Keffer Hyundai

They accept more service appointments than they can fulfill. Had an appointment for oil change, was told it would be about 90 minutes. After 2 hours waiting, i was asked if i had a ride home to leave i fulfill. Had an appointment for oil change, was told it would be about 90 minutes. After 2 hours waiting, i was asked if i had a ride home to leave it overnight or can i come back the next day. Will not be back and can not recommend. More

Our sale person Dony was very informative and really made sure we understood the vehicle we wanted to purchase Eden in the Finance department was very good in going thru our paper work and answering all our sure we understood the vehicle we wanted to purchase Eden in the Finance department was very good in going thru our paper work and answering all our questions. She was very very good. The sales manger was also very helpful and a good person to deal with. We had a great experience and wood recommend this dealership for anyone looking for a Hyundai vehicle. More

The dealership was clean and the employees friendly and helpful. It was nice having water and snacks available in the waiting area. helpful. It was nice having water and snacks available in the waiting area. More

Luckily I had a sles rep who was experienced named James Brown who explained all paperwork and the new car features. Good experience. Brown who explained all paperwork and the new car features. Good experience. More

When someone hit my parked Sonata it was totalled. I loved that car and wanted to replace it with another. I knew I wanted to work with the best Hyundai dealer in Charlotte and went straight to Keffer I loved that car and wanted to replace it with another. I knew I wanted to work with the best Hyundai dealer in Charlotte and went straight to Keffer Hyundai. They were the 2023 dealer of the year, and I needed a dealer that was easy to deal with, and trustworthy. Not at all the nightmare normally associated with buying a car! My expectations were exceeded and I’ll continue to use Keffer Hyundai in the future. More

I can't say enough good things about the staff at Keffer, Hyundai. Sales, Finance, and Service department have great customer service. The reason for 4 stars instead of 5 would be the dealings between corp Hyundai. Sales, Finance, and Service department have great customer service. The reason for 4 stars instead of 5 would be the dealings between corporate and the local dealerships. It's hard not to feel duped or suckered when you purchase extended packages on a new vehicle and you still have to pay over $1.2k for a part that should not be a $1.2K part. More

I had an outstanding experience with the Christian, the entire process and all I had the pleasure of meeting while purchasing my CPO G70. entire process and all I had the pleasure of meeting while purchasing my CPO G70. More

Dony had great customer service, had a hiccup and miscommunication but they went above and beyond to take care of us. Facility was clean and organized and busy but overall I would purchase another ve miscommunication but they went above and beyond to take care of us. Facility was clean and organized and busy but overall I would purchase another vehicle from them. More

A frustrating experience. The inconvenience was staggering. The service advisor was not customer focused and I had to initiate most of the conversation to get updates. This wa The inconvenience was staggering. The service advisor was not customer focused and I had to initiate most of the conversation to get updates. This was time consuming and demonstrates Keffer's service department focus, which is NOT on the customer. Keffer chooses to commuincate through a messaged based customer portal which further distances the service advisor and the customer. While the portal provides proposed repairs and offers the customer a selection on which repairs to approve and which one delays, this customer prefers a personal touch. I have opened a case with Hyundai Auto group national to inform them of the the dissatisfaction I have about this repair. In the past, Keffer service department has been prompt, but in this case Keffer dropped the ball. Customer deserves better than to wait 11 days for car repair. More

This was one of the best experiences I’ve had with a dealership in my life. Asia Smith greeted me with a smile and ensured my vehicle was serviced and cleaned as well. The work was completed in a timely dealership in my life. Asia Smith greeted me with a smile and ensured my vehicle was serviced and cleaned as well. The work was completed in a timely manner and a Lyft was provided by the company. Great customer service!⭐️⭐️⭐️⭐️⭐️ More