Keffer Hyundai

DO NOT BUY OR SERVICE VEHICLE HERE I had a bad experience with the service department at Keffer Hyundai. I was scheduled to have my driver seat rail replaced on Saturday, September 6, I had a bad experience with the service department at Keffer Hyundai. I was scheduled to have my driver seat rail replaced on Saturday, September 6, 2014 at 1:45 p.m. I actually brought the car in about 45 minutes early, and I was told by Vince Deloreto that they couldn’t work on my car that day. He informed me that they need half a day to replace the seat rail, and they weren’t fully staffed to do that on a Saturday. So, I told him that they shouldn’t have scheduled me for Saturday, but I understood. So, Vince scheduled me for Tuesday morning at 7 a.m., and so I asked for a loaner vehicle so I could get to work. He said that wouldn’t be a problem. I arrive on Tuesday, September 9th at 7:10 a.m., drop my car off, get the loaner, and go to work. Around 5 p.m., I call the service department and speak with Vince. He tells me that they weren’t able to get to my car, and it would be finished on Wednesday. After hanging up and thinking about it for a few minutes, I call back and ask to speak with the service manager… I believe his name is Shawn Howard. I tell Shawn that I don’t understand why they couldn’t get to my car that day. If they knew they were going to be busy, why schedule my service for that day. I ask if they have actually done anything with my car. He puts me on hold for a while, and when he returns to the phone, he tells me that they have the seat apart but didn’t have enough time to finish it. I decide that I’m ok as long as they were actually working on my vehicle. On Wednesday after work, I call the dealership around 4:30 p.m. to find out the status of my vehicle. Again, I’m told that they were not able to get my vehicle finished and that it would be finished on Thursday. So, I decide to go to the dealership to see what’s going on with my vehicle. I get there and ask someone in service to check on the status of my vehicle. The young man goes to the garage area, comes back, and looks something up on the computer. He tells me that my vehicle is out on the lot. Immediately, I ask to look at my car, because I know that if the seat is apart, they aren’t moving my car out of the garage. So, the young man takes me to my vehicle. I open it and see that my vehicle seat is intact and has not been touched for two days. So, I confront Vince Deloreto, and basically tell him that I don’t appreciate how I’ve been treated and lied to. I also tell him that if he would have just called me and told me the status of my vehicle that I would have been okay. But, I never received any phone calls updating me on the status of my vehicle. I had to make the effort to call and check on my vehicle. He apologizes and says that the service department has been slammed. I tell him that I am taking my car, and I will not be returning to the dealership. Later, the service manager, Sean, calls me, apologizes, and sets me up with a new service appointment, a guarantee that my vehicle will be finished on the same day, valet service, and a full tank of gas. So, I reluctantly agree to bring my car back. However, after getting my car back this last time with cigarette smoke/bad cologne smell and huge scrape on front bumper, it was obvious that this service department was okay with what they were presenting to me. After a couple of months driving the vehicle and not being able to rid my vehicle of cologne/cigarette smoke smell, I decided to trade in the vehicle and buying a brand new Audi SQ5. I would have purchased a new Genesis, but I don't think Hyundai dealerships are on the same level as Audi and other luxury brands. People who spend money on a luxury vehicle expect to be treated with a little more care and respect. Done with Hyundai altogether. More

ALWAYS A GOOD SERVICE I'm always pleased with the service your provide, everyone is very freindly and ready to assist. I will recomend your dealer ship to anyone. Thank I'm always pleased with the service your provide, everyone is very freindly and ready to assist. I will recomend your dealer ship to anyone. Thank you More

EXCELLENT Service! I had a wonderful experience at Keffer Hyundai recently! The customer service that Matt Corwin provided me was EXCELLENT!! He explained everything th I had a wonderful experience at Keffer Hyundai recently! The customer service that Matt Corwin provided me was EXCELLENT!! He explained everything that my vehicle needed, escorted me to the service area so that Justin could explain the service that was needed at the time and what could wait a while to accomodate my budget, provided a rental car to me while mine was being serviced and updated me throughout the process. I was a very happy customer and I will definitely return! More

Best Mothers Day EVER! Hey it's Francene Marie and I'm feeling like a rock-star with my Hyundai Sonata. Glenn Hildreth worked his magic to make sure my payments were afforda Hey it's Francene Marie and I'm feeling like a rock-star with my Hyundai Sonata. Glenn Hildreth worked his magic to make sure my payments were affordable. Sales associate Mel Griffin was knowledgeable, friendly and patient. She made sure I picked the car that fit my needs. Dewayne Moser - every car dealership should be the model for all dealerships. You train your team the RIGHT WAY! More

Highly recommended! Phil Robbins is a phenomenal Sales Professional. From the time I walked in the door Phil listened to my needs and desires for a new vehicle. He was in Phil Robbins is a phenomenal Sales Professional. From the time I walked in the door Phil listened to my needs and desires for a new vehicle. He was interested in meeting my needs not selling me a car. Phil recommended that we take a test drive route that met my needs so we went on 485! Furthermore, Phil went to bat for me when it came time to talk financials. I left the dealership feeling satisfied with my purchase, thanks to Phil! More

Exceptional customer service Once again I was pleased with my scheduled maintenance. Great customer service, my car was ready and waiting when I returned. Great customer service Once again I was pleased with my scheduled maintenance. Great customer service, my car was ready and waiting when I returned. Great customer service always! More

Fast service with no BS I am retired airline maintenance tech and pilot.....I know when a dealer is feeding me bs for repair items....this is NOT the case with my experience I am retired airline maintenance tech and pilot.....I know when a dealer is feeding me bs for repair items....this is NOT the case with my experience at Keffer Hyundai . The Service tech Vince was forthright with some of the issues with my son in-laws car, they addressed the major safety issues, I deferred others that were not pressing at this time (believe it or not airliners are maintained in the same manner). I have always had good service when I bring in my 2011 Genesis sedan...first class operation....rare now a days. More

It was my first time buying a car on my own and it was very enjoyable. Kenny Walker was great and very professional and personable. very enjoyable. Kenny Walker was great and very professional and personable. More