Keffer Hyundai

Mixed Feelings This was my third Hyundai purchase. First two at Huntersville but now living in Charlotte, I changed dealerships so can compare buying experiences. Th This was my third Hyundai purchase. First two at Huntersville but now living in Charlotte, I changed dealerships so can compare buying experiences. The salesperson, Rebecca, was wonderful. Patient and knowledgeable about the products. Downside was over-crowding. Too many people trying to do too many deals. Bit like a bazaar. Think the dealership has outgrown its premises. Did not enjoy the financial side. Suddenly faced with "highly recommended" extras that raised the monthly payments by 13 percent and outside my budget. If i'd known about these extras, I may have gone with my next choice Mazda which came in lower WITH the highly recommended extras. Then issues with the loyalty rebate which sent me off to get proof that I've owned two previous Hyundai's. Really?? Then my company check was declared an unacceptable form of payment for the down-payment. They wanted cash or personal check. End result was frustrating and a huge waste of time. Dodgy service however made up for by a great product which I'll most likely get elsewhere next time. More

Great experience with new lease James Brown in sales was a personable, knowledgeable professional without being pushy or overbearing. Sales at other dealerships have left me feeling James Brown in sales was a personable, knowledgeable professional without being pushy or overbearing. Sales at other dealerships have left me feeling pressured or defensive. Mr. Brown was patient and asked the right questions. Marcus in finance was equally positive, and mixed legalese with personal interaction. A good, painless experience. More

Awesome Service. Made buying easy It was an easy process. I went in with the intent of just looking but was surprised byt the quality of Hyundai and was made an offer I just couldn't r It was an easy process. I went in with the intent of just looking but was surprised byt the quality of Hyundai and was made an offer I just couldn't refuse. Very happy customer More

Pleasurable experience The entire staff was incredibly friendly & helpful. My experience was stress free & I would recommend Keffer to anyone. I will continue to be a repeat The entire staff was incredibly friendly & helpful. My experience was stress free & I would recommend Keffer to anyone. I will continue to be a repeat customer! More

Overall pleased Staff could of been a bit more helpful and attentive. Also seemed a bit pushy at times but they were able to meet my needs and make a deal work. Staff could of been a bit more helpful and attentive. Also seemed a bit pushy at times but they were able to meet my needs and make a deal work. More

Easy decision I bought out my lease on a 2013 Elantra GT with Margaret Keffers assistance and a good management team help that along the way we got through th I bought out my lease on a 2013 Elantra GT with Margaret Keffers assistance and a good management team help that along the way we got through the process in record time My impression of Margaret was she was a very good person and really cared about my experience I look forward to buying my next car from Margaret Keffer More

7 Years and 2 Great Cars I bought my first Sante Fe at Keffer in 2009, and drove it 150,000 miles with zero problems. Keffer performed all the maintenance. When I decided to t I bought my first Sante Fe at Keffer in 2009, and drove it 150,000 miles with zero problems. Keffer performed all the maintenance. When I decided to trade this week I checked out several other top SUV brands (including luxury brands) and determined Sante Fe still gives the most for the money. So I ended up back with my friends a Keffer, who cut me a heck of a deal on a new 2016 Sante Fe Sport 2.0T because they wanted to keep me in the "Keffer family". I used to be suspicious of all dealers, but Keffer is the real deal! More

Horrible Experience This dealership has no understanding of what customer service is. Their lack of professionalism is a bad reflection on any car dealership. Their inabi This dealership has no understanding of what customer service is. Their lack of professionalism is a bad reflection on any car dealership. Their inability to grasp simple tasks is astonishing. I feel completely violated by my experience with this dealership. The way they have treated me, as a customer, should be criminal. More

My leasing experience. Excellent experience. Helio was professional, patient, knowledgeable and friendly. He is personable and made us feel welcome and as individuals by a Excellent experience. Helio was professional, patient, knowledgeable and friendly. He is personable and made us feel welcome and as individuals by addressing us by our names. More

Very good experience over all Very pleased with the my experience. I am however disappointed that I did not receive a vehicle Manual as the fact that the back right bumper was sc Very pleased with the my experience. I am however disappointed that I did not receive a vehicle Manual as the fact that the back right bumper was scuffed and scraped. I left with the new car at night and did not notice it. Once I pointed it out I was told to bring it back on Thursday as that is the only day it can be taken care off however this is impossible as I am only off of work on Sunday's. More