Keffer Hyundai

Everyone at Keffer was helpful and went out of the way to be sure all questions were answered. be sure all questions were answered. More

Asia is the best customer advocate I’ve ever met. I had lost all hope in Genesis u Tim Asia arrived on the scene. She understands how to WOW customers and gain their confidence. Not only did she t I had lost all hope in Genesis u Tim Asia arrived on the scene. She understands how to WOW customers and gain their confidence. Not only did she take great care of my car but I drove away with it looking better than ever! More

Made an appointment and received quick service! I was in an out within an hour or arriving. I was in an out within an hour or arriving. More

Andrew is very cool and informative. Loved the process overall and would recommend Genesis to my friends Loved the process overall and would recommend Genesis to my friends More

Violet Rosca provided excellent assistance and was very friendly. She answered my questions and was kind. The quality of service was acceptable. Thank you! friendly. She answered my questions and was kind. The quality of service was acceptable. Thank you! More

Asia is amazing! She kept me updated on my repair. She is by far the best service associate I’ve had for any vehicle I have driven! She kept me updated on my repair. She is by far the best service associate I’ve had for any vehicle I have driven! More

Mechanic had done very good job while doing routine service of my Hyundai Sonata. But I was not at all happy with the advisor lady and also supervisor with whom I was working. During check-in I was service of my Hyundai Sonata. But I was not at all happy with the advisor lady and also supervisor with whom I was working. During check-in I was asked to sign a document authorizing them to do the service but in this document there was no mention of total cost of doing maintenance service. When I asked for this and pointed to online estimate given, I was told (without politeness) by advisor that online cost shown on their website is wrong and they will only confirm on total cost after doing the service. After I told that I would like to talk to supervisor, lady provided me verbal estimate after talking to supervisor. After my vehicle was inspected, I received text with recommended repair work along with routine oil change/filter change. I declined those extra repairs and after that it showed me total expense of routine service. This was expected amount. After I received my vehicle, service advisor lady asked me to pay 20% more than total cost shown to me through text message while approving all the work. When I showed those details, lady was adamant and keep on saying that I have to pay 20% more because total cost sent to my mobile was incorrect. When I again asked to bring supervisor as I was totally frustrated, lady went inside and talked to supervisor for about 10 to 15 min. After that supervisor came and he discussed with another service advisor and told me that they would correct their billing and I have to pay the same cost which was sent to my mobile and not 20% more. While doing this correction, supervisor was not at all apologetic and just left after talking to other advisor. More

This was the first time I was at Keffer. I went there for a recall for adding software to prevent auto theft. Every area I was in was very clean and well organized The young man who took m I went there for a recall for adding software to prevent auto theft. Every area I was in was very clean and well organized The young man who took my car when I pulled into the service was very respectful checking me in. I was very impressed with Rebecca, my service advisor who was great. I enjoyed the customer lounge with lots of chairs, work stations, complimentary coffee and water. . More

Great response to any questions or concerns that I had would highly recommend this location would highly recommend this location More

Genesis us trying to compete with BMW and Audi, but are not even in the same league when it comes to service. not even in the same league when it comes to service. More