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Keffer Hyundai
Matthews, NC
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Annisa was very professional and very knowledgeable about her job. She was pleasant as she explained to me what type of service I needed at 30,000 miles. The new Genesis dealership looks phenomenal. her job. She was pleasant as she explained to me what type of service I needed at 30,000 miles. The new Genesis dealership looks phenomenal. More
This is a good dealership. Consultants are on point and they try hard to provide a great experience. There is a knew consultant named Ramon that is the best I’ve experienced I. Consultants are on point and they try hard to provide a great experience. There is a knew consultant named Ramon that is the best I’ve experienced I. The 8 years working with Keffer More
AC stopped working early Aug. No appointment for 2 weeks. Finally confirmed loaner as expected return was 4+days. Never heard from service unless I initiated. Car is 20 mo old wit No appointment for 2 weeks. Finally confirmed loaner as expected return was 4+days. Never heard from service unless I initiated. Car is 20 mo old with 16K miles-said not under warranty. Quoted $800+. Finally spoke to manager and he was to get back to me. Never did. I called original service contact-he was still charging the $800 but spoke to manager and agreed no charge. Picked up the next day-with a different service person and charge was still there. After a long wait, finally picked up my dirty car. VERY DISAPPOINTED in the entire experience. Was a big Genesis fan until this. More
My wife and I seen a car online and was interested in seeing it. I called Keffer and spoke to Rose, set up an appointment the next day to meet with her and check the car out. Unfortunately she had anoth seeing it. I called Keffer and spoke to Rose, set up an appointment the next day to meet with her and check the car out. Unfortunately she had another customer, she’d been working with and referred us to Stephen. Stephen was great. I was very disappointed that the car I had scheduled to see couldn’t be found. Stephen showed us another 2023 Santa Fe with low miles, practically a new car. We test drove it and liked it but was really wanting to see the one we had seen online. After about an hour and half searching of for the car, we were told it had been in an accident and was in the body shop for repairs. Would’ve been nice if we could’ve told us this earlier as we had already been there 2 hours. That didn’t sit well with me, so I decided I needed some time to talk it over with my wife. Stephen, the sales rep and Stephen, the sales manager were very understanding and we left. After talking it over, we decided this was the car for us. They had made us a very aggressive offer from our first visit, being that the original car we went to see wasn’t available. They kept the same offer, even after my car, I was trading in, had to be towed in because of the alternator. That meant a lot to us and the experience purchasing the car went great. That being said, the main reason I decided to purchase the car was Stephen, the sales rep. He was friendly, very easy to talk to, humorous and just an all around great guy. I felt I made a new friend with him and wish him nothing but the best moving forward. This is the second consecutive car I’ve purchased from that dealership in the last 11 years and would highly recommend the dealership to anyone interested in making a new or used car purchase. Many thanks, Benny and Sandie Rumfelt. More