Keffer Mazda

Every which way but upfront I went in thinking that I would have a great experience at Keffer Mazda in Huntersville, NC. I had begun communication with Amanda, internet sales man I went in thinking that I would have a great experience at Keffer Mazda in Huntersville, NC. I had begun communication with Amanda, internet sales manager, on a Monday about a silver 2015 Mazda 3 that had 24,986 miles on it. The vehicle was listed on cargurus.com and the Keffer Mazda website for the price of $15,997. The next day, a Tuesday, the price on all websites had been raised to $16,977 and all of the photos had been updated with better quality pictures. My immediate thought was that as soon as I had shown interest, they went in and raised the price almost $1000. Luckily, I had printed out a page Monday showing the original price of the car so with that in hand, I still felt okay about keeping my appointment to view the car. My appointment was on Saturday and Amanda kept in touch with me via text, email, and telephone until the appointment day. She even texted me the carfax report for the Mazda 3 when I asked for it. Bottom line, she knew exactly what car I was coming in to see. She also knew that I was driving almost 2 hours to their dealership. When I arrived I was greeted by Otis and Amanda. Amanda said that Otis would be helping me that day. Otis was very friendly. There was a hold up with my test drive, however, and this is when things got very weird. Kyle, used car manager, approaches me and informs me that a new grill and bumper had been ordered for the car and a new paint job is scheduled but that I can still test drive the car. Okay. . . carfax reported no accidents. A few minutes later, Chris, new cars manager, comes in to tell me why it is taking so long. There are cups and things in the car because they had just gotten the car in and had no time to detail it. What? The car in the pictures looked pretty darned detailed to me not to mention the grill, bumper, and paint job looked perfect. Finally, Otis comes to get me so that I can test drive the silver 2015 Mazda 3. We walk out and there is a blue sedan sitting there. The one I am supposed to look at is a hatchback. I take a look at the front of the car and the grill is almost split in half with big dents all around. I open the car door and there are no leather seats. The seats are upholstery with dog fur and dog pee stains everywhere. I wouldn't have even tried to sit in that disgusting lemon. I looked at Otis and asked if he was sure that this is the car that I was supposed to look at? We go back inside and he is off to check with someone. At this point, I have been at Keffer for an hour with no test drive. After about 20 or more minutes, Otis comes back to say that he has another CX3 for me to look at. I got my trusty printout out of my purse at this point. It's a Mazda 3, silver, here it is right here on the paper. Amanda even sent me the carfax. Otis is off again. Another 20 or more minutes. I arrived at the dealership at 10:40 am and I finally got to test drive the correct vehicle at 12:20 pm. After that came the negotiations. They refused to even consider honoring the original price that was posted for the car. Otis checked with his manager(s) and they told him to tell me that it was some automatic price that the internet came up with, not Keffer. I reminded Otis that this price was on Keffer's own website and that they have to input data into their own site. He had to shrug on it because it seemed like he knew his hands were tied. Next, I am shown what my payments are on the $16, 977 price and with taxes, tags, and such the net price came to $18,000 some dollars. I again mention that I want a payment plan based on the $15, 997 price. Otis tries to go to his managers one more time. Otis come back with more weird excuse. That $1000 price difference is because the $15,997 didn't include taxes, tags, and such. I tell Otis that I did see where additional taxes, etc. where added to the $16, 977 price bringing the net price to over $18,000. Basically, they wanted me to think that the price increased $1000 the day after I asked about it because the $1000 increase was meant to reflect the net price as being $16,977. Why was my payment paper showing a net price of over $18,000? Silly, Keffer, tricks are for kids, not a grown woman who makes a living as a financial counselor (and they knew what I did for a living, lol.) Admittedly, my credit is not perfect and I had no down payment. However, Keffer could have done things so much differently. They should have shown me the car that they knew I was coming to see to start with then tried to show me other cars if that car was going to be out of my reach. Next, Keffer should know better than to jack up the price of a vehicle online after a potential customer shows interest. Most people would know better than to think a supposedly reputable dealer would allow some internet phantom invent incorrect prices on their cars. Sure, they were very nice and friendly all the while they were insulting my intelligence with a smile on their faces. Left with a bitter taste instead of a car. More

Just a bunch of idiots there No one there gives a xxxx or has a clue on anything there. Kris Pollard is a xxxxxx. Service people lie about services needed. There needs to be a law No one there gives a xxxx or has a clue on anything there. Kris Pollard is a xxxxxx. Service people lie about services needed. There needs to be a law for when they do this ....prosecute them when a second opinion warrants the lies from the first! Seriously. More

