Keffer Hyundai

This is our fifth purchase from Keffer and our best experience. Our sales person, Chuck was very knowledgeable and helpful. experience. Our sales person, Chuck was very knowledgeable and helpful. More

I originally showed up for this appt to find out they needed my car for a week to fix this recall and the part wasn’t in. Since I need a car, I had to reschedule for 2 months later which was the first ti needed my car for a week to fix this recall and the part wasn’t in. Since I need a car, I had to reschedule for 2 months later which was the first time a loaner was available. We then had to delay again bc the promised concierge service wasn’t scheduled. 5 days after dropping off my car, I got an email listing over $1000 worth of service I needed to have done, nearly all which had been done literally ONE WEEK earlier at another shop as I have had too many troubles with the quality of repairs and communication at this dealership to ever go here for anything other than recalls. In summary- while I live my genesis, I will never buy another one due to the horrible experiences I’ve had in the service department over the past 10 years and 3 cars. Sales is great, but I am tired of having to go to them to fix every issue I have with service. One time they kept my car for two weeks and wouldn’t take or return my calls that entire time! Avoid anything at this dealership- I hear the north charlotte genesis is much better, but it’s too far for me personally to try. More

The dealership experience was refreshingly pressure-free. Every associate was both attentive and professional, guiding me through my credit profile and how to enhance it without a hint of condescension. Desp Every associate was both attentive and professional, guiding me through my credit profile and how to enhance it without a hint of condescension. Despite my fair credit score, their treatment made me feel valued beyond just the numbers, genuinely earning my business. The purchasing process was impressively quick as well! My time at the store was roughly 3, certainly no longer than 4 hours. I want to extend a special thanks to Levi, Chad, and James for making the experience outstanding. More

Great service, appreciated Kaajah Funderburk/Svc Adviser's accurate indication of how long the wait would be and they delivered on time. Vehicle serviced as well as car washed! Adviser's accurate indication of how long the wait would be and they delivered on time. Vehicle serviced as well as car washed! More

Car porter and service writer were great. Very positive and energetic. Would definitely recommend. Keffer Hyundai Very positive and energetic. Would definitely recommend. Keffer Hyundai More

After maintenance finished, Genesis workshop team brought my car back home!... this is highly appreciated. my car back home!... this is highly appreciated. More

Very nice experience and the time in and out was great. Appreciate all the effort to keep it within the 2 hours Appreciate all the effort to keep it within the 2 hours More

I was able to easily make an appointment for my car online. Kaajah was my service advisor. She was friendly and efficient. I left the car there while it was being serviced. Kaajah texted me an upda online. Kaajah was my service advisor. She was friendly and efficient. I left the car there while it was being serviced. Kaajah texted me an update about the service and called when the car was ready. She even greeted me by name when I walked in to pick it up! More

They accept more service appointments than they can fulfill. Had an appointment for oil change, was told it would be about 90 minutes. After 2 hours waiting, i was asked if i had a ride home to leave i fulfill. Had an appointment for oil change, was told it would be about 90 minutes. After 2 hours waiting, i was asked if i had a ride home to leave it overnight or can i come back the next day. Will not be back and can not recommend. More

Our sale person Dony was very informative and really made sure we understood the vehicle we wanted to purchase Eden in the Finance department was very good in going thru our paper work and answering all our sure we understood the vehicle we wanted to purchase Eden in the Finance department was very good in going thru our paper work and answering all our questions. She was very very good. The sales manger was also very helpful and a good person to deal with. We had a great experience and wood recommend this dealership for anyone looking for a Hyundai vehicle. More