Keffer Hyundai
Matthews, NC
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Lousy service! They had my car sitting in there lot for 7 days before working on it. The rental car they let me use was not even close to my car. Too small. They ha They had my car sitting in there lot for 7 days before working on it. The rental car they let me use was not even close to my car. Too small. They had me wait several days before bring my car in so they could order parts. I got there and they didn’t have the parts. In a few words the overall experience was bag! The car came back to me with marks on it that I had to buff off. More
Had oil service today. I bought almost a 1000 $ of tires there last summer and was told twice on the phone before this appointment that “tire rotation” would be free. When I bought almost a 1000 $ of tires there last summer and was told twice on the phone before this appointment that “tire rotation” would be free. When I got there they said “we don’t do that anymore “ and lied about “not doing it the last two years “ when I know for a fact they did it before if you bought tires from them. Not keeping their word ! More
Have issues with repair that was completed on 4/11/24 and left three messages with my service advisor and have not had a response from Keffer. Very disappointing!! left three messages with my service advisor and have not had a response from Keffer. Very disappointing!! More
Very nice greeting. Asia Smith in the service department was very attentive, courteous and helpful. She made my experience at Charlotte of Genesis very enjoyable. Asia Smith in the service department was very attentive, courteous and helpful. She made my experience at Charlotte of Genesis very enjoyable. More