Keffer Hyundai

My recent service experience was not good! !! I made an appt for an oil change and tire rotation. My tires were not rotated. I know it was not done because I have a very prominent scratch on my !! I made an appt for an oil change and tire rotation. My tires were not rotated. I know it was not done because I have a very prominent scratch on my right front rim and that tire/rim is still in the same spot. I didn't notice that they weren't rotated until i got home. I’ve left a message for the service manager and spoken to two other people at the dealership, but I can’t get ANYONE to call me back. It’s ridiculous! At this point, how can I even be confident that my oil was changed? Also, I was told when I showed up that I was not due for service even though I received an email from genesis of Charlotte indicating that I was due. I’ve since been told that those are automated emails and not accurate. Why send them then? That makes absolutely no sense. It's confusing and a waste of your customers time. I’ve also since received an email from genesis of America stating I was due for service! It’s insane how uncoordinated this all is. I’m very upset by the service, or lack there of, that I’ve received. I would appreciate someone reaching to me to address this promptly. More

Fast speed of service, very welcoming to customer. And complimentary snacks and water. Thank you. And complimentary snacks and water. Thank you. More

Speedy service friendly staff. Tristian is amazing knowledgeable, patient, and helpful. I recommend him to anyone looking to buy a new car. Tristian is amazing knowledgeable, patient, and helpful. I recommend him to anyone looking to buy a new car. More

My recent service was disappointing. The mechanic somehow managed to turn off the tire pressure program while rotating my tires. Additionally the mechanic failed to toque the lug nuts on The mechanic somehow managed to turn off the tire pressure program while rotating my tires. Additionally the mechanic failed to toque the lug nuts on my tires leaving them loose and setting up the possibility that my wheels could come off. I called the problem to the attention of Annika, the service writer, asking if it would be necessary to bring the car back to fix the tire pressure program. I got no response. My clocks were also changed to the wrong time and not corrected, although I fixed it myself. All of this and a repair bill for the 42k service was over $1300. More

Worst dealership ever. Tried to make me pay for duplicate services for diagnostic that was just performed and paid for. Told me my transmission was fine and the problem was Tried to make me pay for duplicate services for diagnostic that was just performed and paid for. Told me my transmission was fine and the problem was my tires. Finally admitted the transmission was the problem but didn't provide a rental. They had my car for 2 months and I had to pay over 2k out of pocket for a rental. They didn't provide updates through the time of having my car. I had to contact Hyundai Corporate to get any information on my car. I even left 4-5 messages with the service manager and never heard a word from him the whole time. The service advisor told lies to me and to Hyundai corporate. Hyundai corporate also had issues with lack of communication from the dealership(service advisor and service manager). Gave Hyundai Corporate and myself multiple dates for repairs to be done and never met them. The dealership informed us when the transmission was delivered to their dealership but did not perform the actual service on the car for several weeks. Corporate communicated that I needed an extra service provided given the extent of time that they had the car. Finally picked up my car yesterday and was informed that I needed to pay for the service. This was never communicated to me. The transmission was under warranty. I expressed my frustration and said that it was not communicated to me that I would owe anything and to please get a service manager so that I could talk with them and get an understanding. Service manager never showed up....SHOCKER.... Another advisor worked with me to close out my stuff and a technician came to the computer and told them to not worry about the cost. I assumed that was because he knew about the arrangements and constant contact with corporate. I leave the dealership with my car. Received a text message this morning from the same service advisor that had lied so many times to us(Breon). He stated that after getting my car back yesterday, it was determined that the dealership will no longer do business with me. Every time I've walked into this dealership, I hear someone at the service department getting upset with the dealership about lies and all the nonsense. Seems to be a common issue. They show ABSOLUTELY NO RESPECT and have zero accountability More

The worst experience ever, they hold my car for 37 days and I needed to get involved the manufacturer, they never answered my calls and I'm suing them for lemon law and I needed to get involved the manufacturer, they never answered my calls and I'm suing them for lemon law More

Very nice job locating the vehicle I wanted and working out the deal with me. out the deal with me. More

I got a Hyundai Elantra SEL for my daughter. Jose was a great in closing the deal. Jose was a great in closing the deal. More

Sebastian was very nice and helpful and everyone was so nice, got us out quickly nice, got us out quickly More

The Dealership was very helpful and rectified the problem with my car in a very short period of time!!! with my car in a very short period of time!!! More