Keffer Hyundai

My service advisor, Rebecca, was excellent. She went out of her way to assist all her clients and ensure they were satisfied with the work that the service department was performing. She went out of her way to assist all her clients and ensure they were satisfied with the work that the service department was performing. More

Great service. Friendly staff, going above and beyond what is expected. Work completed in a timely manner. Friendly staff, going above and beyond what is expected. Work completed in a timely manner. More

My past experiences with Keffer was a 10+, there was no alternative. I wanted a Genesis and knew there was only one place to go! I now live in Florida, Marcio made the trip worth while, using his magic! alternative. I wanted a Genesis and knew there was only one place to go! I now live in Florida, Marcio made the trip worth while, using his magic! More

The service experience here is terrible. Hard to book appts, no loaner vehicles despite sales promises, and something gets broken nearly every time I bring the car in- back window won’t go d Hard to book appts, no loaner vehicles despite sales promises, and something gets broken nearly every time I bring the car in- back window won’t go down, child locks permanently enabled, etc. once they kept my car for over a week and no one would tell me anything despite probably 20 phone calls. Ok to buy from here, but DEFINITELY don’t get service here. I’m going to try lake Norman location based on a rec I got today from another unhappy customer. More

Outstanding service. Quick to address customers needs. Friendly, polite, knowledgeable salesman and finance professional Using the dealership for 15 years! Always top Quick to address customers needs. Friendly, polite, knowledgeable salesman and finance professional Using the dealership for 15 years! Always top rated! More

Very pleased with our salesman, Wesly Parran. However, the process for buying took way too long. However, the process for buying took way too long. More

Everyone at the dealership were courteous, friendly and professional. We were more than pleased with our salesman, Marco Almeida. Marcio provided the attention prior to our purchase, during our purchase professional. We were more than pleased with our salesman, Marco Almeida. Marcio provided the attention prior to our purchase, during our purchase as well as after we bought the car. This is the second Genesis I have purchased thru Keffer More

Very disappointed in customer service. 1) I specifically asked if there was something that would be installed by mechanic when I took it for the security recall. Answer: yes What they ac 1) I specifically asked if there was something that would be installed by mechanic when I took it for the security recall. Answer: yes What they actually did was leave an object in my car without instructions. How long did I wait for them to do it? Answer 2 and a half hours!!!! 2) when I asked about it the object they threw in my car, nobody could tell me about it. 3) I asked why did it take 2 and a half hours to put that device in the seat of my car when I came in at 7AM appointment. Answer: We only had one mechanic at that time. Unacceptable customer service: The most positive comment I can make is that nobody was unkind. More

The check in was quick and efficient. I was offered a loaner vehicle since the service time was 3 hours. My vehicle was delivered to my home sparkling clean. Great job Keffer!! I was offered a loaner vehicle since the service time was 3 hours. My vehicle was delivered to my home sparkling clean. Great job Keffer!! More