient the entire time. The leasing process was smooth, professional, and easy. I am excited to return to this Mazda dealership in a few years! More

"Professional and Honest" The car industry has a reputation of often involving smoke and mirrors. Chad Cowens was professional in every way as well as open and honest. This is The car industry has a reputation of often involving smoke and mirrors. Chad Cowens was professional in every way as well as open and honest. This is the second car I have purchased from Keefer and both have been a positive experience. The entire team was friendly, courteous and made us feel special. Well worth the 300 mile round trip drive. Charles More

Over the top great! Wonderful experience with Chad Cowans and the whole team last week! I'm 9 months pregnant and they took such wonderful care of me: I hadn't planned my Wonderful experience with Chad Cowans and the whole team last week! I'm 9 months pregnant and they took such wonderful care of me: I hadn't planned my day well, long story short, so was pretty hungry/tired/thirsty and their vending machine was broken so Chad literally brought me nuts and fruit from his own lunch so I could be more comfortable!! Amazing. My test drive was very informative and thorough. Absolutely no complaints! More

Nice and Great friendly Best Mazda dealership and very great friendly staff (Nick Azzara). My car is from other dealership out of state but always got very best service. Grea Best Mazda dealership and very great friendly staff (Nick Azzara). My car is from other dealership out of state but always got very best service. Great followup call to know overall service. More