Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Keffer Hyundai
Matthews, NC
2,217 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,217 reviews
September 02, 2016
Good experience but takes too long Came in to look at leasing again as I was coming due on my mileage and picked up a great new car. The only issue I have is how long it takes for the s Came in to look at leasing again as I was coming due on my mileage and picked up a great new car. The only issue I have is how long it takes for the sale to be complete. The forms and all the rigamarole need to be streamlined as to not make it a such a drag. Getting a new car is fun. Doing the paperwork makes you wish you never bothered. More
by Scott Homewood
Employees Worked With
Chris Wesley
September 02, 2016
Excellent Best dealership I've met. Tom Mills makes buying a car fast, fun and easy. We have done this 6 times now and will continue in the future! Best dealership I've met. Tom Mills makes buying a car fast, fun and easy. We have done this 6 times now and will continue in the future! More
by amyhelms1
Verified CustomerEmployees Worked With
Tom Mills
September 02, 2016
Third Time Around Just purchased a 2017 Elantra Ltd. Shelene, my sales rep was incredible. They had the car I wanted even though the color was hard to find. Everything Just purchased a 2017 Elantra Ltd. Shelene, my sales rep was incredible. They had the car I wanted even though the color was hard to find. Everything was done quickly and easily. This is our third Hyundai from Keffer and I would recommend anyone to go there if you want the best deal and the best service. More
by Ronald Vanderbilt
Employees Worked With
Gabriel Faria, Marcus Robbins, Shelene Al Brahim
September 01, 2016
Purchase of Pre-owned 2012 Hyundai Veracruz Limited Aug 2016 My wife and I purchased a pre-owned 2012 Hyundai Veracurz August 2016 at Keffer Hyundai in Matthews NC (100 miles from where we live). They had the ex My wife and I purchased a pre-owned 2012 Hyundai Veracurz August 2016 at Keffer Hyundai in Matthews NC (100 miles from where we live). They had the exact vehicle we were seeking after extensive research. Helio, Sales Mgr, was extremely patient with my lengthy questions about service information and our detailed evaluation during the test drive(s) while providing straightforward communications. He coordinated conversation with Service Dept (thank you Chris for your time and expertise) about upcoming scheduled maintenance we wanted to do as part of the sale. Bobby and Kathy in Service were great handling the work order and completion of work. Our credit was not stellar, but the Finance Dept was able to secure a loan to meet our budget based on a fair selling price. Probably our best car buying experience (been buying cars for 40 years), most especially given our fragile financial position. Thanks to all. More
by hawkman60
Employees Worked With
Chris, Bobby Dills, Kathy Cuthbertson in Service Dept., Helio Gusmao
September 01, 2016
A delightful experience Purchasing my 2017 Hyundai through Chip was the the easiest car purchase experience I have ever had! Thank you Chip! I would recommend Chip to my frie Purchasing my 2017 Hyundai through Chip was the the easiest car purchase experience I have ever had! Thank you Chip! I would recommend Chip to my friends and business partners! If I ever need a second car I will purchase this car from Keffer Hyundai and ask for Chip! More
by klaus_coxe.elaine
Employees Worked With
Chip was my salesman.
September 01, 2016
nice experience. no drama, just solutions i came for an used 2012 ford edge and ended up with a 2017 hyundai santa fe. no problems whatsoever, just solutions and good service i came for an used 2012 ford edge and ended up with a 2017 hyundai santa fe. no problems whatsoever, just solutions and good service More
by fausto santos
Employees Worked With
Niles Bunting
August 31, 2016
Car Payment they are very nice to deal with they do not try and push anything on you they made the payment i needed i would recommend them too my family and frie they are very nice to deal with they do not try and push anything on you they made the payment i needed i would recommend them too my family and friend. More
by phylnic
Employees Worked With
Helio Gusmao, Marcus Robbins, Dan Faria
August 31, 2016
disappointing service after the sale - will never buy again My earlier review was too soon. I've been unable to secure the return of my $500 deposit. The auto invoice was incorrect when I took delivery. Ke My earlier review was too soon. I've been unable to secure the return of my $500 deposit. The auto invoice was incorrect when I took delivery. Keffer updated it to the net deal price. Neither the finance person nor I realized it didn't account for the deposit to stay on my credit card as originally planned. I was told the cash purchase deal would take 30 minutes. By the time I paid and realized I overpaid $500, I had been there 90 minutes and had to leave for a work meeting. I was told by a manager and the finance person they would take care of the return. 3 weeks later, no refund was made and my sales person says the only way to get it is to drive there in person. It is an inconvenience based on where I work. So I called and asked if they can just mail me the check. The salesperson calls me back and explains his manager wants me to drive there because that would be "less convenient for them" to cut a check since credit card and checking funds come from two accounts. I call back and leave a message but no response before they closed. Be prepared for big promises about quality and service before the sale. It is on you to make things more convenient for Keffer AFTER the sale. More
by Randall1
Employees Worked With
Gabriel Faria, Martin Harris
August 31, 2016
Awesome service. Had a great time dealing with Keffer for my new first car. Helped me getting good price and delivered my car on time. While I was struggling to get th Had a great time dealing with Keffer for my new first car. Helped me getting good price and delivered my car on time. While I was struggling to get the best deal, here I got a good deal as well as the same car which I wanted. Thanks. More
by Kripa
Employees Worked With
Margaret Keffer, Jenna Rolandini, Frank Wheeler
August 30, 2016
5th Time Buying from Keffer Hyundai Keffer Hyundai has always gone over and beyond for me and my husband! This time in particular I had the best experience with Margaret because I told h Keffer Hyundai has always gone over and beyond for me and my husband! This time in particular I had the best experience with Margaret because I told her everything I wanted before coming in so that when I got there all I had to do was sign the papers and drive my new Santa Fe home. Everyone was and always has been extremely nice and willing to help in anyway and that's why I always go back to Keffer Hyundai! More
by Jhelms
Employees Worked With
Margaret Keffer
