Keffer Hyundai

I brought my GV80 to have the brake pads tuned and I was at your dealership from 8:00am until 4:00pm. Yes I did have appointment. I have never had this type of service that would require this much time - at your dealership from 8:00am until 4:00pm. Yes I did have appointment. I have never had this type of service that would require this much time - all day to complete. More

First service for our Santa Fe. The service went quickly and on time. The dealership is undergoing a major renovation, but they have set up temporarily accommodations that work we The service went quickly and on time. The dealership is undergoing a major renovation, but they have set up temporarily accommodations that work well, plus their Genesis dealership is available to use. Overall an excellent experience. More

First time at the upgraded Keffer Genesis facility. Reps were on hand immediately and checking out and getting loaner went quickly and smoothly. Only one additional item was recommended and completed o Reps were on hand immediately and checking out and getting loaner went quickly and smoothly. Only one additional item was recommended and completed on time. Communications were timely. Overall a good experience. More

I purchased my vehicle from keffer Hyundai less then 2 years ago and bought an extended warranty as it was a high mileage vehicle. I was originally told that they would give me the 2 year warranty if I pu years ago and bought an extended warranty as it was a high mileage vehicle. I was originally told that they would give me the 2 year warranty if I purchased the vehicle that day so I agreed then when signing the papers they had put $2,000 for the warranty to which both myself and my co-signer questioned it saying he had told us he would give us the warranty for free. To which he went back on his word and said he never said that even tho both myself and my co-signer heard him say otherwise. After thinking about it I ended up purchasing the warranty in case anything went wrong. After having the car for 2 months, the engine had to be replaced, I went in and informed them I had purchased a warranty and was informed that the warranty didn’t include the engine. We went back and forth for some time and eventually spoke with a sales manager who assured us it should be covered. So he began going back and forth with the sales person and basically he was the only reason they agreed to do it even tho it should have been covered under the warranty. Had we not known someone in management we would have had to pay the cost for the engine replacement and the work. Jumping forward a year and a half I had the engine light on and called asking for a diagnostic check. The women scheduled an appointment and I asked multiple times if the issue would be covered under warranty to which she replied it should as long as it was in the warranty. I asked her a few times if she could just check beforehand to see if it may or may not fall under the warranty to which she replied that she could not know until they found if the issue. After dropping off my vehicle and waiting till Monday keffer called back they informed me that it would have been under warranty but my warranty ended 2,000 miles ago which I had no idea. I spoke with the women and informed her I thought I had purchased a 2 year warranty as that is how they sold it to me, and she mentioned that it was 2 years or a specific amount of miles. After some back and forth I was told that I could do the service for $2,400 or just pay for a diagnostic reading for a fee of $205, when I went in to pay the bill they had tacked on an additional fee of $36.90 for shop fees. The $2,400 cost included the $1,000 part and the rest in service fees. All they did was plug a diagnostic test into my car which I had done at my house and had gotten the same exact code. The reason I brought it up there was because I had been under the impression it was covered under warranty. Overall this is the second issue we have had with the service department and I am not impressed. Beware when buying a used car from Keffer Hyundai is all I have to say. My sister wanted a Hyundai and purchased it at Fort Mill Hyundai and they have been amazing, go there instead. More

I purchased my vehicle from keffer Hyundai less then 2 years ago and bought an extended warranty as it was a high mileage vehicle. I was originally told that they would give me the 2 year warranty if I pu years ago and bought an extended warranty as it was a high mileage vehicle. I was originally told that they would give me the 2 year warranty if I purchased the vehicle that day so I agreed then when signing the papers they had put $2,000 for the warranty to which both myself and my co-signer questioned it saying he had told us he would give us the warranty for free. To which he went back on his word and said he never said that even tho both myself and my co-signer heard him say otherwise. After thinking about it I ended up purchasing the warranty in case anything went wrong. After having the car for 2 months, the engine had to be replaced, I went in and informed them I had purchased a warranty and was informed that the warranty didn’t include the engine. We went back and forth for some time and eventually spoke with a sales manager who assured us it should be covered. So he began going back and forth with the sales person and basically he was the only reason they agreed to do it even tho it should have been covered under the warranty. Had we not known someone in management we would have had to pay the cost for the engine replacement and the work. Jumping forward a year and a half I had the engine light on and called asking for a diagnostic check. The women scheduled an appointment and I asked multiple times if the issue would be covered under warranty to which she replied it should as long as it was in the warranty. I asked her a few times if she could just check beforehand to see if it may or may not fall under the warranty to which she replied that she could not know until they found if the issue. After dropping off my vehicle and waiting till Monday keffer called back they informed me that it would have been under warranty but my warranty ended 2,000 miles ago which I had no idea. I spoke with the women and informed her I thought I had purchased a 2 year warranty as that is how they sold it to me, and she mentioned that it was 2 years or a specific amount of miles. After some back and forth I was told that I could do the service for $2,400 or just pay for a diagnostic reading for a fee of $205, when I went in to pay the bill they had tacked on an additional fee of $36.90 for shop fees. The $2,400 cost included the $1,000 part and the rest in service fees. All they did was plug a diagnostic test into my car which I had done at my house and had gotten the same exact code. The reason I brought it up there was because I had been under the impression it was covered under warranty. Overall this is the second issue we have had with the service department and I am not impressed. Beware when buying a used car from Keffer Hyundai is all I have to say. My sister wanted a Hyundai and purchased it at Fort Mill Hyundai and they have been amazing, go there instead. More

Staff members were very friendly and informative. They took the time to explain there process and what to expect. They took the time to explain there process and what to expect. More

Great Team, Got me in the car I wanted. Thank you very much Keffer Hyundai Thank you very much Keffer Hyundai More

This was the worst experience ever I was they work with all credit lie 1 then Kat(Katherine) who I never met told me they were specifically there to help me and that when I get there let someone know that all credit lie 1 then Kat(Katherine) who I never met told me they were specifically there to help me and that when I get there let someone know that I was looking for her lie 2 then they my ran my credit mind you they make money off the credit report no matter what the outcome is just to tell you they can’t help you that’s mad crazy. Don’t waste your time. A Misleading and Financially Painful Experience. More

Kay F. was very my service advisor was very pleasant to work with. She is always very friendly and professional. However, I was very disappointed with the was very my service advisor was very pleasant to work with. She is always very friendly and professional. However, I was very disappointed with the service I received. I previously had my car in for service back in May & June 2025 for service (engine and transmission which was under warranty). At that time they suggested I replace the hoses which I did. I do not understand at all why they did not replace the coolant hoses along with the other ones back in May/June so instead I have paid a lot of extra money on labor that could have been avoided. Very disappointed. More

Excellent customer service. Very professional and competent while at the same time friendly and personable. Rachel, Ramon and David are all outstanding! Very professional and competent while at the same time friendly and personable. Rachel, Ramon and David are all outstanding! More