Keffer Hyundai
Matthews, NC
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Waited in the lobby for 2 hour for a SCHEDULED service appointment an a recall. After 2 hours of waiting, I was told they don't have the part they need and have ordered it. They knew the VIN and exact spe appointment an a recall. After 2 hours of waiting, I was told they don't have the part they need and have ordered it. They knew the VIN and exact specs of my car days beforehand. WhyTF do I need to wait 2 hours for them to tell me they don't have a part??? Ridiculous. More
Keffer Hyundai and their sales professional Shelene Al Brahim are second to none. If you are looking for a fantastic car or SUV. Feel free to look around, but don't sign on any dotted line without meeting Brahim are second to none. If you are looking for a fantastic car or SUV. Feel free to look around, but don't sign on any dotted line without meeting with Shelene and the rest of the Keffer Hyundai team. You wont find a better sales professional anywhere. Shelene really listens and makes sure you get into the vehicle that is perfect for you, your needs, and your budget. More
My first time buying a new car, and Keffer made it easy for me and my husband. I worked with Peter, he answered all our questions about the car and financing. It's obvious that Keffer puts a lot of thought for me and my husband. I worked with Peter, he answered all our questions about the car and financing. It's obvious that Keffer puts a lot of thought and effort into making their cars stand out from the rest and their customer experience the best possible. We did not trade in a vehicle, and we had our new vehicle delivered to us. We also waited a week or so for the vehicle to arrive on the lot and it arrived sooner than expected. More
Service has been inconsistent. However, my latest experience in February 2023 was better than in the past. Moving in the right direction. However, my latest experience in February 2023 was better than in the past. Moving in the right direction. More
Dezaria was wonderful super sweet and personal! The other lady there wasn't as nice I wouldn't say she was mean but she came off very cold. I had to ask her a question because my service manager The other lady there wasn't as nice I wouldn't say she was mean but she came off very cold. I had to ask her a question because my service manager had stepped out and she acted very annoyed that I she had to answer my simple questions. More
George was very professional and extreme helpful. He provided thorough in formation regarding the Tuscans and what would HES suite my needs. He made the car buying process easy and stress-free. Highl He provided thorough in formation regarding the Tuscans and what would HES suite my needs. He made the car buying process easy and stress-free. Highly recommend working with him. More
The service is team is thorough and punctual, and I like that they give customers periodic progress updates during their visits. (Thank you, Violet!) that they give customers periodic progress updates during their visits. (Thank you, Violet!) More
Customer service has always been bad at this location. This time was worse. Over two hours for an oil change and tire rotation. Totally unacceptable. This time was worse. Over two hours for an oil change and tire rotation. Totally unacceptable. More