Keffer Hyundai

Great Salesman - To Management...Details Matter We just purchased a new to us 2013 Hyundai Santa Fe. We love the car and Justin, our salesman, was great. Marcus in finance was also excellent to de We just purchased a new to us 2013 Hyundai Santa Fe. We love the car and Justin, our salesman, was great. Marcus in finance was also excellent to deal with. Overall the experience was great. One thing that I did not like was the fact that one of our key fob's plastic shell had been chewed by a dog (maybe the previous owners) and it was visibly broken. I tried to fix it but every time I pushed the lock button it kept popping open into two pieces. Prior to closing the deal I asked for a new key from multiple people at the dealership or even a key shell. I was told no because there was no more money in the deal and the dealership couldn't afford it. I asked if I bought a key online could they code it for me. I was told no again. I asked if they could give me a key from the other used 2013 Santa fe on the lot and was again told no. This may seem like a small thing but every time I push the remote button to lock my car and it pops apart in to two pieces I grow ever more frustrated by the dealership that completed a transaction with a known defect and then told me to figure out how to deal with an integral piece of the car that is broken on my own. It's the small details that make all the difference when you think about customer satisfaction, word of mouth recommendations and returning for future business. Changing the plastic shell from one car to another would have completely satisfied this buyer and bumped this rating. Maybe when I go back Wednesday to pick up my touch up paint for the spots they missed in the detail process that they were made aware of they will reconsider and fix the issue. I have to fill my tank before I go though because the 16th of a tank of gas barely got us home. I'll keep you posted. More

Great job Vince! Thank you for helping us with the state inspection. Even though it was a last minute job you expedited it when we need it the most to complete the sal Thank you for helping us with the state inspection. Even though it was a last minute job you expedited it when we need it the most to complete the sale. The Gobbo's More

new car lease All in all it was a good experience. Took way too long to meet with finance person. Too many forms to sign.got call back for a mistake. All in all it was a good experience. Took way too long to meet with finance person. Too many forms to sign.got call back for a mistake. More

Great Experience Shelene and the rest of the staff were terrific. I have no complaints and received the exact kind of experience I was hoping for. It was great! Shelene and the rest of the staff were terrific. I have no complaints and received the exact kind of experience I was hoping for. It was great! More

Not a Pressure Sale I have purchased 4 cars through Keffer and have enjoyed working with Scott. Scott has been a great person to work with and goes out of his way to assi I have purchased 4 cars through Keffer and have enjoyed working with Scott. Scott has been a great person to work with and goes out of his way to assist in anyway he can to make the car purchase enjoyable and mutual. Service area has some solid people as well, Vince always takes care of me there. More

Two return customers My daughter and I have leased Sante Fe Sport vehicles together again from your dealership. Crystal Cranfield helped us in 2013 and Helio Gustavo help My daughter and I have leased Sante Fe Sport vehicles together again from your dealership. Crystal Cranfield helped us in 2013 and Helio Gustavo helped us each in different 2016 new leases. We are very pleased to be repeat customers and will continue to only work with your location! Many thanks for excellent service from Crystal and Helio and the whole staff. More

The Customer Experience Vehicle purchased on 8/15/15, Arrived back home, SC, 180 miles round trip, 1 key fob doesn’t work. Return to dealer on 8/22/15, 180 miles round trip, Vehicle purchased on 8/15/15, Arrived back home, SC, 180 miles round trip, 1 key fob doesn’t work. Return to dealer on 8/22/15, 180 miles round trip, 5 hours of my time new key fob has to be ordered. Return to dealer on 8/29/15, 180 miles round trip, 5 hours of my time to get new key fob. I have to request to see a manager, because no manager has any idea of my experience. Have not received my $25 gift card for test driving (bought the car by the way). More

Great! It was a great experience. I'm glad that everyone there is very patient without being overbearing. By the time all of the paperwork was signed it was It was a great experience. I'm glad that everyone there is very patient without being overbearing. By the time all of the paperwork was signed it was very late at night and I was advised to come back if I wanted the car to be re-cleaned if they missed a spot. When i returned there were two spots that I was concerned about and they were able to get them out. More

still waiting I am still waiting on a reply to an email that was received by one of your salesman over 2 weeks ago, in reference to a damaged rim. Very disappointed I am still waiting on a reply to an email that was received by one of your salesman over 2 weeks ago, in reference to a damaged rim. Very disappointed to say the least. More