Keffer Kia

Great experience! Excellent customer service. They knew what I wanted and didn't try to sell me what I didn't need. Easy no haggling process. I visited another Kia dealership earlier the same day and it w what I wanted and didn't try to sell me what I didn't need. Easy no haggling process. I visited another Kia dealership earlier the same day and it was day and night! You should definitely go to Keffer!! More

Everyone we meet at Keffer kia was so friendly and helpful. I would tell anyone wanting to purchase a new or used car to go there. Sean Craig was very nice and friendly. It is nice to meet people that helpful. I would tell anyone wanting to purchase a new or used car to go there. Sean Craig was very nice and friendly. It is nice to meet people that are willing to work with you they do. Thanks to everyone who made the expierce a pleasure. More

As I'd never purchased a new vehicle before, I was very nervous and skeptical. You hear all kinds of horror stories about dealerships,how buying a new car takes all day, the price negotiating is stressful nervous and skeptical. You hear all kinds of horror stories about dealerships,how buying a new car takes all day, the price negotiating is stressful, etc, etc. I must say I was pleasantly surprised at Keffer Kia. I had previously spoken to Eric Smith on the phone and upon arriving at the dealership for a test drive, he was unavailable. Miles Crovitz stepped in and walked me through my new car and took me out for the test drive. When we returned back to the dealership, Eric was available and Miles gave me the option of continuing on with Eric since I had already asked for him. That blew my husband and I away! We'd always thought car salesman were out for themselves and this clearly was not the case. When it came to price negotiating, Eric Smith and the team were exceptional in the fact that they cared about my wishes for a car payment and really pulled out all the stops to get me the payment I wanted. Financing with Chris Baas was effortless and very fast! Before leaving in my new vehicle, Eric made sure I had all questions answered and actually sat with me going over the manual and walking me through the specifics of operating my vehicle. Since I purchased my car, I have had the dealership contact me to make sure I'm not having any problems and that I am still happy with my purchase. I must say I definitely am! I would absolutley recommend Eric Smith or anyone from Keffer Kia of Mooresville if you are in the market for a new vehicle. You will not be disappointed! More

The dealership is one of the best I have ever had to deal with. My intent was to purchase a new car and they delivered with outstanding service. There was some very difficult circumstances that they were ab with. My intent was to purchase a new car and they delivered with outstanding service. There was some very difficult circumstances that they were able to assist me in solving. I would recommend this dealer to anyone and everyone. Thanks Keffer Team you are the best. More

positive experience ,,the sales person took to time to make sure I was showen all the features of the car wanted to buy. and he asked about if I had a trade-in then explained how was to be handled... make sure I was showen all the features of the car wanted to buy. and he asked about if I had a trade-in then explained how was to be handled... More

Shannon Moore ROCKS at Keffer Kia of Mooresville. Shannon and the rest of the staff at Keffer Kia made my car buying experience a very pleasant one. They treated me with kindness, courtesy, and resp Shannon and the rest of the staff at Keffer Kia made my car buying experience a very pleasant one. They treated me with kindness, courtesy, and respect. Shannon was extremely personable, very friendly, good-natured, and very professional. He was knowledgeable about the vehicles, well versed in all aspects of the buying process and personally walked me through the entire experience. I did NOT feel pressured in any way. He was not pushy and did not try to use “hard selling” techniques. He did NOT try to up sell me or tell me what I needed or wanted. He actually listened very carefully to EVERYTHING that I had to say. Shannon was not watching his watch as if I were wasting his time; I did not feel rushed at all. He did not hassle me over my long list of “must haves.” Shannon answered every one of my questions thoroughly and thoughtfully. Every staff member that I was involved with treated me very well. I felt special because my business was important to Shannon and that my being happy was important throughout the whole process. Shannon was conscience of my needs and concerns. Ladies if you want to deal with a sales representative that will treat you how you deserve, then ask for Shannon Moore. I know that Shannon went out of his way to make my deal happen. I also know that he will do everything within his power to make it happen for you as well. Keffer Kia went beyond what ALL the other dealerships had offered to do for me. From beginning to end - Looking at different models, test driving, going over all the numbers, signing the papers and driving off the lot - there is not a single thing that I could point out as negative or bad. I am very pleased and excited to be a new Kia Soul owner. Honestly folks, I have been to numerous dealerships over the last two years - trying to make (something / anything) happen. Shannon Moore and Keffer Kia of Mooresville did it; They made my deal happen! I came into the dealership with a LONG list of Must Haves and to say that my budget is extremely limited and tight would be a huge understatement. The car that I had to trade in was 13 years old with high mileage. I cannot express my gratitude enough. If you do not give Keffer Kia of Mooresville a try - You will be losing out. Be sure to ask for Shannon Moore and tell him that Charlene Rollins sent you. He will do everything within his power to put you in the ride of your dreams at a price you can afford. You will be pleasantly surprised AND just maybe you will be driving off the lot in Your Very Own Kia to... I know that whenever I am in the market for a new or used car again... Keffer Kia of Mooresville will be my Go To place from now on. Feel free to ask questions and do not forget to ask for Shannon Moore. You will be glad that you did, I know I am! Thank You Shannon and Thank You Keffer Kia of Mooresville for making my car buying experience a true pleasure. More

I highly recommend working with both Sean and Chris. Sean was an excellent salesperson, that listened to what I wanted in a car without being pushy. Chris helped me get into the car that I wanted, and Sean was an excellent salesperson, that listened to what I wanted in a car without being pushy. Chris helped me get into the car that I wanted, and instead of getting a used vehicle I drove away in a brand new 2012!! More

Karri, Steve, Chris, Jeff, and David in the service department are awesome. They have helped me maintain all three of my Kias so where they have been very reliable. They also work on all makes and mo department are awesome. They have helped me maintain all three of my Kias so where they have been very reliable. They also work on all makes and models. Jon and Jeff in the parts department are fantastic. Steven and Ashley in sales helped me buy my new Forte. Thanks to everyone at Keffer Kia, which I highly recommend to everyone. More

Multiple issues: As soon as the deal was signed, we Multiple issues: As soon as the deal was signed, we were asked to rate the dealer. Up to that point everything had been fine, so we gave them good Multiple issues: As soon as the deal was signed, we were asked to rate the dealer. Up to that point everything had been fine, so we gave them good ratings while we waited for them to prep the car we just bought. The salesperson quickly went away and it took them two hours to bring the car around exactly how we test drove it. I traded in a vehicle but they said we needed a new tag, and they could not transfer the old tag. My 30 day tag is running out in a few days, and still no tag. I have called multiple times and they said they had the tag, refused to send it to me in a trackable way, and said they would only mail it. Hopefully it will show. Then we received a call from the finance department saying they needed some additional paperwork and to call them. They were not available the MULTIPLE times I tried to call back, and a couple weeks later they FINALLY sent the paperwork which we sent back within 24 hours. They will get you in - get you sold - then drop you like a rock. Pre-negotiate EVERYTHING and don't fill out any ratings until they complete their promises. We paid cash for the vehicle, so I had no recourse once the check cleared. More

At any time the personnel are positively responsive to requests. There are no maybe's the answers are on the button. Quick, efficient and clean service at all times. requests. There are no maybe's the answers are on the button. Quick, efficient and clean service at all times. More