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Keffer Hyundai
Matthews, NC
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The salesman, Kenny Walker, was wonderful. He was very friendly, approachable, and easy to talk to. He definitely made the experience not feel intimidating and he genuinely seemed concerned with making su friendly, approachable, and easy to talk to. He definitely made the experience not feel intimidating and he genuinely seemed concerned with making sure my experience at Keffer was as enjoyable as it could be. He also went out of his way to make sure any question I had was answered. The negative part of my experience came from talking to financier after the deal was made. Even though it was later in the evening when the dealership wasn't very busy, it took way too long to see a financier and solidify the deal. Then when we got into the room they were still printing out things as we did them. I honestly cannot remember the financiers name, but his signature is all over my paperwork if need be. The financier was very friendly, and he was sincerely doing his best to make things go as smoothly as possible. However, that being said, he clearly had too MUCH pressure on him to make me finance the car over a long period of time, and to make me buy a warranty deal with the dealership. I get it, dealerships want to make money, but I have no doubt this guy was ring pushed way too hard by corporate to make an additional deal. He used a rather GRAPHIC scenario to try to scare me into buying the warranty, and that was seriously not appreciated. Once again though, I do not feel this was within his inherent character. He seemed to be really nice and attempting to do his best, but he had way too much higher influence on him. Overall it wasn't a bad experience at Keffer, I would even call it good/great! I just don't think I should have been held waiting as long as I was, and I think the finance department really needs to examine their selling strategies or fix their high pressure system. More
I bought under the Costco program so I filled out the form online about what type of car I was looking for. Bob got back to me right away with several options and then followed up with a phone call and form online about what type of car I was looking for. Bob got back to me right away with several options and then followed up with a phone call and we made an appointment for later in the week. He was very friendly, personable, and knowledgeable about the car and the program. He made the experience an enjoyable one and I would buy from him again. He also followed up with a call a week later just to see how we liked the car! -Angela Blair More
Kayla was awesome from beginning to end! The customer service and ease of purchase was great! I Will definitely buy another car from her in the future!!! service and ease of purchase was great! I Will definitely buy another car from her in the future!!! More
We went to the Keffer Dealership to see and drive a hybrid car that we had previously gotten a quote on line for. We thought the price was good and we were met at the front by a man that I husband had hybrid car that we had previously gotten a quote on line for. We thought the price was good and we were met at the front by a man that I husband had previously bought cars from at Arnold Palmer's. They exchanged ole times and he brought the car around for us to drive. The exchange with the guys while purchasing the car was most pleasant. The drive was a bit trying due to the traffic on Independence but thankfully we had the patience to deal with the traffic. We bought the car and are very pleased with it at this time. More
Truly a pleasure to do business with. Phil Robbins made our car buying experience very easy and very enjoyable. All we can say is what a pleasure to deal with a great bunch of people. We drove out with ou our car buying experience very easy and very enjoyable. All we can say is what a pleasure to deal with a great bunch of people. We drove out with our brand new Sonata SE the very same day. They really know the meaning of customer service and know how to treat thier customers. All we can say if you want to know how it feels to be really appreicated as a customer and want to experience a truly no hassle purchase....go to Keffer Hyundai they know how to treat you right. I will definately buy again and again. Great product, Great price, and great professional sales and service....WE love ya. Dan and Gladys More
GREAT CAR BUYING EXPERIENCE WITH SCOTT & THE KEFFER TEAM...EVERYONE MADE IT EASY & CONVENIENT.....JIM, BE PROUD OF YOUR EMPLOYEES, SCOTT, STEVE, PEGGY, & BOBBY (WHOM WE THOUGHT SHOULD COME WITH THE C TEAM...EVERYONE MADE IT EASY & CONVENIENT.....JIM, BE PROUD OF YOUR EMPLOYEES, SCOTT, STEVE, PEGGY, & BOBBY (WHOM WE THOUGHT SHOULD COME WITH THE CAR)..... WE GIVE ALL THE KEFFER FOLKS WHO HELPED US A "10"... THANKS, BRENDA & JERRY LATHAN More
Contacted COSCO Auto Buying Serv..: Keffer's Megan Thomas asst. Internet Mgr. contacted us and refered us to James Brown. James and Megan answered all the questions we had . On the day of our visit w Thomas asst. Internet Mgr. contacted us and refered us to James Brown. James and Megan answered all the questions we had . On the day of our visit we met with Mr.Brown for the first time. James found the car that met our wishes. James detailed and explained all the equipment and how they worked.(outstanding knowledge of Product). We also met with JB Beckley ,Steve Shenk,and Peggy Iverson. All of these folks were just OUTSTANDING and a PLEASURE to work with. We purchased our New SONATA and drove it home. These folks made shopping for a new car a PLEASURE ! Larry & Vivian W. Asheboro N.C. More
Had my car towed in as I had lost the key to my 2011 Genesis that I truly loved. Had the choice to purchase a new 2013 Genesis or pay for a key and my lease was due in 5 months. James Brown met with Genesis that I truly loved. Had the choice to purchase a new 2013 Genesis or pay for a key and my lease was due in 5 months. James Brown met with me and worked a deal I could not refuse. So I lost my key and drove out with a new 2013 Genesis. I was visiting from Orlando and found James and Keffer Hyundia extremely friendly and easy to work with. I will be back and recommend James Brown and Keffer as the Best! More
We arrived and were greeted promptly. We were treated courteously and professionally from start to finish. Even getting through the paperwork was painless. Great job by all! courteously and professionally from start to finish. Even getting through the paperwork was painless. Great job by all! More
Very pleasant experience from the minute we walked in the door. This dealership is doing something right, and it is obvious from all the awards hanging on the walls and from the packed salesroom. We were v door. This dealership is doing something right, and it is obvious from all the awards hanging on the walls and from the packed salesroom. We were very impressed! More