Keffer Mazda

Purchase new vehicle yesterday. Was able to handle negotiations by phone/email, email in required documents for getting paper work prepared and spend minimum amount of time in the dealership. Very hon negotiations by phone/email, email in required documents for getting paper work prepared and spend minimum amount of time in the dealership. Very honest and upfront in their dealings. Best car purchase experience I have had. No secret fees. Price quoted was price paid. More

Test drive was easily accomodated. I was given 100% of their attention. David knew his stuff regarding the car and was willing to help set up all my preferences before I left the lot. Detailing of the c their attention. David knew his stuff regarding the car and was willing to help set up all my preferences before I left the lot. Detailing of the car was a little disappointing. Still had some plastic wrap residue on car and a bunch of leaves I had to clean out below windshield wipers. Also had a burning smell until about a week. Not sure if it was due to being new or if additional plastic was left on engine or exhaust. More

David Boehm was very understanding of our needs. We were replacing a vehicle lost in a flood and he got us in another new vehicle. As always a pleasure to work with David. replacing a vehicle lost in a flood and he got us in another new vehicle. As always a pleasure to work with David. More

Nick was good....solved the problem that Jeremy created. Salesgirl Carly was good....Jeremy and his attitude almost cost you this sale. Nick saved it. Salesgirl Carly was good....Jeremy and his attitude almost cost you this sale. Nick saved it. More

We found the customer service to be helpful at each level. Sonny was patient and helpful with our questions and willing to direct us to the right person to ask questions of. level. Sonny was patient and helpful with our questions and willing to direct us to the right person to ask questions of. More

David Boehm did an excellent job in getting us a Mazda 6 with a good trade-in deal. We are now looking for buy our second Mazda car from David. with a good trade-in deal. We are now looking for buy our second Mazda car from David. More

Keffer could have been a little more flexible and throw in the SD card )for navigation) free of charge. You can still do it, word of mouth is the best advertising anyone can have!!! Regards, in the SD card )for navigation) free of charge. You can still do it, word of mouth is the best advertising anyone can have!!! Regards, More

Wonderful experience at Keffer Mazda in Huntersville, NC. David Boehm was our sales associate. He was excellent. Very knowledgeable, attentive, and fun. Highly recommend David Boehm at Keffer Mazda. David Boehm was our sales associate. He was excellent. Very knowledgeable, attentive, and fun. Highly recommend David Boehm at Keffer Mazda. More

hate car buying and hate spending hours in a car dealership to close a deal so I did all my research - the specs I want on the car, the incentives I am entitled to, and at the very least, a discount dealership to close a deal so I did all my research - the specs I want on the car, the incentives I am entitled to, and at the very least, a discount from the dealership. I saw the car I wanted through the car-buying apps and Keffer Mazda of Huntersville reached out to me. After emailing them what I want, carwise and cost-wise, they responded back that they will give me all the rebates, incentives and their pricing and an appt was set for me to see the "VIP" manager. Dealership was nice and clean - and that's the one star that you see, because all the other stars have fallen off due to their dishonest salesperson, specifically Jose and Javier. When I arrived there, and introduced myself - Javier kept asking me what I was looking for. I kept referring him to the email I sent - as all the specs were there. Then Jose comes and asks me the same thing - so I refer him to the email - and then Javier shows him my email. Then Jose, in his effort to put pressure on me to buy that day, tells me that the Loyalty rebate ends that day. What a liar - because the Loyalty rebate ends Aug. 31! And when I bring it to his attention, his excuse was, "We got a memo today that it ends today!." Liar! The Mazda website has it ending August 31. (He can't pull a fast one on me.) It takes them at least 30 minutes to bring out the car to where I can see it. At this point, Javier disappears and I am left with Jose (I think he is more senior in position). The car is brand new but then there are scratches on the front bumper. My husband points it out to him - and he says, "we'll fix it for you." Excuse me, I am supposed to buy a brand new car - that means no scratches" As I check the inside of the car, the Preferred Equipment package is not there (no moonroof, etc.) And I waited more than 30 minutes to get the wrong car? So we go back in, because he now has to bring one out with the right option. As we are waiting inside the dealership, I see him inside too, sitting in the cubicle - and not even updating me as to what is going on. So at this point, I go to him to let him know that I was leaving and that he was not ready for me. So much for their so-called VIP treatment! So buyer beware - and if I were you, I will not waste my time going there. If you still insist because they have sweet talked you into coming, or because you have taken their bait, then come armed with knowledge and research and read the fine print and all the details because they will try to pull a fast one on you at some point of your dealings with them if you are not paying attention. More

Took my new Mazda x5 in for an oil change this past Saturday - made appt. online - was very easy. When I arrived, the place was very busy. I thought it would take forever but they had my oil changed & Saturday - made appt. online - was very easy. When I arrived, the place was very busy. I thought it would take forever but they had my oil changed & washed my car in about 45 min. I was impressed! More