Keffer Hyundai

Keffer Hyundai review: Michael Bradley - 2018 Genesis G80 - 11/28/22 First it should be noted that I chose this dealership over the one located within 5 miles of my home. This one is almost 30 miles away. - 11/28/22 First it should be noted that I chose this dealership over the one located within 5 miles of my home. This one is almost 30 miles away. Customer Service \ Service representative were excellent. Took my concerns down exactly as stated. Viewed the pictures I had for better understanding of my problems. She asked questions for clarification. Provided me with timelines with waiting on car or if I left it. Excellence Where I do have a problem is in the actual work that was performed. I had an alignment, oil change & inspection. On the alignment my vehicle now pulls severely to the left. It was not behaving this way when I brought it in. Even with the alignment being needed. Also the steering wheel is not centered with the wheels. By this I mean that, when going straight the steering wheel has to be turned about 15° to the right. I am returning the vehicle for corrections Monday 11/21/22. More

Best dealer experience ever. Nice and thorough presentation, quite a long test drive, surprisingly polite and helpful service. Eric Coffield was the sales manager. 10-star experi Nice and thorough presentation, quite a long test drive, surprisingly polite and helpful service. Eric Coffield was the sales manager. 10-star experience. More

Fantastic dealership service! We were really worried about completing our lease trade-in since we knew prices weren't what they were a couple years ago. Not a problem here! Our s We were really worried about completing our lease trade-in since we knew prices weren't what they were a couple years ago. Not a problem here! Our salesman, George, gave us great options and advice based on our budget and we got our new lease squared away pretty quickly. It was a less painful experience than we were anticipating. Keffer Hyundai was great and hopefully George will be there in a couple years when it's time to lease again! More

The oxidized chrome was replaced under warranty. This included the two rear windows in the rear of my GV70. It took 2 days, but I had a loaner, so no issue there. The valet retrieved my GV70 and bro This included the two rear windows in the rear of my GV70. It took 2 days, but I had a loaner, so no issue there. The valet retrieved my GV70 and brought the loaner. Asia, my advisor, and Jennifer, another advisor kept me in the loop. The valet, Austin by name, returned my GV70 when complete. He’s an asset as he is very congenial and a nice guy. It has been a success! I so appreciate not having to leave home for service to be performed. More

My car has been back an forward to the dealership for the same thing and still hasn’t been fixed. same thing and still hasn’t been fixed. More

Great service with sales service and follow up - highly recommended Would buy here again - thank you recommended Would buy here again - thank you More

As a first time car buyer, Keffer Hyundai was fantastic and I would recommend working with them. George was awesome and incredibly knowledgable and helpful. He made the buying experience fun and painless. and I would recommend working with them. George was awesome and incredibly knowledgable and helpful. He made the buying experience fun and painless. More

They have time and patience with their customers, and they are reliable and friendly to approach. they are reliable and friendly to approach. More

I am a repeat customer. The finance department was great to work with. When I needed my new car I went back to see George Athens. He is honest and easy to talk to. The finance department was great to work with. When I needed my new car I went back to see George Athens. He is honest and easy to talk to. More

After realizing that something was happening with my 2015 Hyundai Sonata motor in that the engine oil was depleting at an abnormal rate, I decided to take the vehicle to Keffer Hyundai in Matthews (off hwy 7 Hyundai Sonata motor in that the engine oil was depleting at an abnormal rate, I decided to take the vehicle to Keffer Hyundai in Matthews (off hwy 74) and asked them to do a "oil consumption test". They asked me to leave the car at the dealership for a day or two while they did the check, only for the car to remain at the dealership for 7 days. I paid for an oil change and filter change, at which point they asked me to drive the car for approx. 1000 miles and to return to the dealership for them to make sure the issue was no longer happening. This process was repeated again, and this time the car remained at the dealership for 4 days. Having the car remaining at the dealership for this long obviously is a huge problem for transportation purposes. After this entire debacle, Hyundai finally decided to give me an engine replacement, due to a manufacturing recall on the vehicle, and during this time I was provided with a rental. After over a month the engine was finally replaced and I was finally given my car back. Less than 10 days later, the check engine light is on. Immediately, I took the car back to the same dealership to see what the issue was. The issue now was a "variable charge motion actuator (VCMA)" and was told that this fix was going to come out of my pocket when speaking with Hyundai representatives Stephanie and a mechanic. I asked them where the part was located on the engine and if this was something that was removed or altered during the engine replacement, to which Stephanie, over the phone, let me know that this piece was "untouched". I came to find out later from a mechanic when I went into the dealership, that this part was removed from the top of the engine in one complete piece as a part of the cover, which I had suspected to begin with. The mechanic proceeded to try to convince me that this piece could not have been damaged during the engine replacement, which I vehemently disagreed with and let Stephanie know directly at the time. I was brushed aside and told I would be forced to pay the labor and parts for this fix, totaling $689.45. Not only do I feel like I was tricked and wronged into paying for this, on top of being without my vehicle and no rental for almost 2 full weeks, this dealership, Keffer Hyundai of Matthews, is the worst customer service and business I have ever dealt with. I will NEVER again enter any Hyundai for a purchase or for service and I can promise you I will let everyone I can know about this awful experience and group. More