Keffer Hyundai

The staff was very friendly and thorough regarding what services my car needed. I couldn’t ask for better service! services my car needed. I couldn’t ask for better service! More

This dealership has consistently given me very good service. I was able to get my car in quickly and violet was very knowledgeable and friendly service. I was able to get my car in quickly and violet was very knowledgeable and friendly More

I had a good experience with purchasing a GV80 with the Genesis of Charlotte team. They worked with me and were understanding of my questions and time needed to consider a decision. They worked to get me t Genesis of Charlotte team. They worked with me and were understanding of my questions and time needed to consider a decision. They worked to get me the car and trim that I desired and coordinated with multiple dealerships to make that happen - even working on having my car ready within a few hours of receiving it so that I drive it home the day I signed. I did have some issues with consistent and attentive communication with the sales team. I felt at times like I was trying to get time with them to make their sale. This was primarily due to having 3 different salesman that I interacted with (due to turnover). Once I was connected with a seasoned salesman at the location, the process was much smoother and we worked within 72hrs to complete the deal. I did have some more communication issues post sale with scheduling a revisit to the dealership. This was again due to new team members not knowing the schedules of sales people. The sales team and dealership was sorry for the miscommunication and offered to fill my car up with fuel for the trip which was nice. If interested in a genesis, I recommend coming to see the team at Genesis of Charlotte. More

George was really great to work with. His explanations were very clear and easy to understand. His explanations were very clear and easy to understand. More

I have found the Keffer Sales and Service teams to be outstanding. They really focus on their cistomers. Brandon was often in service today outstanding. They really focus on their cistomers. Brandon was often in service today More

I was greeted immediately as I drove into the service drive. The information about my visit was given and I was told about their process and given an estimate of the cost the the approximate wait time. I drive. The information about my visit was given and I was told about their process and given an estimate of the cost the the approximate wait time. I was not happy about the 2 hour wait time for oil and filter change and tire rotation but I was told that they had some staffing issues, so I could understand that. I was give periodic updates of the progress during the visit. I told the service advisor that this was my first time at Keffer and it was a trial visit. I had previously gotten my Genesis serviced at Modern Hyundai in Concord and I was not happy with the experience there especially management. Even though I had to drive farther to this dealership, if the service was good I would continue to get my car serviced here. So far so good. Tess Perry did an excellent as the Service Advisor. Jaxon Gonzalez did a very good multi point inspection. I don't think he used the Pencilwrench tool to write his story on the repair order though. I'm a Pencilwrench trainer. More

Everyone at Keffer was helpful and went out of the way to be sure all questions were answered. be sure all questions were answered. More

Asia is the best customer advocate I’ve ever met. I had lost all hope in Genesis u Tim Asia arrived on the scene. She understands how to WOW customers and gain their confidence. Not only did she t I had lost all hope in Genesis u Tim Asia arrived on the scene. She understands how to WOW customers and gain their confidence. Not only did she take great care of my car but I drove away with it looking better than ever! More

Made an appointment and received quick service! I was in an out within an hour or arriving. I was in an out within an hour or arriving. More

Andrew is very cool and informative. Loved the process overall and would recommend Genesis to my friends Loved the process overall and would recommend Genesis to my friends More