Keffer Hyundai

Excellent Customer Service We came in to test drive and ended up ultimately purchasing. We weren't completely finished with our paperwork when we needed to pick up our daughter We came in to test drive and ended up ultimately purchasing. We weren't completely finished with our paperwork when we needed to pick up our daughter from an outdoor birthday party at Concord Mills. When we told the staff that that she can get car sick if she gets overheated, they supplied us with the necessary items, including water and crackers to give our daughter. My wife stayed at the dealership to finish the paperwork and I was able to take the new car to pick up our daughter! Customer service was down-to-earth, no pressure, and completely awesome! Would definitely recommend to anyone! More

Excellent Experience My experience was great in every area of the dealership. I will recommend the dealership and sales and finance to all my friends and family. My experience was great in every area of the dealership. I will recommend the dealership and sales and finance to all my friends and family. More

Great Car Buying Experience I sell cars next door at Liberty buick gmc, So of course I was looking for a great experience. My car buying process was just that an more with Tom Mi I sell cars next door at Liberty buick gmc, So of course I was looking for a great experience. My car buying process was just that an more with Tom Mills. He is a great guy and helped me an my Fiance lease a Sante Fe. It was a smooth process up all the way through. Justin in finance knew I had little time left an he made sure he sped up everything fast as he could. Really appreciate you guys helping us out! More

Beyond Great!! Answer all our questions & concerns. Guide us through the whole process. First time buyers. Gave us knowledge of everything! The whole staff was great Answer all our questions & concerns. Guide us through the whole process. First time buyers. Gave us knowledge of everything! The whole staff was great with our 1 year old daughter! She was walking and exploring. Arelene was excellent and very nice. She gaves us advice and great deal! Love the complimentary coffee & water bottles. We was nervous because we went 2 other car dealers before and me and my husband was denied. Arlene helps us and we got approved! My credit wasn't so bad but my husband has no credit. She also gave us suggestion for car insurance and guides us through the process with suggestions of packages. Justin, was also helpful and guding us through the papers. Answered all of our questions and concerns. Great place to finance new car. Sincerly, Jackeline & Javon. More

Extremely Impressed Looking for a new car was a horrendous experience until I contacted this dealership and got a response from Tom Mills. After days of searching at othe Looking for a new car was a horrendous experience until I contacted this dealership and got a response from Tom Mills. After days of searching at other dealerships and having unscrupulous salesmen push upgrades I didn’t want, waiting for managers to “see what they could do”, and receiving deliberately confusing price quotes, I could not believe it when Tom offered me the lowest price on the car I wanted before we even met. In fact, I was so disbelieving that I called to ask what the catch was and he had to reassure me about 20 times in a row that offer was legitimate. Tom was the first person to answer my questions directly and give me a price without hidden fees or the down payment added in to make it look lower. He was honest, helpful and never once seemed pushy. I was able to walk in to the dealership and buy the car with no hassle whatsoever, making this dealership the only place in Charlotte I would ever consider going to again. The best part is, there really was no catch. If you need a car, go talk to Tom. More

3rd Buy at Keffer Hyundai Shelene is great to work with when buying a vehicle. She is not the pushy car sales(woman) type, and she gets the job done. GIRL POWER! This was my Shelene is great to work with when buying a vehicle. She is not the pushy car sales(woman) type, and she gets the job done. GIRL POWER! This was my 3rd buy with Keffer, but my first buy without my usual salesman, Scott Cramblitt, who now works in the finance dept. However, I was a disappointed when I got to my appointment and found out that Scott was out of the office and would not be there to do my financing (since I made the appt and particularly asked if he would be there). A manager called me the morning of my appt to confirm, but she never informed me that he was going to be out (granted, maybe she didn't know I wanted Scott there). My loyalty to Keffer is because of Scott and the great deals I have gotten on my vehicles because of him. That being said, I have a lot of trust in him, and therefore, I would have probably felt a lot better about this 3rd buy had he done the finance piece of my deal. Had I known Scott was going to be out, I would have pushed the appointment back one day. Overall, I am rating the dealership a 5 because I think that everyone here does do their best to do a great job, and the service is always excellent as well. More

Worst experience ever! My experience started off very positive but turned into xxxx!! I had an excellent salesman James Brown who made sure he explained everything to me. I My experience started off very positive but turned into xxxx!! I had an excellent salesman James Brown who made sure he explained everything to me. I traded my 2013 Hyundai Sonata for a 2017 Hyundai Elantra. I signed my paperwork etc and drove the car home and had it for a week and a half. I received a call stating I need to bring the car back because the deal did not go through. So I took the car back and when I got there they did not have my 2013 Sonata to put me back in. They put me in a loaner car instead. Told me that it will be 1-2 days and my car will be ready. After 7 days and days of calling they finally called me back stating my car was ready. When I finally got my car they returned it with my radio broken, my front bumper cracked, my arm rest was broken and 4,000 more miles put on my car. Yes you're reading right, they sold my car to someone else and let them trash it when it should have been on hold and should not have been moved until the deal was finalized! The financial manager Justin Michaud told me they weren't going to do anything. He told me "We didn't ask you for the money to pay for the Miles on the new car or the rental we gave you". Which isn't the customers fault if they said the deal was final and they sold my car when it should have been on hold until it was finalized. Hyundai isn't to be trusted. This Was the worst experience ever. Justin Michaud was rude and nonchalant and does not care about his customers. More

New Car Purchase 3rd car my wife and I have purchased from Tom and each time has been fun and easy. Tom is always fun to work with. 3rd car my wife and I have purchased from Tom and each time has been fun and easy. Tom is always fun to work with. More

Great experience We had a great experience, my husband loves his Genesis. We will return in the future to purchase another vehicle. The car drives beautifully. Kevin i We had a great experience, my husband loves his Genesis. We will return in the future to purchase another vehicle. The car drives beautifully. Kevin is a great salesman. More

awesome dealership that you farrid for your great work getting me into what I wanted. everything went smooth and great as always. will definitely come back. you guys alw that you farrid for your great work getting me into what I wanted. everything went smooth and great as always. will definitely come back. you guys always make us feel welcome More