Keffer Hyundai

Well i have purchased three cars from Keffer Hyundai since November 2010 I bought a 2011 Geneis Coupe,2010 Elantra for my Daughter and just last week ago purchased a 2013 Sonata limited 2.0T for myself since November 2010 I bought a 2011 Geneis Coupe,2010 Elantra for my Daughter and just last week ago purchased a 2013 Sonata limited 2.0T for myself the process was great everytime or i wouldn't have gone back i would highly recommend them to my friends and family...The service department there is great..I would like to thank all who were involed in all my deals with Keffer,Many Thanks to Jeff Goodwin,Scott Crambett,JB Beckley,Kevin Martin & Bobby (the Blue Link man)....... More

Original deal was not honored; headlight did not work, and an employee told us to buy a light, install it and bring the receipt to Keffer. We had a very good experience at Keffer Dodge; however, Keffer and an employee told us to buy a light, install it and bring the receipt to Keffer. We had a very good experience at Keffer Dodge; however, Keffer Hyundai was far below acceptable. We made a deal with a manager (Vito) for a certain out the door price, plus an iPod dock. The next day, when we returned, with a check in hand, to purchase the vehicle, after a lengthy delay, the senior manager (JB) came out and told us he could not honor the deal made by his junior manager (Vito), and we would not get an iPod dock. He (JB) explained that Vito was not there, but that the dealership could not and would not honor that deal, and that he had spent $500 extra on checking the vehicle. I expressed my displeasure, and stated that we made a deal with a manager at Keffer. JB explained that we would not be getting our iPod dock. The money involved was quite low - $100 or so, but Keffer was firm, despite the deal we made. The old bait and switch, just before deal closing. This, however, was not even the worst part. I went to drive the vehicle home, and immediately noticed the front headlight was not working. I returned to the dealership, and stated that my brand new vehicle, purchased five minutes prior, had an inoperable headlight. A Keffer rep checked the service department, and found it closed. His advice was to go to Advance Auto Parts and buy a headlight, install it and bring the receipt to the dealership, or just drive it home and bring it back two days later when the service department was open. After a few minutes, while I was outside deciding which of those options to choose, another rep came out, apologized and eventually I was able to get a loaner vehicle while the light was repaired. However, the fact that a Keffer employee would think it was acceptable to tell a customer, who bought a car ten minutes prior, to go purchase a headlight and install it, is indicative of the overall ethos we found in most employees at Keffer Hyundai - say whatever is needed, without regard to customer service. More

We had an incredible car buying experience at Keffer, and more specifically with Scott Cramblitt. Scott spent about 2 hours with me on my first visit when I told him I wasn't ready to buy, but just wanted to more specifically with Scott Cramblitt. Scott spent about 2 hours with me on my first visit when I told him I wasn't ready to buy, but just wanted to start looking. We drove two different vehicles and his knowledge of Hyundais is unrivaled. He answered every question immediately and never had to find out an answer for us (unlike other dealerships we visited). We eventually returned to Scott and purchased a Certified Pre-Owned Tucson. I feel like he really worked with us to get the price down to what we could afford. At no point in the process were high pressure sales tactics used. Everyone that we came in contact with at Keffer was very courteous and helpful. We will definitely return to Keffer for our next Hyundai purchase. More

While the sales experience a year and a half ago was pretty painless, everything since then has been a terrible experience. After buying the car they recommended a company to tint the windows - my 3 pretty painless, everything since then has been a terrible experience. After buying the car they recommended a company to tint the windows - my 3 year old daughter could have done a better job, and when I complained I didn't get much in the way of improvement and the company they recommended were always late or not available to try to fix things. Yesterday I took the car in for a warranty fix of the gas indicator. They told me it would take "approximately and hour" so I waited - I ended up stuck in the dealership for 3 and a half hours! When I got the car back it smelled like someone had doused the back seat with gas. The smell wasn't gone 24 hours later so I called and rather than get an apology someone told me that gas had probably got spilled on the carpet and they would try to fit me in if I go there and clean it up - I expect them to do it first time round, not expect me to drive 20 miles out of my way for unnecessary follow up visits. To add insult to injury, they had obviously taken my daughter's car seat out without letting me know. When I went to put her in it this morning it was put back in but with the straps not tightened and all twisted up. They may not care about their own kids' safety, but they have no right to endanger my child's life by installing a car seat in a dangerous way. Don't go here. Don't buy a car from them and certainly don't expect good service. More

Bob Ernsberger was very knowledgeable of all the vehicles we were interested in. Bob was also very helpful and attentive in all phases of the transaction therefore he made our car buying expereience so much we were interested in. Bob was also very helpful and attentive in all phases of the transaction therefore he made our car buying expereience so much better. Bob was the main reason why we came back to Keffer since we've had a pleasant experience buying our previous car from him. More

I walked into this dealership after visiting 2 others. I specified what i was looking for as far as quality, price and what i had to trade in. Mr. James Brown did not waste my time with any of the sales tac specified what i was looking for as far as quality, price and what i had to trade in. Mr. James Brown did not waste my time with any of the sales tactics he was straight to the point and sold me a beautiful 2013 sonata limited. I had no money to put down and a trade in that i thousands in negativite equity in. The dealership worked on my behalf and that's what sold me. They cared!! Clara Richardson More

This is our 4th cars we bought and leased with Keffer. They have treated us good everytime we dealt with them. They were very fair on the prices and gave us good trade in value on our cars. They have treated us good everytime we dealt with them. They were very fair on the prices and gave us good trade in value on our cars. More

I received excellent customer service from everyone I came in contact with at Keffer Hyundai. I found them originally through using Edmunds.com. Chip Conley at Keffer Hyundai was one of several sales peo came in contact with at Keffer Hyundai. I found them originally through using Edmunds.com. Chip Conley at Keffer Hyundai was one of several sales people who contacted me from different North Carolina area dealers. However, Chip and the entire staff at Keffer Hyundai were by far superior to everyone else's customer service. Chip found me exactly what I wanted with absolutely no hassle and while i live in Raleigh, it was definitely worth the trip to Charlotte to get my car from Keffer Hyundai. Everyone who helped me when I bought my car was professional, courteous, caring and helpful. I know that buying this car from Keffer Hyundai is the beginning of a good and long partnership with them. I highly recommend buying a car from Keffer! I know that the next time I am in the market for a new car, I will be going to Keffer Hyundai. More

I just left another dealership, when i walked into Keffer Hyundai. Honestly, i had my "guard" up, because of the experience i had at the dealership prior. I was pleasantly surprised at how friendly and NON Hyundai. Honestly, i had my "guard" up, because of the experience i had at the dealership prior. I was pleasantly surprised at how friendly and NON pushy everyone was. They answered all my questions, honestly, and have kept their word on everything promised. i had my older car for almost 12 years, so i had lots of questions and have been out of the car buying process for years. Keffer Hyundai made it easy and understandable, plus they were easy on the eyes :o i would definately recommend them to someone in the car buying/leasing process. More

My experience with Keffer Hyundai were very positive. I did my homework via the internet for the car I was interested in purchasing (2013 Hyundai Elantra). Sent emails to dealership throughout eastern Nort did my homework via the internet for the car I was interested in purchasing (2013 Hyundai Elantra). Sent emails to dealership throughout eastern North Carolina for their best offer, Keffer made me the best offer. Throughout this process I was talking to an excellent salesman James Brown. He was professional, knowledgeable and friendly. Once the deal was reached by phone, the purchase contract was faxed to me and my credit union and I drove down to pick up my new car. The whole process could not have been easier or more enjoyable. Thanks to James Brown and Keffer Hyundai. Charles Stephens More