Keffer Kia

perfect Tonya Conner at Keffer kia gave us the best buying expeirence. Having looked at several other dealers and getting poor service we were blown away with Tonya Conner at Keffer kia gave us the best buying expeirence. Having looked at several other dealers and getting poor service we were blown away with keffer kia. Tonya brought the car to us to look at and had all the paper work ready when we came into sign. We are over joyed with our beautiful new car and would recomend anyone to buy their next car at Keffer kia. More

Tonya went above and beyond for me. She worked tirelessly to put me in the vehicle of my choice. She was extremely friendly and honest with all my possibilities. I would recommend her to anyone wishing to bu to put me in the vehicle of my choice. She was extremely friendly and honest with all my possibilities. I would recommend her to anyone wishing to buy from this dealership. I can't tell you how easy she made this experience for me and how much I appreciate working with her! More

Megan H. treated me with the greatest level of respect. The dealership truly made the car buying experience wonderful. This was my second purchase from Keffer Kia and I am sure it will not be my last! The dealership truly made the car buying experience wonderful. This was my second purchase from Keffer Kia and I am sure it will not be my last! More

I received many calls, text, and emails from John up until I purchased. After I purchased my 2010 Maxima I've had nothing but issues. The service engine light came on same day I purchased. Since I drove until I purchased. After I purchased my 2010 Maxima I've had nothing but issues. The service engine light came on same day I purchased. Since I drove 2 hrs to Keffer and it was not convient to take it back there I took it to my local Nissan for diagnostic. I find out the car has excessive rust from bring northern vehicle, needs alignment, brake fluid, and cam shaft. These are all things that should have been taken care of Keffer. Had I know about the excessive rust I would not have purchased. John told me the vehicle would be getting gas and detailed while I was in finance finalizing paperwork. He failed to get me any gas and the car was not detailed at all. That was the beginning of the poor customer service I received. When I texted john the next day about the car problems he tells me well you know you have a 3 month warranty with Keffer. When I called the dealership to see what it covered it was told only the engine/transmission. How convient? I complained to the general manager Dwayne Smith and he acted so nonchalant. He was not empathetic at all and did not offer to reimburse for gas or pay for any of the maintenance that needed to be performed. I've only had the car 3 weeks and it's been back and forth to the shop since. There's numerous parts that are being replaced through nissan warranty that I'm sure Keffer was well aware of when they sold me the car. My dream car has turned into a nightmare. I haven't been able to enjoy my new car or even made the first payment but I'm having all these issues. Buyer beware and don't waste your time or money More

Everyone was extremely professional. It all started with the receptionist (Von) I believe. We have multiple credit issues but were in need of a new vehicle. AM started the process, Ryan was the most hel the receptionist (Von) I believe. We have multiple credit issues but were in need of a new vehicle. AM started the process, Ryan was the most helpful sales person! He took extra time with us in deciding the best vehicle for us. Ryan cares about his customers and their individual needs. We basically started this all over the phone and email. Explaining some of our desires for purchasing a Kia Soul. After a few discussions, Ryan suggested a Forte. My husband and I fell in love with it. Greg was knowledgeable, professional and kind. We felt like he cared. We were treated with respect and honor through the entire process!! More

BEWARE of up-sales on unnecessary service contracts and taking advantage of the elderly. This dealership sold my 84 year old father a new car at a high price, gave a low trade-in and then sold him not one taking advantage of the elderly. This dealership sold my 84 year old father a new car at a high price, gave a low trade-in and then sold him not one, or two, but three unnecessary service contracts in excess of $3,500. My father has dementia and when I asked about the new car he said "It sure cost me a whole lot more than they said it would, I don't know what all they added in there at the end." The car had 8,700 miles on it when purchased, now just 10,000. Any attempt we (the family) have made to "sell" the car back to the dealership has been met with ridiculous offers. I'm guessing on the front end including the service contracts, my father overpaid by $6,000 - $7,000. We have cancelled the contracts and will receive a pro-reated refund, but the dealership still made a pretty penny. So they make a few grand on the initial sale and want to make another few grand off my father on the back end. Do they have no conscious? I was met in person with kindness and courtesy as I worked my way up the chain of employees named "Chris" that work there. As I waited and waited, they came to me with a final offer no different from an earlier offer, except they were taking credit for the pro-rated refunds on the 3 service contracts. My price was $700 higher, still a substantial loss for my father, and they refused any compromise. Avoid them. More

I had a warranty issue and brought my Sorento in. Justin informed me that the part would have to be ordered, it would take a couple of days, and that he would call me. I waited a week and a half waiting on informed me that the part would have to be ordered, it would take a couple of days, and that he would call me. I waited a week and a half waiting on a call and then called Justin. Justin told me that the part is not in and it would need to be ordered and that he would call me. I waited another week and a half went by and I had not heard from him yet again. At this point, I was more than a little aggrevated. I called Justin and asked if the part was in and he told me it was. I thanked him and told him that I was on my way. He said he would see if he could fit me in, and I told him no, you will fit me in as this is my one day off and this has gone on long enough with you not following thru with what you have said. When I got there I got a very cold reception from Justin, no apologies of any sort. The work was done quickly and while checking out I wanted to clear the air. I apologized for being so demanding during our phone call, but explained my frustrations with him not calling me as he stated he would numerous times. Again, no response from Justin and no apologies. I was so frustrated with the whole ordeal that I wrote an email to the Service Manager, Steve Capobianco and the General Manager at the time, and did not hear anything in response. I work in sales and service and if I don't follow thru with what I tell someone, then I'm not going to be very successful. Justin's actions are just plain unacceptable. Act like a grown up, not a child that just got their hand smacked for misbehaving. More

Car purchased on March 28th. The "deal" included Keffer doing repair work, in the words of the salesman would take a day or two. car was returned to dealer on April 2nd so the repairs could included Keffer doing repair work, in the words of the salesman would take a day or two. car was returned to dealer on April 2nd so the repairs could begin. Today is April 17th and Keffer STILL has the auto and repairs are still NOT complete. Per the salesman I, the customer, should be grateful that they are even doing the repairs. That's right...he not only said that.. but put it in writing in an e mail. I would advise ALL to steer clear of this dealership. More

This was my first experience with Kia and I absolutely enjoyed every minute of it! From the time I walked in, until I left with my new car, I was treated with nothing but respect. Sean, Paul and the gan enjoyed every minute of it! From the time I walked in, until I left with my new car, I was treated with nothing but respect. Sean, Paul and the gang did a magnificent job with finding me the right fit. I'm sure there were a few challenges to face but I never new it. Nothing but smooth sailing on my end. I now am a loyal customer of Keffer Kia! A special thanks to Sean Craig! You Guys Rock!!! Amy B. Tindal More

Travis went the extra mile to help me get my vehicle and trade in. Delivered right to my door, very important as I have health issues that hinder my getting out and walking. trade in. Delivered right to my door, very important as I have health issues that hinder my getting out and walking. More