Keffer Kia

BEWARE! !! I purchased a Kia Sportage two years ago with an extended warranty, It has been well maintained with records. All of a sudden it started shaking so !! I purchased a Kia Sportage two years ago with an extended warranty, It has been well maintained with records. All of a sudden it started shaking so I took it to a mechanic and it needs a new motor. He said that it probably had this problem when I bought it. I am still making payments on this vehicle. My daughter purchased a Nissan Altima from there a few months later after I purchased mine. Four months after she bought it the transmission went out, and she is still making payments. So we both have vehicles that can't be driven and still making payments on. The transmission is $5,000 and the motor is $6,500. My daughter lost her job because of the lack of transportation and I have to rely on other people to take me back and forth to work. So if you want reliable transportation then do not purchase anything from Keffer Kia Mooresville. More

I got to observe as an outsider just how they treat their customers. Scheduled appointment disappeared off of their schedule. (I was there when he scheduled appointment). Because he was adamant about the customers. Scheduled appointment disappeared off of their schedule. (I was there when he scheduled appointment). Because he was adamant about the appointment they threatened to call the law. Service girl at the desk over reacted, instead of trying to see customers point of view in this situation, after driving an hour to get it serviced. Did not have adequate automotive service technicians working on a Saturday. Did absolutely nothing to correct the issue. No name tags, no obvious way to know whom was an employee. Jeans and long sleeve T-shirt for attire. Very unprofessional in attitude, and dress. He has an oil change service plan, and they are not honoring it. And the recalls he took the car in for are still not corrected. Asked management to call him, and a week later still no phone calls. I would take my business to another Kia!!! More

Worst service department I’ve ever been to. Even with an appointment you wait hours on routine maintenance Even with an appointment you wait hours on routine maintenance More

Michael Karimian was an excellent resource at the dealership tonight. We appreciated his patience and his level of helpfulness was top level. An excellent asset to the business! dealership tonight. We appreciated his patience and his level of helpfulness was top level. An excellent asset to the business! More

I brought a brand new 2022 Kia Sorrento on December 30, 2022 my check engine light came on December 2023 took it in for service. They fixed it March 24 check engine light came back on again took it in to g 2022 my check engine light came on December 2023 took it in for service. They fixed it March 24 check engine light came back on again took it in to get it serviced after the car was serviced. Someone left my car and drive and it drove into something messed it all up. They set up appointment for me to bring it back in and get it fixed in April 2024 I had damages to the door on the driver side panel on the driver side, the hood, the bumper and the grill they kept my car for almost 2 months they gave me a Kia soul to drive. I Uber and Lyft part time and was unable to drive for two months, I got my car back. It’s not fixed properly and I lost wages. I’ve asked for the insurance companies number and name so that I can report a claim not only have depreciated value. I gave Kia a check and paid them for my car. I now owe my bank $34,000 for a car that’s depreciated because of this incident around 20,000 in most cases I would think that a dealership would buy the car back or at least upgrade me to a different car I didn’t ask for these things. I just asked for my car to be fixed properly and to recoup loss wages and the difference of the depreciation value I was offered to oil change and tire rotation and then was told that if I took my car to certified place to get my oil changed and tires rotated that it may cancel out on my warranty and how crazy does that sound the crazy part about this whole thing This is my second car from this dealership both cars were new to the owner, my apologies because I’m sure you have no clue as to why I’m writing this review I would have rather talk to you directly or to someone in your corporate because I do know that mistakes happen and accident happen but because of the lack of your team this needs to be known publicly Just in case you need to know who I am, my name is Regina Martin The question is why have my engine light came on twice on a brand new car and why was the incident not reported or even shown on the car facts history all incident are supposed to be reported If I had done these damages and they had to be sent off and fixed, it would have definitely been on that facts History I think that this is a dishonest incident and should have been reported to your insurance company I want to see how this review is going to be handled from this point Your service team have all my information emails and telephone number let’s see how we can solve this problem for a better review More

I would never recommend this dealership to anyone. They will con you and make you feel like they have your best interest at heart. This is very far from the truth in my experience. Watch them close They will con you and make you feel like they have your best interest at heart. This is very far from the truth in my experience. Watch them closely or they will con you also. More

Matthew Sutton, our customer service advisor was amazing! He provided great detail about the issue, pictures, and resolution. Matthew informed us of any recalls pending on the car and worked with us to set u He provided great detail about the issue, pictures, and resolution. Matthew informed us of any recalls pending on the car and worked with us to set up a time to complete the recalls. Matthew also provided the technician to provide any additional details. We had a great experience with Matthew and the service team. I am looking at possibly buying a new Kia Telluride based on my experience with the Keffer Kia team! More

Sales reps, finance Mgr, and dealer managers are all attentive and provide excellent service. The service dept is where empathetic customer service ends. attentive and provide excellent service. The service dept is where empathetic customer service ends. More

My old post was deleted. I purchased a used GMC Denali from Keffer Kia. I got home and realized there was hail damage and remnants from highway paint, and broken running boa I purchased a used GMC Denali from Keffer Kia. I got home and realized there was hail damage and remnants from highway paint, and broken running boards. During the purchase we found a suspension problem and in writing they agreed to repair the issue. After a couple of BBB complaints they agreed to finally take the truck in. I got the truck back after almost 3 weeks and nothing but the partial hail damage repair. The costliest part (the roof) was never touched. I still have the suspension problem and now have to hire a lawyer. On 10/22 I asked for the gap insurance and service plan to be cancelled ($5500). They claim they sent a refund to the bank but as of today 2/5 It is still not showing credited to my account. They gave me an image of a check but that means nothing. I can write a check for a million dollars and put it in my desk drawer and it means absolutely nothing. Jason told me the sales folks were suppose to inform any prospective buyer the auto assist running boards were broken. That was not disclosed to me until 2 months after I purchased the truck. Really disappointed and unhappy I have to get a lawyer involved but I've tried everything to reason with them. I have been buying cars since before most of these folks were born and these people are the most dishonest and unethical people I have ever worked with. I'm left with $2500 for hail damage, $2300 for suspension repair, and $1900 for running boards. I already spent $800 trying to remove the highway line paint. More

Still haven't received tags no paper work no jack no spare tire check engine light on after 2 days rude associates hang up in mid conversation would never recommend them or buy from them again still wai spare tire check engine light on after 2 days rude associates hang up in mid conversation would never recommend them or buy from them again still waiting check engine light on the very next day really. More