
Keffer Hyundai
Matthews, NC
Filter Reviews by Keyword
By Type
Showing 2,242 reviews
Awesome experience The staff was very helpful, professional and friendly and made it so easy to get the car we wanted. After my initial search online I was contacted by The staff was very helpful, professional and friendly and made it so easy to get the car we wanted. After my initial search online I was contacted by Margaret who listened to my preference and had the car ready for me to view and test drive. Great service More
Out of the way help Our motor blew out just 12,000 miles over 100,000 and we owed money on the Santa Fe. Keffer worked with us and allowed up to purchase a new vehicle. Our motor blew out just 12,000 miles over 100,000 and we owed money on the Santa Fe. Keffer worked with us and allowed up to purchase a new vehicle. More
Satsfiesd Customer Best in class service. I had a bad experience with another dealership which made me lose faith in the entire process. Malik was a go getter and resp Best in class service. I had a bad experience with another dealership which made me lose faith in the entire process. Malik was a go getter and respected my time which made me trust him. I felt this way with the entire staff at Keffer. GM and finance....even random associates that were not working with us made me feel welcome. More
Great Buying Experience I know a number of people that have purchased cars from Keffer Hyundai and none of them have a bad thing to say. I'm very glad that I decided to purch I know a number of people that have purchased cars from Keffer Hyundai and none of them have a bad thing to say. I'm very glad that I decided to purchase there. Justin was very knowledgeable on the Hyundai line and he asked the right questions in terms of what I was looking for in a car. I'll definitely refer people there as well as coming back myself for future purchases. More
Shelene is awesome! Shelene was so good! Made my decision easy, was very honest and upfront. Not like creepy sales people I had seen before her. Made the whole process Shelene was so good! Made my decision easy, was very honest and upfront. Not like creepy sales people I had seen before her. Made the whole process very comfortable. Love my car :) More
A great experience As reported in the comment section, this was a pleasant experience. The salesman answered my preliminary questions on the phone, and we set up a visit As reported in the comment section, this was a pleasant experience. The salesman answered my preliminary questions on the phone, and we set up a visit to see the new Elantra. By the time we arrived at the dealership, he had found a car that fit our needs and wants, even the preferred color. The staff was patient to answer our questions on leasing vs. buying. The entire experience was helpful, courteous and we are fully satisfied. More
Had a great sales person however was quoted a price on a car and when I get there they change the price. I was then given poor customer service as well as felt disrespected by the finance manager as well as a and when I get there they change the price. I was then given poor customer service as well as felt disrespected by the finance manager as well as a person saying he was general manager. Disappointed at the bait and switch tactics after driving two hours. More
turned in my 2015 lease car for a 2016 lease car Everyone in the lease cycle from the receptionist to the salesman to the finance person to service personnel to the cashier are committed to making my Everyone in the lease cycle from the receptionist to the salesman to the finance person to service personnel to the cashier are committed to making my experience a pleasant and time saving one. More
Ferrad Ferrid said I was the most difficult customer he has had which I already knew that lol but he hung in there until we found a car that I could live wit Ferrid said I was the most difficult customer he has had which I already knew that lol but he hung in there until we found a car that I could live with.. More
Bought a Hyundai Santa Fe Sport I walked into Keffer Hyundai just for a maintenance issue. But I had seen online that several key safety features had come out on the 2017 Santa Fe. I I walked into Keffer Hyundai just for a maintenance issue. But I had seen online that several key safety features had come out on the 2017 Santa Fe. I love love love the Smart Cruise... where you can set it to 75 mph, but if someone cuts in front of you... it SLOWS down automatically to keep a certain number of car lengths in between you and the car in front of you. LOVE that. Also, it beeps at you if you cross the lines unexpectedly -- which does not go off if you put on your blinker. And a different louder beep if there is a car in your blind spot. SO cool. This will likely save me a lot of scary moments. I had communicated with the internet sales person -- Shelene. No high pressure. She just took me out to the car and showed me how EVERYTHING worked and in an easy conversational way. I never felt pressured at all. That's amazing. And I just wanted to see the numbers. When what I wanted to pay was different than what they wanted... they did do some good bargaining to get the numbers to a place that I could afford and that still made them some money. So, I'm very happy with my easy one-day purchased vehicle. Granted, it takes about 5 hours to do this... but SO cool that it can be all done in one day. Out with the old and in with the new. Other than the safety features.. there are a lot of other features that have been upgraded. The blue tooth is SO much better than on my 2011 Santa Fe. And the sun roof is a panoramic sunroof. Love that. It's a little smaller in the very back, but that is ok. More