Pleasantly surprised Full disclosure: This is somewhat lengthy, but comprehensive in nature and worth reading. I am not one to post reviews and I am not easily impresse Full disclosure: This is somewhat lengthy, but comprehensive in nature and worth reading. I am not one to post reviews and I am not easily impressed, but I believe my experience warrants a review. It is a rare and pleasant surprise to receive excellent, memorable service. Car dealerships, salespeople and finance managers do not have the most flattering reputations, making a stressful process even more stressful. However, having dealt with numerous dealerships and salespeople for varying manufacturers, I can honestly say that Keffer Mazda and the employees I dealt with were the best. The only places I have received comparable attention and interaction are small, specialized dealers for expensive, collectible vehicles. Despite going on a busy Saturday, I was able to both browse undisturbed at my leisure as well as receive personalized attention when desired. My sales associate, Catrell Allen, sealed the deal. His demeanor and professionalism throughout the entire process never faltered. After visiting other competing dealerships, I can say with complete honesty that Catrell was the best salesperson I dealt with in every regard. He spoke with us about our wants and needs, was unbelievably knowledgeable about every feature of every vehicle, escorted us around the inventory, provided us with a comprehensive walk-through of the vehicle (from top to bottom, inch by inch), accompanied us on the most effective and rewarding test-drive we have had, and negotiated a fair deal while maintaining a great attitude. He went above and beyond and I highly recommend his services to anyone interested. After choosing a vehicle with options that suited our desires and negotiating a deal, we were directed to the finance rep, Randy Lodato. Working in finance myself, I was well prepared to deal with any upselling or conflicts; but to my surprise, we encountered neither. He was personable, honest and a pleasure to deal with - I never felt rushed or uncomfortable. The two aforementioned employees helped change my perception of car dealerships, salespeople, and finance managers in the industry. Again, I recommend Keffer Mazda and more specifically, Catrell Allen and Randy Lodato, because I wholeheartedly believe they can make a stressful process a little more bearable. My only complaint pertains to processing time. Considering all that needs to be done to prepare and process a loan and the necessary paperwork, I still believe the amount of time the customer is left waiting is disappointing. More

Not a happy customer Better make sure you drive o0n smooth and rough roads before buying. Got a used CX-5, wanted my trade back 3 days later and in NC you have no choice, Better make sure you drive o0n smooth and rough roads before buying. Got a used CX-5, wanted my trade back 3 days later and in NC you have no choice, it's yours wanted the CX-5 and another 8-9K to get my truck back. BUYER BEWARE is all I can say. More

They resurrected an oldie I took my new 2017 CX9 with 12k miles in for an oil change. While waiting I was shown my almost clean air filters and told they were dirty. Car is gar I took my new 2017 CX9 with 12k miles in for an oil change. While waiting I was shown my almost clean air filters and told they were dirty. Car is garaged and 99.99% driven on normal paved roads. Seems like they resurrected the old dirty air filter scam. I wonder when they see gray hair they also see an easy score!!!! Mazda manual recommends replacement at almost 3 times my currrnt mileage. More

Tried to sell a "bill of goods" I went in to have an oil change done, and to have them look at my brakes because of vibration in the steering wheel. This was a Certified Pre-owned M I went in to have an oil change done, and to have them look at my brakes because of vibration in the steering wheel. This was a Certified Pre-owned Mazda6 that I purchased at the dealership three months prior. I am somewhat knowledgeable about car maintenance and was shocked at what I was told was needed. They said that the rotors were warped and they were too "thin" to be machined, (although they would do it) and could be a problem down the line. Said all four rotors really needed to be totally replaced and pads needed replaced....which would have been very costly!!. Now, this car was purchased with a little over 12,000 miles on it, so it is a 99% probability that it still has original brakes and rotors. So why was I told that the rotors were too thin, when they probably have never been touched? So I told them NO to the repair job. I then went to two other reputable repair shops with brake expertise that same day, asking them to inspect what was going on. Both said that the front brakes needed work (which I assumed since my steering wheel was giving me the vibration). They inspected the rear, and both said the rear was fine and had plenty of life in the pads (about 10,000 miles). I asked them again about the rears and was again told that the rear was fine. (one shop even gave me photos of all the brakes). Bottom line is I had the fronts fixed and it costed me significantly less than what Keffer was trying to get out of me. Also, the oil change I had the original appointment for took almost 2 hours, and a previous visit to have just the tires rotated took over an hour. I will not be going back to Keffer Mazda, and I won't recommend them to anybody that I know. More

Excellent Customer Service Out of all the car dealerships I've been too, this dealership has been the absolute best. From the minute, my husband and I walked thru the door, we w Out of all the car dealerships I've been too, this dealership has been the absolute best. From the minute, my husband and I walked thru the door, we were greeted with care. Quinton was our assigned salesman and we are so glad he was. He is the most caring, professional and kind young man. He will tell you the truth and you see right away that he cares about you. Not only did we walk out of there with one car but two brand new cars. We are so blessed and to have met such wonderful people. Chris Hall and Randy Lodato were excellent too as they did the finance part of the deal. We highly recommend them especially if you love Mazda cars. More

Excellent experience and service All of the workers I encountered, Maren, Brian, Catrell and Bo, were very professional and helpful. I traveled from Montgomery, AL to purchase my Dod All of the workers I encountered, Maren, Brian, Catrell and Bo, were very professional and helpful. I traveled from Montgomery, AL to purchase my Dodge Challenger and they all made it a great experience. They answered all of my questions and made me comfortable with making the long trip in hopes that everything is good to go for me to purchase the vehicle. When I got here, everything was as promised and Catrell made the paperwork and transaction as simple as possible. Thanks for laying out the red carpet! Todd More

Real people The best experience buying a car in 60 years. Thanks and Kudos to Mary, Chad, Bryan and Bo. Everyone was very friendly and attentive. It is really nic The best experience buying a car in 60 years. Thanks and Kudos to Mary, Chad, Bryan and Bo. Everyone was very friendly and attentive. It is really nice to deal with people you feel you can trust. Thanks! More

Great experience Friendly, not pushy, and we actually enjoyed buying a car here, from beginning to end. And are overly happy with our car purchase, thank you! Friendly, not pushy, and we actually enjoyed buying a car here, from beginning to end. And are overly happy with our car purchase, thank you! More