Keffer Hyundai

Friendly courteous. Listen to us. Would highly recommend. A Our sells rep Matt went out of his way to help us Listen to us. Would highly recommend. A Our sells rep Matt went out of his way to help us More

Solid team. Helped the best way they could! Very satisfied. Would work with them again! Helped the best way they could! Very satisfied. Would work with them again! More

Jeremy was very helpful getting the deal sorted out, and did a great job at making the process smooth for us. Great experience at this location! did a great job at making the process smooth for us. Great experience at this location! More

The dealership sales and service is top notch. I service representative was courteous and professional in his discussion about servicing my 2025 Hyundai Elantra. I service representative was courteous and professional in his discussion about servicing my 2025 Hyundai Elantra. More

If I could give 0 stars I would. The salesman was perfectly fine. It's every single little thing that came after which is the problem. 1. I had an appointment, which I was early f The salesman was perfectly fine. It's every single little thing that came after which is the problem. 1. I had an appointment, which I was early for, for a specific VIN with multiple incentives. They apparently could not wait and sold it from under me as I was walking in. 2. Once I agreed to buy a newer car without the incentives, only .99% APR it took 4 hours before they got me to finance. 3. Finance apparently did not do it right the first time. So I had to drive back. Twice. I originally refused all the addons, the dealer 'nitrogen' tire $2000 upcharge and the $1600 service contract. I kept saying no and they dropped the price of the contract to $400 but continued: I wanted NO addons. The second and third times I was assured that nothing was changing it was just a glitch in the system that I needed to resign my loan documents again and again. 4. Even though I swiped my card, they wanted me to return a THIRD time to redo my down payment. I told them they had to come to me this time. They were able to do that over the phone. 5. I wasn't given a copy of my loan documents. I had to ask and they were emailed to me. Which is when I learned I was charged $1600 for the service contract. 6. I asked them what was going on, I had explicitly declined it multiple times, even at $400 there is no possible way I authorized it for $1600. Ladon called and said he would have it removed. I was relieved. I recorded this call as NC is a single party consent state. 7. I checked my loan after a week and it appeared to not have changed. I called HMFUSA and they said, noone attempted to unwind it and they did have a contract for me. They transferred me to the service contract people, I told them my story and they said no one had contacted them to unwind the contract. The very nice lady on the phone talked me through the paperwork I had to file and told me I would get a full refund, but the dealer would have to submit the payment to adjust the principal to HMFUSA. If I could give a 0/5 stars I would. Absolute xxxx. More

Kay F. explained all services in detail!! Inspected was completed and breakdown of all service was in a timely manner! explained all services in detail!! Inspected was completed and breakdown of all service was in a timely manner! More

I brought my GV80 to have the brake pads tuned and I was at your dealership from 8:00am until 4:00pm. Yes I did have appointment. I have never had this type of service that would require this much time - at your dealership from 8:00am until 4:00pm. Yes I did have appointment. I have never had this type of service that would require this much time - all day to complete. More

First service for our Santa Fe. The service went quickly and on time. The dealership is undergoing a major renovation, but they have set up temporarily accommodations that work we The service went quickly and on time. The dealership is undergoing a major renovation, but they have set up temporarily accommodations that work well, plus their Genesis dealership is available to use. Overall an excellent experience. More

First time at the upgraded Keffer Genesis facility. Reps were on hand immediately and checking out and getting loaner went quickly and smoothly. Only one additional item was recommended and completed o Reps were on hand immediately and checking out and getting loaner went quickly and smoothly. Only one additional item was recommended and completed on time. Communications were timely. Overall a good experience. More

Great Team, Got me in the car I wanted. Thank you very much Keffer Hyundai Thank you very much Keffer Hyundai More