Keffer Mazda

Excellent Customer Service Kenny and Kyle took excellent care of me. I would recommend that Keffer auto-forward emails sent to former employees to a current employee so that t Kenny and Kyle took excellent care of me. I would recommend that Keffer auto-forward emails sent to former employees to a current employee so that the customer is not left wondering when no response is received. I would also recommend that the dealership give each customer a single contact, as opposed to having to deal with 3-4 separate employees to complete a purchase. More

Keffer Mazda Junks CX-7 After Spending $8K on Rebuilt Engine Absolutely an untrustworthy Mazda Dealer.Keffer Mazda junked my Mazda CX-7 while it was at the Keffer Mazda dealership after I spent $8,000 on a rebui Absolutely an untrustworthy Mazda Dealer.Keffer Mazda junked my Mazda CX-7 while it was at the Keffer Mazda dealership after I spent $8,000 on a rebuilt engine, without notifying me, appearing to violate NC auto abandonment notification laws, even though they had my telephone number and NC Address. They also do not return phone calls. More

I got a new car! This dealership goes over and beyond to provide excellence! Everyone we ran into (staff) were curteous and friendly. We appreciate everyone that helpe This dealership goes over and beyond to provide excellence! Everyone we ran into (staff) were curteous and friendly. We appreciate everyone that helped us including the finance department! Thank you again! More

Completely Clueless, will not return! I have an out of state vehicle which requires an annual North Carolina Inspection. On 06/7/18 I brought my Mazda 6 in to have the inspection done. E I have an out of state vehicle which requires an annual North Carolina Inspection. On 06/7/18 I brought my Mazda 6 in to have the inspection done. Everything was fine with the vehicle, with the exception of the failed tires. I was instructed to order them in advance and make an appointment to come back and have it completed. On 06/14/18 I called and spoke with a service associate to have the tires ordered as well as schedule the appointment. The appointment was made for Saturday 06/16/18 at 12pm. I was called in to work Saturday, so my mom was sent in my place to the appointment. She arrived before the scheduled time, checking in the vehicle with the associates. The tires were taken off the vehicle only for her to find out that the service could not be performed. The associates exact words were we are sorry, the tires were sent back but you can come back next Saturday. As a customer I am extremely disappointed in the level of service received. The gas and time were unnecessarily wasted driving to a SCHEDULED appointment. We are all human and make mistakes, however the way its corrected makes the difference. Common courtesy would have been to call prior and inform that an error occurred, and a reschedule would be made. I have yet to receive a call, or any form of communication from the service department, which is a poor representation of Mazda. I will not be returning to this dealership for any future endeavors or recommending it for that matter. More

Josh Manga An awesome salesperson, very polite and kind. Always looking for the best deals for clients and treats everyone like royalty. Josh hasn’t been there v An awesome salesperson, very polite and kind. Always looking for the best deals for clients and treats everyone like royalty. Josh hasn’t been there very long but has learned and improved rapidly!!! More

Great experience! Quinton and Bryan went above and beyond to put my son in a brand new Mazda6. Consider me a very satisfied customer and I highly recommend these guys Quinton and Bryan went above and beyond to put my son in a brand new Mazda6. Consider me a very satisfied customer and I highly recommend these guys if you are in the market for a Mazda! More

It's about time! We had the most wonderful car buying experience at Keffer Mazda. Josh and Brian took their time and treated us as if we were the only customers in th We had the most wonderful car buying experience at Keffer Mazda. Josh and Brian took their time and treated us as if we were the only customers in the dealership. More

Horrible car buying experience I went to this dealership to buy a new Mazda suv, I made it very clear from the beginning that I want to finance the car. However the sales man and sa I went to this dealership to buy a new Mazda suv, I made it very clear from the beginning that I want to finance the car. However the sales man and sales manager made false statement and promises on leasing options and tricked me to sign a leasing agreement without explaining to me the leasing fine prints. After I read the fine prints I don’t feel comfortable to lease the car anymore, but of course they won’t let me to void the lease agreement. Instead they told me that I can go back to finance but I lost all the discounts I negotiated, since “these are only available for leasing”. If this is the case, they should make it very clear from the beginning, instead they played lots of games and made the whole buying process very confusing and frustrating. I ended up getting a car that is a lot of expensive than what the other dealership can offer. This is a extremely unethical dealership and definitely not how they should do business. More

Best and super professional Honestly the guy I had was the best. Catrell was extremely professional and gave me the best deal! Seriously I’m 100% coming here for all my car needs Honestly the guy I had was the best. Catrell was extremely professional and gave me the best deal! Seriously I’m 100% coming here for all my car needs. More

I will never go back!!!! 2 1/2 months after purchasing a "Certified Pre-Owned" CX-5, I took my vehicle in for 40,000 mile servicing. No problems, just expecting more or less 2 1/2 months after purchasing a "Certified Pre-Owned" CX-5, I took my vehicle in for 40,000 mile servicing. No problems, just expecting more or less a simple oil change and tire rotation. I was surprised with notice of rear brake issues and leaking gasket cover. Being totally caught off guard, I went ahead with the repairs. I informed the service assistant that this was a recent purchase and that I had purchased the additional "wrap-around' warranty, but he just kept going and never even looked into possible coverage. Looking back and after talking to the service manager of the Mazda dealership where I purchased the vehicle ... I feel taken advantage of. I honestly feel that I paid for services that were not necessary. UNETHICAL!!!!! And as icing on the cake ... I waited for 5 hours. My appointment was 1145am and I left at 5pm. Not once was I offered a courtesy shuttle or vehicle as advertised. This is my first Mazda and although I enjoy the CX-5, after this "Mazda Experience", I am considering getting rid of the vehicle. "Shame on you!", Keffer Mazda. More