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Keffer Hyundai
Matthews, NC
2,230 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 05, 2016
Friendly People After a rough start, we met with Shalene who went out of her way to make the experience a pleasant one. The Manager is exceptional. After a rough start, we met with Shalene who went out of her way to make the experience a pleasant one. The Manager is exceptional. More
by bunnie
Employees Worked With
Gabriel Faria, Shelene Al Brahim, Jay Kumar
February 04, 2016
Salesperson was awesome Our salesperson was very helpful and easy to deal with. Best experience I've ever had with a car dealer. I shopped around and no one could come close Our salesperson was very helpful and easy to deal with. Best experience I've ever had with a car dealer. I shopped around and no one could come close to their price. I'll definitely recommend Keffer to my friends and family and I would go back there for our next car purchase. More
by tony76
Employees Worked With
Carlos Calzadilla, Marcus Robbins
February 03, 2016
great customer service! The car I was interested in did not have heated seats. When I mentioned this to the salesperson they said they could add the heated seats into the dea The car I was interested in did not have heated seats. When I mentioned this to the salesperson they said they could add the heated seats into the deal. I thought they where joking but the next thing I knew they wrote up a work order for heated seats! Another happy camper! More
by new sonata
Employees Worked With
Helio Gusmao, Shelene Al Brahim
February 03, 2016
Chip's rating Like with any car deals, I felt I left something on the table, free oil changes, dings repaired, all weather mats etc. But overall I am satisfied. Like with any car deals, I felt I left something on the table, free oil changes, dings repaired, all weather mats etc. But overall I am satisfied. More
by Chip
Employees Worked With
Crystal Cranford, Hash Chaniho
January 31, 2016
Very good The staff was very friendly and helpful. They helped me decide what I wanted to do regarding leasing or buying a new or old sonata. The staff was very friendly and helpful. They helped me decide what I wanted to do regarding leasing or buying a new or old sonata. More
by QUEENST153
Verified CustomerEmployees Worked With
Gabriel Faria, Gino Traettino
January 30, 2016
satified customer had a very good experience....will recommend dealership and sales person to all my friends and family thank you for all that you done ...and I trust t had a very good experience....will recommend dealership and sales person to all my friends and family thank you for all that you done ...and I trust that the follow up service will be the same. More
by GGENTILE0
Employees Worked With
Gabriel Faria, Gino Traettino
January 30, 2016
Your Managers are Biased towards Female Customers. I came in to purchase a car with a Certificate from Capital One. Up to 40,000 dollars. 4.50 % to 11.50 depending on purchase. Credit was showing fair I came in to purchase a car with a Certificate from Capital One. Up to 40,000 dollars. 4.50 % to 11.50 depending on purchase. Credit was showing fair on my end. Willing to talk about financing through you. My credit shows a tax lein (Federal) of 17,000. Of that i owe 1,400 and will be finished by end of Feb and released granted. I could of waited. Your people stated they could get me a better rate than Capital One. They did not but instead did paperwork and never informed me of interest rate until we were in financing room. I was comfy with a 650 range payment. Never missed a car payment. I did give down 450 dollars and sign the paperwork. But b4 i left called Capital One back to inform them of my trade in. They offered me 8.55 % and a 579.00 Payment with 4,000 down as opposed to your 11.39 at almost 680.00. So i asked a question why is your rate so much higher and why couldnt i get a better rate? Come down and meet me somewhere. I never drove the car off the lot. New car parked in front of my old car and im outside the doors waiting for an answer. 5pm and im there from 1145 am. Finally one if your Managers asked me to come inside the office because i had asked them to take the car back and give me my car. Only paperwork tear it up or ibcan come back after i get my Granddaughter by 6pm. Do you know what your Employees did? When i went into the office Someone REMOVED MY CAR AND HID IT!!!! To firce my Hand to take the car off the Lot! I had to get my Granddaughter and reiterated that over and over again. I know the procedure once yiu take it iff the lot. I asked for a ride to her school. (1 1/2 miles away) could i take my car and come right back to continue the conversation buy instead they took ny car and hid it. I went back into the managers office and he told me he didnt kniw what happened to the car. I did not holler nor scream nor curse. But told him i was 53 years old Retired and had never been treated so disrespectfully at a dealership. With tears in my eyes from crying i made the decision to leave because it could of turned very ugly. I wwould have called the authorities myself because it was within my right. How Dare they take advantage of A Women like that!! A Man they would of never done that too. I take responsibility on my end for signing the paperwork and not going with my orginal offer. I would have gladly payed the 4,000 dollars to get almost 3 percentage points off. Thats alot of money to save!! Nit great but making progress step by step and its been a long time coming from that lein. I explained all that to your manager who told me there was nothing he could if done which i know is Horseradish. I do intend to Email every person i can from you to Korea and blast Keiffer Hyundai from here to eternity. I read some of the emails reveiws but even the negative ones i thought wow they cant be true if your the Number 1 volume dealer in NC. Or was it the snow last weekend and get every fool you can to make Quota by the end if the Month. Disappointed is not the word here!! I do hope this makes it all the way to you and not intercepted by a underling who sweeps it under the rug. More
by Moe1020
Employees Worked With
Manager who took me in office. No name but i can get it later, Carlos Calzadilla, Crystal Cranford, Jay Kumar
January 30, 2016
Great customer service .. Only thing that could use improvement was the length of time it took to do all the paperwork when we were told we would be in and out quickly when .. Only thing that could use improvement was the length of time it took to do all the paperwork when we were told we would be in and out quickly when we came back. More
by Geofunk44
Employees Worked With
Helio Gusmao, Carlos Calzadilla
January 28, 2016
Every one was friendly. Liked the whole process with the exception of the finance guy trying to sell us on the extended warranty stuff. Also, not happy about the cheap radio Liked the whole process with the exception of the finance guy trying to sell us on the extended warranty stuff. Also, not happy about the cheap radio not displaying song title and artist! :/ More
by stogie19
Employees Worked With
Shelene Al Brahim
January 27, 2016
Awesome Love my car and the people. I would recommend this dealership and would come back again for service and to look at future cars like the Genisus coupe Love my car and the people. I would recommend this dealership and would come back again for service and to look at future cars like the Genisus coupe More
by LEIGHANNE_THOMAS
Employees Worked With
Farrid Coleman
