
Keffer Hyundai
Matthews, NC
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No Hassle Love the no hassle atmosphere. James Brown is excellent to work with, he's not pushy, he listens to what you want and delivers above expectations. T Love the no hassle atmosphere. James Brown is excellent to work with, he's not pushy, he listens to what you want and delivers above expectations. The staff is extremely courteous. Great service. More
Mediocre Buying Experience This was our second time leasing a car from Keffer. The buying experience was mediocre. We came because of a buy back promotion that was mailed to us. This was our second time leasing a car from Keffer. The buying experience was mediocre. We came because of a buy back promotion that was mailed to us. Of course, when we got there the promotion wasn't as good as it appeared to be in the promotion. Dealership messed up on our paperwork, twice we had to go back and sign papers. Second trip back they actually had to redo our lease agreement, this was such a waste of time. You'd think that during the four hours we had to wait for the paperwork to be signed the first time, that they could have done their diligence and got it right the first time. We also discovered some little nuggets in our agreement that were not disclosed during the selling process. It's on us to have looked thoroughly through the lease agreement. Only problem is that they usher you in and out so quickly that you don't have time. Great opportunity for the dealership to slip in something you are unaware of. More
Helio da great Great job working with a straight forward salesperson. Dealership had the car and made the perfect offer. Helio made the transaction very personal and Great job working with a straight forward salesperson. Dealership had the car and made the perfect offer. Helio made the transaction very personal and explained the vehicle inside and out. More
Rip off scheme My battery died on me twice, in 24-hour period so I went to check it to the nearest auto parts store, they told me it has to be replaced, and off My battery died on me twice, in 24-hour period so I went to check it to the nearest auto parts store, they told me it has to be replaced, and offered me one for $181 including taxes.But I was positive sure that Hyundai got my back and told them that my battery is still under 3-years warranty (I read it in the car handbook that I found in the trunk). When I got to the dealership I was really surprised, they said that ONLY FIRST 24 months is 100% warranty, and since I bought the car 26 months ago, warranty covers LABOR ONLY! What a frustration. I was looking at $200 unexpected expenses, because of a technically legal fraud. And when I was like: "The car handbook says that it`s 3-years warranty, NOT LIMITED WARRANTY" Some guy imagined it as a talking contest and, interrupting me said that: "We saying this limitations to you now" So it was $260 minus labor Total $196 including taxes. I guess I suppose to feel thankful and be satisfied with that $64 labor gifted me by the amazing "3-year" warranty! Which is sounds funny when almost all auto parts stores ALWAYS changing batteries FOR FREE. To me it seems like Hyundai manufacturer or this particular dealership, bumped into an issue with quick dying batteries (is it the poor quality of batteries or some engineering stuff, doesn`t matter) and decided to change the rules a little, because otherwise they facing thousands of free battery changes, and who wants to lose money right? Guess what I did? I went back to that auto parts store and got the battery FOR LESS and with 3-years REAL WARRANTY! P.S. And you know what? The guy at the store told me that they witnessing a lot 2013-14 Hyundai and Kia owners coming with the same issue. More
2017 Santa Fe We received excellent service from Helio and the rest of the team. We received a fair price for a great vehicle. X X X X We received excellent service from Helio and the rest of the team. We received a fair price for a great vehicle. X X X X More
Illegal/Improper Business tactics F&I Manager, Jay Kumar (who I understand has since been fired), improperly submitted a warranty cancelation for my vehicle - had me sign a piece of pa F&I Manager, Jay Kumar (who I understand has since been fired), improperly submitted a warranty cancelation for my vehicle - had me sign a piece of paper instead of an actual "Cancellation Request Form" - in February. After multiple phone calls and e-mails, most of which unanswered, I had to return to the dealership, in June, to get the warranty canceled utilizing the correct form. Warranty was canceled but the refund was pro-rated from June when the full refund should have been provided. I had reached out to new F&I Manager, Marcus Robbins, as well as, the General Manager Gabriel Faria, who have refused to respond to me. All of this occurred after a contract was submitted by Mr. Kumar to Hyundai Financial that had to be rescinded and corrected. This entailed me having to make several calls to Hyundai Financial and the dealership to get corrected. This was my second, and last purchase, from this dealership. I would recommend that everyone steer clear of this dealership due to their "shady" finance department and management's unwillingness to correct an error that they clearly were aware of. More
I went in for service and walked out with a brand new car Took my car in for service and walked out with a new one; Keffer Hyundai change my whole way of thinking about the new car experience and they introdu Took my car in for service and walked out with a new one; Keffer Hyundai change my whole way of thinking about the new car experience and they introduced to me another chance at getting my car credit back on track. More
Oldest son's first car!!! We had seen the Elantra on the road and thought this would be a great first car for our oldest son. We were pleased to visit the dealership and get j We had seen the Elantra on the road and thought this would be a great first car for our oldest son. We were pleased to visit the dealership and get just what he mentioned in the color scheme. After putting the car on hold with a deposit, it was his time to go and look at the cars. My wife and I felt that he should play a part in him picking out his car as well as him sitting in on the approval of credit and signing the purchase agreement. Upon his arrival, he looked at several cars and picked out the same car that was on hold. There was a note on this car that read "SOLD" and our son was upset. I asked him if we speak with the salesman maybe this car will be available even though it had the "SOLD" sign on it. We spoke with the salesman and he told our son that this car had been picked out for him. GREAT experience!!! More
Amazing and stress free! Keffer Hyundai was absolutely wonderful to work with! They were supportive every step of the way and never tried to push anything on me! It was all ab Keffer Hyundai was absolutely wonderful to work with! They were supportive every step of the way and never tried to push anything on me! It was all about what I wanted and could afford! The service was so amazing and I was never stressed out once! I ended up purchasing a 2017 Hyundai Elantra and I am so in love! More
Communication is Key!! A+ After finding a car online, I contacted this dealership.... James Brown was my salesman, and he was great.... but afterwards, when my certified Hyunda After finding a car online, I contacted this dealership.... James Brown was my salesman, and he was great.... but afterwards, when my certified Hyundai needed a part that apparently was not an easy part to locate... Michael Mc Morrow was "THE MAN". He definitely went out of his way to make the wait for my Hyundai Shift Knob pleasant. Made sure I was in a rental. He called and communicated with me... He also checked to ensure the window tinting I paid for was installed correctly, and most of all he even made sure the Parts department guy Jacob called and communicated with me. I would DEFINITELY recommend using this dealer and in particular Michael... He really goes above and beyond and probably got a new lifelong customer from this transaction... More